About Your Local BMW Retailer | Stratstone Chesterfield

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

226 ratings and 169 comments received in the last 90 days.

30 October 2026

Great sales te

30 October 2026

Great first meet & greet in Stratstone BMW Chesterfield all staff very friendly, sales team gave all the details and options to enable us to purchase the car. The delivery and handover of the car was smooth, all positive stuff.

28 October 2026

Staff all very helpful and caring

27 October 2026

Friendly staff. Helpful and professional service.

25 October 2026

From start to finish I was taken care of very well.

23 October 2026

I'm a lady in her seventies, The sales person was so knowledgeable and helpful and made me feel completely comfortable throughout the whole process.

21 October 2026

The salesman Jo was very knowledgeable and I felt confident in buying the car from him. Also friendly and very approachable with any concerns I had. Delivery was an 'experience' and made special.

12 October 2026

A very helpful team with excellent attention to detail.

06 October 2026

Chesterfield centre is by far the best BMW centre Iv been too. Because of their excellent customer service this is the 3rd car Iv bought from them.

02 October 2026

Our salesperson Joe made our experience, professional, knowledgeable and friendly and as we are both 70 and IT isn't our strong point he was very patient we couldn't have asked for a better salesperson

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02 October 2026

Prompt service Thorough understanding of car

30 September 2026

Great end to end experience from Joe barber and the team at Stratstone Chesterfield. This is the second car I have purchased from this dealership. I would happily recommend them to family friends and colleagues.

29 September 2026

Excellent service at Stratstone BMW with Hayley Cousins.

29 September 2026

Very good service throughout

28 September 2026

Always good service and sales from start to finish both times I've bought a car from Stratstone BMW Chesterfield And any problems and issues are sorted

28 September 2026

Lewis was helpful and informative from start to finish. He went above and beyond to include both of our boys when we went for the initial enquiry visit/test drive to the collection of our car.

27 September 2026

From first stepping into the showroom we were greeted with Aaron and Sam who were very friendy and knowledgeable and were very keen to get to know exactly what we wanted from a new car so they were best placed to be able to help us.

25 September 2026

I was really happy with how Jo approach the sale, he was incredibly professional and was able to explain all the options , explain the finance etc I felt listened to and understood regarding model and budget

23 September 2026

Really helpful people and friendly

17 September 2026

Everything which was asked was done, friendly and reliable people.

16 September 2026

They were well prepared and had already put my personal reg on my new car

13 September 2026

Lewis was very professional, friendly, knowledgeable and not over pushy even without a appointment was able to test drive the car I'd seen on line,got regular updates on my purchase and no delays on collection.

07 September 2026

Completely satisfied. Excellent service throughout. This is now our 4th car purchase with Joe Barber at the Chesterfield centre, he is so helpful, nothing is too much trouble and provides excellent customer service and communication throughout.

05 September 2026

Ashleigh was absolutely faultless on her service she supplied. The sales process was painless and the communication was fantastic. Employees like Ashleigh are hard to find she is a credit to the dealership.

04 September 2026

Aaron was really helpful and not at all pushy with the sale. We feel he really hit a great deal for us

02 September 2026

The staff were excellent and Hayley Cousins in particular was exceptional. I was taken through every step properly from the moment I walked in to the moment I walked out with my dream car at the age of 20. Thank you to everyone you were all great!

14 August 2026

All my questions and concerns were addressed. There was open dialogue and nothing was hidden from me at any stage.

10 August 2026

Everything was brilliant apart from the valeting. It had mechanic grease on the light grey leather & interior plastics & very dusty throughout. Exterior was dirty & piano black scratched by the valeters. GardX put on top of dirt / dead flies etc.

01 November 2026

The person who I dealt with the whole time, Amie, was very helpful, polite, and friendly which made the experience so much better. Whenever there was an update for my car, she personally called to let me know and discuss options.

01 November 2026

Very professional

01 November 2026

Staff were all very friendly and helpful, the scheduled service was completed within a couple of hours and no problems. Car delivered after was cleaned inside and out. Good service all round.

31 October 2026

I was dissappointed in the Evans Halshaw premium guarantee warranty not covering the wastegate actuator failure. I was disapointed that Stratstone did not cover the repair as a good will gesture.

29 October 2026

it was great ?? the staff was so nice and polite jake was brilliant and explained to me everything that had been done thank you a satisfied customer. andy

29 October 2026

Well organised Good communication Helpful admin

29 October 2026

They always make the process seamless and go out of there way to keep customers happy. Jake in particular who is the service rep I always ask for is just brilliant. Super attentive and helpful.

28 October 2026

Cause everyone was so very warm welcoming Kate,Luke, and a management who arranged for me to test drive a electric vehicle, a young man who sold me items from parts department and the others can't remember all names

27 October 2026

Well received problem dealt with.

27 October 2026

The service Manager and his team explained what was needed in the service and MOT. Everthing was completed on time even with the DVLA being off line.

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27 October 2026

Speedy and easy to check in.

27 October 2026

The second visit to fix the airbag (recall) was first class, however my initial appointment to have this work done was disappointing as parts were unavailable resulting in a wasted journey and time. It should be easy to check availability in advance.

27 October 2026

Very good service

27 October 2026

Did everything they said they would. Only holding my valuation for a week. Could have done with two as want to find a replacement.

27 October 2026

Amazing customer service

26 October 2026

Fast, professional, friendly

26 October 2026

On time

26 October 2026

Staff friendly and helpfil

25 October 2026

I was very impressed with the friendliness and helpfulness of the people on the service reception. It is so nice to receive this treatment no matter what work is being undertaken on the car and also what type and age the car is. Thank you!

25 October 2026

Still waiting for quotation on work identified at time

24 October 2026

All went reasonably well so I was pleased with the experience but perfection is hard to achieve hence the 4star rating.

23 October 2026

Everyone was wonderful, from Paul Chappell to Page and Amy. Great service and they kept me informed . Thank you all.

23 October 2026

Kate was great. Everything straight forward. Also, great courtesy car (X3 M50) which is now making me consider one. Although I was disappointed it had no fuel in it when I picked it up. Service and MOT done. Tyres changed, complementary wash. Great

21 October 2026

Was told that there was something wrong with the suspension and reviewing the video footage there wasnt and the macanic didnt mention it. Was quoted £800 to fix ... this has now happened on 2 occasions last time with a different suspension shock.

20 October 2026

Great communication and service from Kate, the Service Advisor, both before and on the day. Matt, the Head of Aftersales, was also very helpful. Technician Nathan was also very good when I noticed a small issue upon collection. Great service.

19 October 2026

I've been a customer at Stratstone BMW Chesterfield for over 5yrs and I've always had a good experience and I've driven away satisfied knowing that their staff have done their job to a high standard.

19 October 2026

Window motor fault was resolved in the timescale advised by Kate, and they cleaned the car so it looked pristine on collection. Kate has also tried to resolve an issue with the rear window seal that has been damaged by the motor fault

19 October 2026

Customer service & experience was very professional and friendly everything was explained in a polite and positive manner

19 October 2026

On arrival the receptionist came to us straight away and the service person was expecting us.

19 October 2026

BMW called the car in for starter motor replacement - work done efficiently. But no offer of courtesy car, remuneration for petrol or a lift ( out of town location - Chesterfield). BMW's 'fault', but major inconvenience for me.

19 October 2026

The customer service was excellent.

18 October 2026

nice staff kate

17 October 2026

Staff weren't very welcoming upon arrival, no hello or greeting when we walked in.

17 October 2026

Work completed in the time frame allocated.

17 October 2026

Because they were very helpful and friendly

16 October 2026

Very helpful staff, handled everything really quickly

15 October 2026

Staff very helpfull and accomadating looked after during my wait

14 October 2026

It was an efficient and seamless process. Kate Norman as a service advisor was extremely courteous, knowledgeable and kept me fully informed throughout.

14 October 2026

My car was treated the same as I would look after it

13 October 2026

Was dealt with promptly and politely

13 October 2026

Staff were very friendly and helpful and new what I required from the outset. My thanks to the Service reception desk who looked after me.

13 October 2026

Excellent, knowledgable and friendly service at reception, A comfortable waiting experience.

13 October 2026

Service fine and Jake good. However, as usual wirk aways seens to take longer than expected, 2.5 hours for front breaks.

12 October 2026

Jake was highly professional and knowledgeable throughout

12 October 2026

Very personable and at the same time professional service.

12 October 2026

Efficient and friendly service

10 October 2026

As usual spot on service and car cleaned after a health check. Can't ask for anything more.

09 October 2026

Service and communications were excellent

08 October 2026

Always happy to deal with Paige. Very professional.

07 October 2026

Quick efficient service and completed within the time as promised

07 October 2026

Great service as always!

07 October 2026

Everything went fine. Very good service.

06 October 2026

Lovely helpful staff. Fabulous courtesy car. Allowed me to collect car following day because I had a meeting running late. Miner niggle was service was an expensive for an electric car.

05 October 2026

Good but 2 hours wait for an MOT was a bit long

05 October 2026

Satisfied with the level of service, the customer service desk were brilliant

02 October 2026

Doesn't even look like the work has been carried out

02 October 2026

Very helpful person in the past department

01 October 2026

We bring our car for service & mot it is brilliant. Paige was fantastic

01 October 2026

Good service generally as usual.

30 September 2026

No complaints

29 September 2026

No faults with personel all very plesant. Coffee on tap so was a very enjoyable visit

29 September 2026

Everything that I hoped for and nothing that I feared.

28 September 2026

Car charging issue not resolved. However, it could be related to a home charger defect rather than the car. I am still trying to resolve.

28 September 2026

Great service from start to finish. Amy on the service desk was brilliant, booked me in at a time that was suitable around my work, the wait wasn't too long and her attitude and pride in her work is exemplary.

28 September 2026

Very friendly and professional service. Service was completed quickly. There could be more room for people waiting who also need to work. Maybe plug sockets and a quieter area.

27 September 2026

Service advisor was polite and helpful. Sales were meant to call me but didn't. I asked for advice on unusual inner-edge wear on my rear tyres and had to chase for 4 days, only to get an evasive answer. A simple 'likely tracking' would have done.

23 September 2026

Premium service from BMW - fast, friendly, and absolutely spot-on. MOT done efficiently, clear communication throughout, and the team treated my car with real care. Smooth process, great staff, and total peace of mind

23 September 2026

All good. Jake the service advisor for a someone I have dealt with previously. He always makes the process seamless and goes above and beyond every time.

23 September 2026

Easy to book, the staff are brilliant can't do enough for you. A lady named Kate looked after me at the Chesterfield dealership 10/10. The service is consistently good at this dealership!

21 September 2026

The centre and the people who work there are personable and professional, I have full faith in the people who work there and offer support/ advice within their remit.

21 September 2026

Very polite staff and good communication

21 September 2026

Great customer service - 10/10 experience

16 September 2026

Got the car in for 9 am . But it was a long day waiting until the afternoon for it to be ready for pick up .

16 September 2026

Kate Norman was fantastic and explained everything and just made it a seamless process.

16 September 2026

Very happy with the whole thing

16 September 2026

Car was collected on time and returned the same day with the issue having been resolved. I was kept informed throughout.

16 September 2026

I really need the car back asap but understood it was a leave with you booking so could take all day. It was sorted within 2 hours which was fantastic. Very pleased

16 September 2026

Very satisfied with the overall service. Amie kept me informed throughout in a friendly, polite and professional manner.

15 September 2026

Good service

14 September 2026

The staff were helpful,friendly and everything went smoothly. The centre itself would benifit from an update to create a more customer focussed experiance.

13 September 2026

Prompt service check in. Work carried out satisfactorily and within time quoted

13 September 2026

Great service from Stratstone Chesterfield but the communications between Stratstone and BMW Roadside Assistance were problematic meaning we had to make lots of phone calls to both parties and that it took 3 days to get our vehicle back.

12 September 2026

The appointments was easy from booking to confirmation to execution.

10 September 2026

We were satisfied

08 September 2026

Brilliant service

08 September 2026

Great customers service

08 September 2026

Aimee was really helpful and is always friendly. She set up a servicing plan for me and I am grateful as it saves me money.

08 September 2026

Staff are friendly and polite. Car was well looked after.

08 September 2026

Unable to give the correct low score as the system won't let me. The service is very over priced and very disappointed as BMW charges are extremely expensive and I will never use a main dealer again

07 September 2026

I dropped off and collected car, no issues. Service advisor was polite and informative.

06 September 2026

Efficient and friendly service advisor.

03 September 2026

Excellent professional service from booking to completion of recall and even a valet and full vehicle check included...just brilliant.

03 September 2026

As always, works were carried out as expected. This visit was at the highest standard possible and the team went way beyond expectations to get my vehicle back to me. Very special mention to Paige who made it happen. Well done again Stratstone

02 September 2026

Clean tidy pleasant area to wait in but not easily accessible

01 September 2026

I disagree with the decision given about the issue with my car. There is a clear split in the prop shaft donut, this will obviously get worse and now my car is out of warranty and I will therefore have a costly repair once the inevitable happens

01 September 2026

Excellent support from my Service Advisor, Paige Garnett - regular updates & a very helpful and friendly manner.

31 August 2026

Good advice, great service from Jake.

31 August 2026

No issues, all went to plan.

31 August 2026

Aimee was great very professional and knowledgeable. Very warm welcome.

30 August 2026

Paige was absolutely fantastic, very personable, efficient and professional. An absolute asset to BMW chesterfield. Deserves a pay rise to 50K minimum

29 August 2026

Welcoming and helpful throughout. From the original appointment booking, dropping off the car and finally collecting post service. First class service that instills my confidence.

28 August 2026

Amazing team, can't thank them enough for their support

27 August 2026

Very easy process. Helpful staff Jake and Paige .

27 August 2026

Polite, friendly and helpful staff.

27 August 2026

Excellent: friendly, helpful amd professional service from Amie and her colleagues.

27 August 2026

Booked in straightaway by service department and dealt with in 30 minutes

27 August 2026

I recently had my BMW in for a service and dealt with Paige Garnett throughout. From start to finish, Paige was absolutely brilliant. She was friendly, professional and really helpful, keeping me updated throughout the process.

26 August 2026

On line book in over ridden by over zealous receptionist. Asked for and told the car had been cleaned inside and out - it wasn't. Overzealous receptionist directed to incorrect staff member who was more interested in talking to his colleague than me

26 August 2026

Was dealt with speedily and they supplied a really nice courtesy car while my car was being MOTed

25 August 2026

Was all managed very promptly and professionally

25 August 2026

On arrival I was greeted by Paige who very professionally took care of everything including sorting out a lovely X5 loan car for the two days that my X3 was in for a new headlight fitted and both front rubber gaters replaced.

25 August 2026

Comfy sit down area, free drinks ??

24 August 2026

efficient , thorough throughout , excellent person to person communication

24 August 2026

The standard of work for which the vehicle was booked in for was perfect. I also noted fluids were topped up which is appreciated. The level of service from the team was exemplary. The only negative is the car being dirtier on return.

23 August 2026

Straightforward, good communication and easy.

22 August 2026

Charity at all times, booking ease, hospitality and friendly staff

20 August 2026

all good, very proffesional, kept updated through the service

20 August 2026

Staff were friendly, helpful and efficient. Work carried out to a high standard and on time.

20 August 2026

Very good and very friendly

19 August 2026

Helpful staff who listen

19 August 2026

Friendly helpful staff

19 August 2026

The booking in process was simple and efficient. Although the problem with my car wasn't resolved during the first visit the issues was rectified subsequently. All staff were helpful, friendly and knowledgeable.

18 August 2026

Andy obviously is the right guy for this job, I couldn't be happier with his professional attitude towards all aspects of work, can do will do attitude,

18 August 2026

Great communication and I felt confident they had planned in the correct work

18 August 2026

Good service, good communication as well

18 August 2026

Able to accommodate a change of date when needed. Communication was really good and service finished within expected time.

17 August 2026

Novelty of a short video report and sweet reception staff!

17 August 2026

was very satisfied with the service experience. The team were professional, helpful and friendly throughout, and the service was carried out efficiently. Communication was clear, and I was kept informed throughout the process. Overall, very positive

17 August 2026

Very well looked after by Amie Brammal who kept me informed the whole time my car was with you. Very attentive staff.

17 August 2026

Friendly staff and easy to book in. Kept fully informed throughout the booking and service process.

17 August 2026

Efficient courteous and friendly service advisor Amie Brammall

14 August 2026

The whole experience was professional, friendly, and clear from start to finish.

13 August 2026

11 August 2026

Staff were very friendly and accommodating

11 August 2026

The problem was corrected and a health check free.The car was returned in a clean and good condition.

10 August 2026

Brilliant service advice

10 August 2026

Even though I have issues with the car and have had to go back for warranty work, Amie has been fantastic.

10 August 2026

Amy was extremely friendly, professional throughout my visit. Overall a great visit.

09 August 2026

Friendly and professional service from Kate.

09 August 2026

Communication and. Service received both during break down and post service was exceptional

09 August 2026

Still waiting on the full quote for the repair nearly 2 weeks later

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Chesterfield BMW

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0124 694 1646

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0124 694 1343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0124 694 1343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 18:00
Sun:Closed

Phone

01246 941 343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map