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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
293 ratings and 178 comments received in the last 90 days.
06 April 2025
Very satisfied.
06 April 2025
Good retail sales specialist
06 April 2025
Jack & Marcus were fantastic
03 April 2025
Hayley made it so easy and answered all my questions with patience and made sure I understood. Delivery of the new car was bang on, super quick and hassle-free.
03 April 2025
Excellent communication and customer service. Within business constraints, the team work hard to ensure they meet customer needs and expectations.
02 April 2025
Fantastic PCP deal and customer service by Stratstone Chesterfield in getting me in my new 220 M Sport Grand Coupe in Fire Red.
02 April 2025
I was extremely satisfied with my experience at the Stratstone BMW Chesterfield . The salesman Lewis Drury was extremely helpful throughout the entire process which made it very smooth and efficient.
01 April 2025
Jack was very helpful and approachable
31 March 2025
Very straight forward and all staff were a pleasure to deal with.
30 March 2025
Everything went smoothly and I was kept informed during the sale process
30 March 2025
Excellent cannot fault it in any way.
29 March 2025
Hayley Cousins at Chesterfield was excellent and very helpful. She was not 'pushy' which is exactly what I like.
28 March 2025
Very satisfied a very professional team of people who clearly care.
28 March 2025
Very good, price and service were top tier
28 March 2025
Great team, always kept updated
25 March 2025
It is quite simply a great dealership providing friendly helpful customer service from sales through to service, parts etc.
13 March 2025
Everything went smoothly in the Chesterfield branch. I had a poorly dog at the time of ordering and the branch was really accommodating with him. All the details were clearly presented and discussed upon ordering and collection was also superb.
11 March 2025
Very satisfied, everything was handled smoothly and I'm loving my new car!
10 March 2025
Branch manager james came out to see us which was really nice and gave a personal touch. Very friendly and genuine.
09 March 2025
One of the last car companies to treat a car purchase with the respect it deserves - more of a tailored experience than anywhere else right now.
07 March 2025
We found Jack very friendly and helpful, and he made the purchase as pain free as possible.
06 March 2025
I experienced a first-class, professional and courteous experience from everyone I encountered at the dealership. This approach applied from my first visit all the way through to delivery of my car and follow-up correspondence.
06 March 2025
Stratstone Chesterfield excellent as always No frill just good service
05 March 2025
All went well
04 March 2025
As above.
04 March 2025
The whole process was handled by Lewis and he performed his duties professionally at all times. I have not had the best of experiences with Stratstone in the past but Lewis has managed to turn this around.
02 March 2025
Everyone friendly and always offered a hot drink
05 February 2025
Very efficient and personal service. Staff members concerned were knowledgeable, friendly, and maintained excellent communication throughout.
04 February 2025
Stratstone Chesterfield always offer a very high level of customer service in all their departments. I always feel valued and hence the repeat business since 2013. They also carry out all my servicing needs without any stress or fuss for myself..
04 February 2025
Very professional and friendly
03 February 2025
Both receptionists were warm and friendly when I arrived. The sales experience with Rajan was extremely professional and he explained everything clearly
02 February 2025
Very friendly and helpful sales team, quick turnout yet the car was immaculately prepared.
01 February 2025
Always made to feel welcome every time we have been to Stratstone chesterfield.
22 January 2025
Alfie was waiting for myself and my daughter on the front desk. He sorted the handover process and temporary insurance cover efficiently and had the car waiting at the front door for us to drive away. A positive experience.
09 April 2025
Got the vibe some staff couldn't care less
08 April 2025
Problems ultimately resolved but issues always seemed to be someone else's fault - no decision makers at the sharp end
08 April 2025
Everyone very polite and car returned in clean condition. No complaints about this dealership
07 April 2025
Excellent - booking in advance was easy and the service when we arrived was excellent. Zoe in particular was welcoming and helpful.
06 April 2025
I am completely satisfied with the experience of using Stratstone Chesterfield. The car was booked in for work doing under recall and I also received a video of my car undergoing a complete checkup, which I found very helpful.
02 April 2025
All sorted under warranty and on time.
02 April 2025
When I came to collect my car I noticed that the person who had parked it had gone down the entire passenger side against a bush. This left marks on the paintwork that were down the entire passenger side of the car.
01 April 2025
Great service and helpful staff
01 April 2025
Had a slow start to the service due to service team being busy but once started the running in service took as long as advised. Only comment would be for the team to look at the notes on the service booking, this would have streamlined the apt.
01 April 2025
Cannot fault them
01 April 2025
Couldn't have asked for better service.
31 March 2025
Everything was done as requested and the final cost was actually slightly cheaper than what was initially quoted
30 March 2025
Excellent communication. Prompt attention.
30 March 2025
Recall issues dealt with in a timely manner
30 March 2025
The staff were friendly, kept me informed and professional. Exactly as they should be.
30 March 2025
The only reason I haven't given 5 stars is because the courtesy car needed a clean inside and out, especially as i now have to pay extra to have a loan car.
29 March 2025
When I rang them and told them the problem they were not willing to sort it out .
29 March 2025
Slow delivery of the service, failed to provide the vehicle health check in a timely fashion. The offered valet wash n hoover was poor quality considering the overall high cost of works.
28 March 2025
I like how my car has a health check and because of this an issue was found with one of my tyres which could of resulted in a blow out
27 March 2025
Genuinely impressed by the way I was treated
27 March 2025
Carly Bramwell did a great job
27 March 2025
Helpful and no hidden surprises, in the past , I felt like I was being coerced into work that wasn't completely necessary
25 March 2025
The service was spot on as promised, 20 points checklist was given and very helpful, team showed concern about my safety. Highly satisfied with everything.
24 March 2025
Good staff
24 March 2025
Car was booked in as soon as I arrived and I was kept updated throughout the day on the progress of the service.
22 March 2025
Prompt service
21 March 2025
Staff member dealing with me explained things thoroughly & clearly.
20 March 2025
Very polite and jovial lady
20 March 2025
Kept waiting for half an hour to be seen by my service advisors being available.
17 March 2025
From start to finish the customer service was exceptional. The team were friendly, professional and made the whole process seamless. Overall a very good experience, with focus on the customer.
17 March 2025
Handover and collection fine , service work appears to be done okay , no video sent with vehicle appraisal . Valet work appears to be nothing more than a quick wash . Prices quoted for replacement outrageous .
16 March 2025
Great service from start to finish, the staff at stratstone chesterfield are a credit to the company, the lady who dealt with my service was brill (I apologise I could not remember her name) i hope that this could be passed on.
15 March 2025
Great communication highly satisfied
15 March 2025
Every issue dealt with
14 March 2025
Because it is true
13 March 2025
Great job done in a very quick time to enable me to get back on the road as i use my car everday for work.
13 March 2025
All good
12 March 2025
Tip top customer service
12 March 2025
Our written report was detailed self explanatory .
11 March 2025
Extremely helpful
11 March 2025
The service and mot were carried out and everything done that needed to be done
10 March 2025
The vehicle wasn't washed when I arrived for collection of the car.
09 March 2025
Both paige and the service manager were helpful and did their best to satitify my needs. Its isnt there fault of the ridiculous high fees. So BMW chesterfield were very helpful, wish i couod say the same about the derby branch. Wont ever use them.
09 March 2025
Lewis was excellent from start to finish, listeneed to what I wanted and helped me through to me driving off the plot with my new cr
09 March 2025
Helpful reception staff. Informed of what was being done to the car
09 March 2025
The lady was very helpful and represented Stratstone very well
09 March 2025
See answer 1
09 March 2025
2 reception staff sat at desks and was told I had to wait for someone else, then watched a customer dealt with first . Strange system when it easier to tell me someone else will be dealing with me instead of the two at their desks
08 March 2025
View the comments in the previous question
04 March 2025
Easy drop off, thorough service, easy collection.
04 March 2025
Polite, helpful and efficient staff.
04 March 2025
Efficient and great service throughout
03 March 2025
Recall done. Safety check with video done. All good.
28 February 2025
The work and advice was very good.
28 February 2025
It's just not a nice experience, staff are lovely, but it's expensive and the attempted pressure sale of additional service requirements will prevent us returning.
27 February 2025
Very quick and easy. Staff polite and efficient
27 February 2025
The service I received was great. Paige looked after me and kept me informed.
27 February 2025
repaired what said needed doing
27 February 2025
Can't fault service
27 February 2025
Very good
26 February 2025
Great value for money
25 February 2025
Really good customer service, work done promptly and within budget.
24 February 2025
Find staff at Stratstone always ready to help
24 February 2025
Very flexible and outstanding customer service.
23 February 2025
Staff catered for my every requirement
23 February 2025
Friendly service
23 February 2025
Extremely satisfied - always room for improvement
22 February 2025
It was very quick and efficient. No waiting & everything was explained to me
22 February 2025
Very helpful staff
22 February 2025
Friendly and efficient service.
20 February 2025
This time I had a 2 hour waiting slot my X3 was ready will in that time, big thanks to Zoe.
19 February 2025
Top notch
19 February 2025
Very professional
19 February 2025
This was the first time I wasn't offered a complimentary car clean before collecting my car which was one of the main things I liked about Stratstone
18 February 2025
Tyre pressures incorrect on collection, 2.6, 2.6, 2.8 and 2.1
18 February 2025
My car feels new again, they sorted me out a car for a few days and everything I go the staff make you feel welcome.
18 February 2025
Good service
17 February 2025
Stephen service manager rude, asked for a callback 3 times not returned. Asked his boss to call me which was told he would, no call. Telling me one story and BMW UK a different story. Appalling.
17 February 2025
Harrison gave me excellent customer service. So helpful and so polite. Thank you!
14 February 2025
Couldn't be better
13 February 2025
On time At cost agreed Advised all through You provided a hire car for me .Big thank you
13 February 2025
Very pleasant and efficient reception desk. Also car cleaned very well
12 February 2025
Job done well.
11 February 2025
Great support from the welcoming receptionist and the Service Advisor. The Service Leader (Stephen Westoby) went beyond the call of duty in support on the day and he and the QC care manager Rachel Dagnall in aftercare. All extremely professional.
11 February 2025
As above
11 February 2025
Good customer service
10 February 2025
The servicing was carried out in a professional manner and I was informed of any work that needed doing
10 February 2025
As above always helpful
09 February 2025
My car was ready for collection early. Great staff.
09 February 2025
Ordered a loan car, which was an ix1. Lovely car had it not been given to me with illegally worn tryes. Police noticed while parked. Thankfully i knew one of the officers so no further sction taken. Couldnt drive anymore though. dissapointing
09 February 2025
Excellent in every way apart from the drivers seat had a couple of oily marks from probably overalls
08 February 2025
I felt valued
08 February 2025
As mentioned, the welcome was great, I was made to feel welcome and pointed towards a nice spot to work while my car was being serviced.
08 February 2025
Friendly staff , professional service
07 February 2025
See above
06 February 2025
Service manager very efficient and was more than helpful in every way
05 February 2025
Very satisfied, no issues here, dealership immaculate, staff very polite and helpful.
05 February 2025
The customer service staff are lovely and polite
05 February 2025
Steven was really friendly and helpful and went the extra mile when my car needed a second wash.
04 February 2025
Poor customer service and are not responsive! However: Rachael Dagnal is amazing and is the only person in this place that is customer service centric!
03 February 2025
My enquiry was fulfilled by very friendly staff.
03 February 2025
Everything was as it should be, I work in a dealership myself and my experience of a highest standard
03 February 2025
The parts department handled my purchase satisfactory
02 February 2025
Original call to service gave incorrect information and had to escalate to get a resolution. Still waiting for a quote for additional work which no one seems to know about. Had an email to say the person I dealt with doesn't work there any more, h sp
02 February 2025
They found the faulty part and replaced it in the day, Steve kept me informed throughout the process
01 February 2025
Satisfied
01 February 2025
Recall and car check carried out on time. Appreciated the complimentary wash and vac
30 January 2025
Greatly satisfied
30 January 2025
My vehicle was 3 hours late getting in for service because I apparently checked the box that said I
29 January 2025
My car went in for an MOT and recall work. Upon completion Zoe arranged for my car to be brought home to me. I didn't expect this and was very thankful. Great service from BMW.
29 January 2025
Work was of a high standard
29 January 2025
Was not warned when booking in the website of the charge for the loan car.after complaining I did get the charge waived but the website still had not been updated. Also I felt the additional charge quote to fault find was excessive.
29 January 2025
Very . Nice friendly staff and went the extra mile to sort out my car that day when other issues arrose.
29 January 2025
Kept me updated all the way
28 January 2025
Professional, polite and explained everything thoroughly.
28 January 2025
Great customer service
28 January 2025
Professional service
27 January 2025
Warm welcome when arriving.
27 January 2025
New check in worked very well.
27 January 2025
The servicing and repairing quality are much higher at Stratstone than in the huge American owned Agency in Sheffield.
27 January 2025
Work carried out to a high standard and advised of costs prior to the work carried out.
26 January 2025
Excellent service as always. Thank you
26 January 2025
Always helpful and efficient, a pleasure to deal with
25 January 2025
Simple recall check no problem.
25 January 2025
Easy booking kept informed of progress and ready to collect at time advised
24 January 2025
Excellent, expert and supportive service as always.
24 January 2025
Prompt and quick service, no pushy sales tactics, in and out which is what I like.
23 January 2025
Good communication and customer service.
23 January 2025
very friendly staff
22 January 2025
V.GOOD
22 January 2025
Amie, Jamie without the J was the nicest and most attentive people I've met. She's set the bar in regards to customer service. I feel if all the members at the chesterfield branch and the uk you'd be above everyone. Couldn't ask for more.
22 January 2025
Service requirements carried out correctly (I assume). Windscreen washer jets that were very poor now working fine. Just one tiny gripe, the radio was left on full blast after the service which frightened me to death when I pressed the starter!
22 January 2025
Fairly happy with all aspects of the service although would have liked a estimated completion time
22 January 2025
vehicle was dopped off 1st thing in the morning. At lunch time I received a video outlining the repairs needed. after authorising the repairs I was told as the parts were not available and the repairs would be carried out the following day.
22 January 2025
Apologies but I'm terrible remembering names but the young lady who was my point of contact was incredibly polite and helpful, made my experience very pleasant.
21 January 2025
Tom was very good and professional in his customer focused approach.
20 January 2025
Everything was carried out exceptionally well with timely communication throughout.
20 January 2025
Good service
20 January 2025
Everything absolutely perfect
20 January 2025
Easy for me and great service
20 January 2025
Always concerned that they are doing a professional service
19 January 2025
Car was serviced and cleaned for me. Health check video was a nice touch.
18 January 2025
Dealership tried to complete on time , but unable to get parts until late in the day..kept me informed and offered options
08 April 2025
fast and efficient