About Your Local BMW Retailer | Stratstone Chesterfield

0124 694 1646

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

167 ratings and 92 comments received in the last 90 days.

08 July 2025

Very satisfied as from ordering the new car until picking it up, I was kept in the loop as to how everything was progressing.

05 July 2025

Staff were keen to help me get the right car for me, with the right finance option.

04 July 2025

As above

01 July 2025

Bent over backwards to meet my needs

24 June 2025

Everything was clear and professional and the pick up of the car and the explanation of the features by the sales person was excellent.

20 June 2025

Love my new car! Smooth process

12 June 2025

Raj went the extra mile to make sure we got to really experience the car without having a salesperson in tow. Made lots of time to chat. Only slight issue was it took a long time to collect. It would be great to make that bit of the process smoother.

04 June 2025

nothing was to much trouble

03 June 2025

Jack Ezard, brilliant sales advisor. Always polite, honest and professional. Warm welcome from front staff.

03 June 2025

Staff were welcoming and made the process enjoyable

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30 May 2025

Nothing was hard work.

29 May 2025

As above

20 May 2025

Kieran the sales executive was very helpful from start to finish. Process was smooth, quick and Kieran done all the 'heavy lifting' of the paperwork. No messing about haggling over pennies on a deal, quick to respond & proactive in comms.

27 April 2025

Sales experience was smooth, as was the collection of the car.

24 April 2025

Got the car I wanted when I wanted it

23 April 2025

Great service from Stratstone Chesterfield, Kieran was great from start to finish, nothing too much trouble and communication was superb with regular updates. The handover was great and my wife loved the fuss that was made and key features explained

13 July 2025

Easy drop off. Good communication during the day and easy pickup

13 July 2025

Comfortable waiting area, easy to get a service appointment and very helpful staff

12 July 2025

Jake explained what the was and what had to be done.

12 July 2025

Quick tesponse

11 July 2025

As above

11 July 2025

Completely satisfied with customer service

09 July 2025

Friendly and kept updated along the way - Natasha was really helpful and informative

09 July 2025

Friendly staff

09 July 2025

All good

07 July 2025

Repair seemed ok and quite fast. BMW refused to bring my car back to me. I had to drive to collect my car and return the courtesy car. This was an urgent recall/defect due to BMW failures.

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07 July 2025

Simple and easy to do, well looked after being regularly offered drinks whilst sat waiting etc.

04 July 2025

Great service.

01 July 2025

Clean car

01 July 2025

Almost 3 hours for MOT and wah which seems a long time, could be quicker for MOT.

01 July 2025

I felt the level of service was poor. My car was not cleaned despite being requested and I never received a video of the safety check stated on the invoice. Also I had requested a value for my car prior to my visit and this was missed too

30 June 2025

Service was good. Labour charges are uncomfortably high but the standard of work and care is excellent.

30 June 2025

Staff where friendly so helpful and easy to deal with

29 June 2025

Natasha looked after me from start to finish and kept me updated with progress along the way. I decided to take out a service plan and Natasha helped me arrange this from start to finish.

26 June 2025

Requested investigation carried out very promptly with options quickly advised and agreed.

26 June 2025

Everything was carried out to my satisfaction including the diagnostics and completed within the timescale stated

24 June 2025

See above

24 June 2025

The arrangements though to the dropping of and picking up were perfect. During the process they kept me up to date and informed. My care was returned on time and in perfect condition.

23 June 2025

Overall pleasant and good service.

22 June 2025

No valet carries out as requested

21 June 2025

Great service

19 June 2025

BMW service from the Stratsone Team was superb. Just disappointing that the fleet management company could not sign off all of the work. No reflection on the Stratstone team though.

17 June 2025

Poor, they could have told me weeks ago that the issue was not covered by warranty but booked me in anyway. On the day they tried to charge me £180 just for a diagnosis of the issue when it was obvious what the issue was. Did unnecessary health check

15 June 2025

The car was in for a steering wheel recall. Was found to be satisfactory and the mechanic, David Marshall, could find no faults with the car. Natasha kept me informed of progress, car cleaned as well. I rewarded staff with a pack of small cakes.

15 June 2025

Not satisfied

14 June 2025

I'm a fleet vehicle customer, so usual service providers seem to 'drop' the service provision to suit, not so with Stratstone Chesterfield, fantastic service

13 June 2025

Everything I ask for was completed

13 June 2025

Car was lovely and clean when got back.

11 June 2025

no issues kept informed of progress

10 June 2025

had to wait 25 minutes to be seen when I arrived at the time I was booked in

09 June 2025

All went smooth and I was kept informed at all times.

08 June 2025

Booking in - Don't like the touch screen solution. Much prefer a face to face discussion to confirm work to be done. Work Complete - Appreciated the phone call. Pickup - Actually saw a service advisor (excellent). Service Advisor - Excellent!

06 June 2025

Other than the car not having a valet as agreed on drop off. Everything else went as planned.

03 June 2025

Great service

03 June 2025

A few teething issues with Bluetooth etcwhen we bought the vehicle

02 June 2025

Good value, friendly professional advisers

01 June 2025

Excellent communication throughout

30 May 2025

Very helpful

26 May 2025

My car has the same fault

24 May 2025

Excellent experience. I was extremely well looked after and made to feel a valued customer.

24 May 2025

Good courtesy car service

22 May 2025

Same answer as in question one

21 May 2025

See above

20 May 2025

Evreryone mde me feel welcome. i was offered drinks, snacks and my own desk: astounding!

20 May 2025

Based on my experience above

20 May 2025

Slight delay in timings, but ok in the end.

19 May 2025

This was the first fault with my vehicle since I purchased it January 2024. Called into the dealer and was dealt with by Natasha on Service Reception who was extremely helpful and arranged for my car to be repaired straight away. Excellent service.

18 May 2025

.....................

15 May 2025

On this occasion I was disappointed

13 May 2025

Amie was very helpful, explained how the diagnostics and subsequent repair would work, kept me informed throughout the process and I got the car back earlier than I was expecting

13 May 2025

From making the appointment to collecting the vehicle i cant think of anything that could have been improved. Plust the work was done on time and at the quoted price.

12 May 2025

As above disgusted.

12 May 2025

Just really good company.

09 May 2025

The lady looking after my time was excellent

07 May 2025

No faults could be found

07 May 2025

The lady who dealt with me was really polite and helpful

05 May 2025

As above

04 May 2025

The lady at reception was very helpful and friendly. She couldn't have been better.

03 May 2025

Very pleasant Service reception staff, who put me at ease with my vehicle problems. They are certainly a credit to Stratstone BMW.

30 April 2025

Helped with queries I had! Very efficient and friendly

30 April 2025

Great welcome friendly and knowledgeable, all staff were very pleasant and took the time to explain what the car was having done to correct the emmission issue. The customer service manager took the time to help me find my car and was very pleasant.

29 April 2025

It went ok

29 April 2025

As above

29 April 2025

Good experience

28 April 2025

Efficient and friendly service. I was approached by a member of staff to help when she could see i was waiting. I was kept updated throughout the day. Patient and helpful when I couldn't find the button to unlock the courtesy car petrol filler flap!

26 April 2025

Fantastic service

24 April 2025

This was a recall visit and the customer service was excellent

24 April 2025

Warm welcome. Wasn't waiting too long. Good service overall.

21 April 2025

Still not sorted out the problem

21 April 2025

Forgot to service and MOT my car, lied to me and wasted days of my time.

20 April 2025

Paige fitted me into a full schedule when I had an unexpected problem.

18 April 2025

Paint work done under warranty, completed to a very high standard and within a short time frame, also gave my car the best clean of its life it looked brand new when I collected it .

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