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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
310 ratings and 149 comments received in the last 90 days.
10 November 2024
Excellent experience at BMW Chesterfield, very well looked after by Lewis
09 November 2024
Joe the salesman was very helpful
06 November 2024
Stratstone BMW were both professional and courteous. I am completely satisfied with the whole experience.
04 November 2024
Excellent communication and service from Kieran Kelly at the Chesterfield dealership, from initial telephone enquiry to delivery. Kieran took the time to understand our needs, and specific requirements. He found us the perfect car.
04 November 2024
God experience, ran smoothly
30 October 2024
I was very pleased with the whole process in the BMW Centre from where I got my BMW.
30 October 2024
Great service by all the team at the centre.
25 October 2024
Professional & friendly service thoughout the process.
25 October 2024
Very satisfied thank you. All stages, from the initial call to pick up has been hassle free.
23 October 2024
We were very satisfied with everything. The purchase was straight forward and everything worked to time. The team were efficient and accommodating.
22 October 2024
The team was great and the service match.
22 October 2024
Friendly and professional
12 October 2024
Alfie at BMW Chesterfield was professional, personable and very helpful.
08 October 2024
The service delivered when purchasing my new vehicle was great and would highly recommend.
07 October 2024
Superb service from start to finish.
03 October 2024
Good showroom and facilities. Friendly, professional staff. Salesman I dealt with, Lewis was very good, knowledgeable, professional and a pleasure to deal with.
03 October 2024
The salesman, Joe Bray was extremely helpful , no pressure on decisions to be made. Very easy moving over to a new car to a new financial agreement.
03 October 2024
They responded promptly to a carwow request, Alfie was a pleasant sales person and his supportive team were really helpful. It wasn't all smooth sailing as the collection of my new car wasn't as expected with my brand-new car receiving a poor valet
02 October 2024
Felt very welcome, easy process and straight forward
01 October 2024
Very good customer service
28 September 2024
Stratstone Chesterfield were exceptional. I was looked after by Lewis from the initial phone conversation right through to collection of the car. Negotiations were very well done without the approach other dealers use.
27 September 2024
Everything explained well Time taken to walk through the settings on the car Constantly checking if everything is ok
24 September 2024
Quick and efficient
23 September 2024
The salesman Jack at BMW Stratstones Chesterfield was excellent, we were looked after extremely well from first contact to picking up our new car, everything happened as promised, it was a pleasure to do business with him.
23 September 2024
Quick & easy, nice friendly staff
21 September 2024
I received excellent and knowledgeable advice from Lewis Drury quiding me through the whole purchase and delivery process. He was always available to answer any queries I had and responded immediately.
21 September 2024
Sam and Jack couldn't do any more for us. Fantastic service.
19 September 2024
Other than the service team which are a real disappointment to the rest of your team as Lewis and James were excellent.
18 September 2024
Delivered everything as promised
17 September 2024
Very satisfied with the purchase process from the dealership from start to finish.
10 September 2024
Seamless process. Everything prepared prior to my arrival to make the purchase and collection quick and easy.
06 September 2024
The car was presented in a clean nice state, the showroom looked good and the coffee was great.
28 November 2024
Great staff service and communion.
27 November 2024
Quick service, friendly and greats customer service!
27 November 2024
All work carried out no problem
27 November 2024
Great team, Joe Sam and Marcus were amazing throughout the whole purchase
27 November 2024
Efficient, friendly and helpful, what more could you want.
26 November 2024
BMW safety recall I should not have been charged for a courtesy car
25 November 2024
Excellent
24 November 2024
My car was collected and returned , the driver (Ian) was friendly and professional. Staff at service reception were very efficient
22 November 2024
The lady who managed my MOT and repair was a very good communicator.
20 November 2024
Took just over 2 hours so not waiting long. Was offered a hot drink which was appreciated.
18 November 2024
Couldn't ask for more
18 November 2024
Took all day for a 5 minute job. I can't even submit the survey without it asking me to raise the marks, fixed as well
18 November 2024
Extremely happy with the service bmw provided .
18 November 2024
Staff very friendly. Show room nice and tidy
18 November 2024
Following a brake service at BMW, the car developed a shudder under braking. Booked back in for inspection. BMW refused to complete the inspection due to the car having a non-star rated tyre fitted. BMW could have swapped the wheel whilst on site to
18 November 2024
No communication concerning the progress of my vehicle repairs.
18 November 2024
Very thorough and informative with excellent customer service.
17 November 2024
Good job I can use a computer
17 November 2024
So friendly and great experience, couldn't do enough for us!! Will definitely go to Chesterfield site again!!
16 November 2024
Everything done in a timely manner
15 November 2024
Best experience from car dealer ship every
15 November 2024
Polite staff at Chesterfield , who answer the phone for starters, unlike the Derby branch! Vehicle was immaculate on collection, paperwork promptly handled.
15 November 2024
Prompt service and communication.
13 November 2024
Work carried out as agreed. Courteous service
13 November 2024
Good coms. Lovely courtesy car
13 November 2024
Always receive great service
13 November 2024
Job was done while I waited
13 November 2024
Met expectations, kept up to date with progress
07 November 2024
Good value
06 November 2024
Never had the opportunity for a courtesy car but still good service
06 November 2024
The staff I dealt with this time were 100%. Not always been the case.
06 November 2024
The actual physical service in the centre was good
06 November 2024
Service advisor (John) was dismissive of warranty issues with my X3-30D. Some aspects such as low coolant level / potential leak were not investigated / topped up despite health check saying coolant protection ok. It had clearly not been checked.
05 November 2024
Service received from customer service agent excellent above and beyond
04 November 2024
Reasonably quick completion
02 November 2024
Because I've been coming to Stratstone quite a few times ,and I've Never been disappointed with the Curtasty and Quality of their work.Many Thanks. Mr Alan Harrison .
01 November 2024
The car operates as it should but- not for the first time, I could not drive away as there was grime on the driver's seat!!!
01 November 2024
Work undertaken in a timely manner and returned my vehicle as per agreed timeline
01 November 2024
Very satisfied, they were short on staff and very busy but the service was still excellent.
31 October 2024
Great service car also very clean when collected
31 October 2024
Friendly service.
30 October 2024
You were awesome!
30 October 2024
Friendly and approachable staff.
30 October 2024
This is the first time I have used Stratstone at chesterfield they were very friendly and didn't charge a service charge of £35 for having a service very commendable
29 October 2024
I was happy with the service but I still think the price was very expensive, I was quoted same service £180 cheaper but not a main dealer ( as long as they use genuine parts and do the same job ) - why ??
28 October 2024
All services delivered as promised
25 October 2024
To my knowledge the necessary parts were replaced.
23 October 2024
Very happy with the visit.
23 October 2024
Pre service, poor - on the day was great
22 October 2024
Telephoning to make an appointment was difficult, many attempts were made to get through.
22 October 2024
I am as always very satisfied.
22 October 2024
Completely satisfied how well you looked after me
22 October 2024
Good communication from the team and love the new handover with signing in and leaving your keys in the box.
22 October 2024
Again also keeping in touch and also video of the vehicle being serviced.
21 October 2024
My BMW Z4 went in for the Vanos recall. All the staff at Stratstone Chersterfield were very professional and courtious and made sure I was well looked after. Excellent service throughout. Well done
20 October 2024
Very good
20 October 2024
With regards to the hand break in previous section it was applied that hard the force required to release was ridiculous, and breaks had stuck on making a loud bang when we set off surly you mechanic knows it's not necessary to apply that amount
17 October 2024
Overall efficiency
16 October 2024
Friendly and professional
16 October 2024
Very good all round
13 October 2024
Great experience
12 October 2024
Fast and friendly
12 October 2024
You've left my car damaged. I'm out of pocket by £129 for the tow truck. No courtesy car. No time given for mending my car you've broken. I would give a minus score. I am completely disgusted
12 October 2024
As above
12 October 2024
Very satisfied. Work was completed a lot quicker than expected and the staff were brilliant.
11 October 2024
Always found the Chesterfield branch polite and very helpful
11 October 2024
all as expected
10 October 2024
Staff were brilliant showroom spotless
10 October 2024
Personal service should be exactly that. This should not be like taking a ticket at the cheese counter. If BMW are selling premium quality then the whole service/experience should match.
07 October 2024
Quick & very good communication from the service team
07 October 2024
Very helpful and friendly, staff at Chesterfield don't look down their noses at you, unlike Derby
07 October 2024
As above.
06 October 2024
Very good service very helpfull when i rung to book it in to fit around my work schedule
06 October 2024
Was contacted to say car was ready but then had to wait when I arrive. Only to be then told there had been a filter change which I hadn't sanctioned and didn't want. The removed part but with no apology although they admitted it was their fault
06 October 2024
Straightforward to deal with fast and efficient drop off and collection
04 October 2024
Did everything I was expecting and more
03 October 2024
Excellent service from Stratstone, especially Tom. Really polite and professional.
03 October 2024
Early problem with communication
02 October 2024
Great customer service from Stratstone BMW Chesterfield. I didn't have to request anything as they were always a step ahead throughout.
02 October 2024
as above, and also the service booked telling me i was driving the car wrong, funny that, as i have had this car from new and have covered 83000 miles in it.
02 October 2024
Outstanding service
01 October 2024
There were no problems
01 October 2024
Excellent service from all the members of staff
01 October 2024
Everything was explained and agreed
29 September 2024
The service desk manager sorted everything out
28 September 2024
The staff at Stratstone Chesterfield were very polite and professional and I'd be more than happy to return for my servicing needs.
27 September 2024
Friendly & efficient service
26 September 2024
Receptionist and service manager very helpful and informative
23 September 2024
'While you wait' service good but 2 hours a bit long for just brake fluid change
23 September 2024
All personnel were friendly
22 September 2024
Prompt service
22 September 2024
The way people spoke to customers and the prices that you charge i nearly fell off my seat and most of the customers older people just getting taken advantage of
22 September 2024
Very friendly and courteous and keep you up to speed whilst you are waiting
21 September 2024
Easy experience and loved the complimentary clean. Sound quality could have been a bit better on the mechanics video showing any issues. It was hard to make out. Other than that really easy and well managed.
21 September 2024
Brilliant service, bending over backwards to enable me to drop my car off a day early and have a loan car for the period. Thank you for sorting!
21 September 2024
Everything good was fine just got a problem with the bmw app keeps saying I need a mot and uve done it the service messages have gone but not the mot one
21 September 2024
Dealt with the recall and health check as per request
19 September 2024
From start to finish i felt looked after and welcomed.
18 September 2024
Did what was required very well
18 September 2024
Please see above
18 September 2024
Very friendly service.
17 September 2024
The staff I have encountered have all been helpful, courteous and efficient.
17 September 2024
Excellent experience, staffing interactions great
17 September 2024
Can't fault them
17 September 2024
Again lovely staff at the start you are given the name of the dedicated staff who will be dealing with you. Spot on service from stratstone chesterfield! Booking the service at the call centre requires a little more work.
16 September 2024
There was a serious issue that needs addressing. My dashcam was disconnected behind the unit while innthe workshop.I was not informed that this had been done. The implication is that if there was an accident my insurance would be invalidated!
16 September 2024
Great service
14 September 2024
Despite the short notice MOT booking, the team efficiently accommodated me. I was provided a workspace to stay productive while I waited, and along with complimentary refreshments, the experience was smooth and I felt well taken care of throughout.
13 September 2024
Service assistant Amie very helpful answering all questions quickly. Overall service experience good.
13 September 2024
No expenses provided by BMW for taxis to return home as standard even though the recal takes 5 hrs plus and I was informed I was not allowed to wait in the reception for that period of time.
12 September 2024
Quick and friendly
10 September 2024
Friendly staff and service
09 September 2024
Quick Good communication On time
09 September 2024
I have always received a professional service from my dealership of choice. On my latest visit I received a friendly greeting and courteous, eficient service.
06 September 2024
John was brilliant start to finish
06 September 2024
Ok
28 November 2024
Joe B was extremely helpful throughout (and since the purchase)