About Your Local BMW Retailer | Stratstone Chesterfield

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

211 ratings and 153 comments received in the last 90 days.

30 September 2026

Great end to end experience from Joe barber and the team at Stratstone Chesterfield. This is the second car I have purchased from this dealership. I would happily recommend them to family friends and colleagues.

29 September 2026

Very good service throughout

29 September 2026

Excellent service at Stratstone BMW with Hayley Cousins.

28 September 2026

Always good service and sales from start to finish both times I've bought a car from Stratstone BMW Chesterfield And any problems and issues are sorted

28 September 2026

Lewis was helpful and informative from start to finish. He went above and beyond to include both of our boys when we went for the initial enquiry visit/test drive to the collection of our car.

27 September 2026

From first stepping into the showroom we were greeted with Aaron and Sam who were very friendy and knowledgeable and were very keen to get to know exactly what we wanted from a new car so they were best placed to be able to help us.

25 September 2026

I was really happy with how Jo approach the sale, he was incredibly professional and was able to explain all the options , explain the finance etc I felt listened to and understood regarding model and budget

23 September 2026

Really helpful people and friendly

17 September 2026

Everything which was asked was done, friendly and reliable people.

16 September 2026

They were well prepared and had already put my personal reg on my new car

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13 September 2026

Lewis was very professional, friendly, knowledgeable and not over pushy even without a appointment was able to test drive the car I'd seen on line,got regular updates on my purchase and no delays on collection.

07 September 2026

Completely satisfied. Excellent service throughout. This is now our 4th car purchase with Joe Barber at the Chesterfield centre, he is so helpful, nothing is too much trouble and provides excellent customer service and communication throughout.

05 September 2026

Ashleigh was absolutely faultless on her service she supplied. The sales process was painless and the communication was fantastic. Employees like Ashleigh are hard to find she is a credit to the dealership.

04 September 2026

Aaron was really helpful and not at all pushy with the sale. We feel he really hit a great deal for us

02 September 2026

The staff were excellent and Hayley Cousins in particular was exceptional. I was taken through every step properly from the moment I walked in to the moment I walked out with my dream car at the age of 20. Thank you to everyone you were all great!

14 August 2026

All my questions and concerns were addressed. There was open dialogue and nothing was hidden from me at any stage.

10 August 2026

Everything was brilliant apart from the valeting. It had mechanic grease on the light grey leather & interior plastics & very dusty throughout. Exterior was dirty & piano black scratched by the valeters. GardX put on top of dirt / dead flies etc.

05 August 2026

I have purchased a few vehicles from Stratstone BMW Chesterfield and have always received good service. The sales team are very professional and knowledgeable. Overall a good purchasing experience. A big thanks to Joe Barber sales representative.

04 August 2026

Nothing to much trouble walked in just to look round offered a test drive All staff we spoke to were very polite Aaron the sales man and sam the buisness manager looked after me and my husband and sam found us our beautiful brand new bmw

02 August 2026

All the staff were helpful and efficient throughout without being too pushy. Jack in particular was fantastic.

28 July 2026

This is the second time i have purchased a car from chesterfield BMW. the service was first class as it was last time. Lewis was very professional from start to finish and explained everything really well. we are very satisfied with the new car.

25 July 2026

Fast, efficient and great customer service. Sam and jack ate an asset to your company, they were helpful, approachable, responsive and made my experience buying my new car a pleasure

22 July 2026

Slight problem with the air conditioning not been gassed but no one's fault not Lewis,s the salesman or Paige who sorted the problem Out for us

15 July 2026

Haley was very knowledgeable approachable and has excellent customer skills.

13 July 2026

Excellent service beginning to end

01 October 2026

Good service generally as usual.

01 October 2026

We bring our car for service & mot it is brilliant. Paige was fantastic

30 September 2026

No complaints

29 September 2026

No faults with personel all very plesant. Coffee on tap so was a very enjoyable visit

29 September 2026

Everything that I hoped for and nothing that I feared.

28 September 2026

Car charging issue not resolved. However, it could be related to a home charger defect rather than the car. I am still trying to resolve.

28 September 2026

Great service from start to finish. Amy on the service desk was brilliant, booked me in at a time that was suitable around my work, the wait wasn't too long and her attitude and pride in her work is exemplary.

28 September 2026

Very friendly and professional service. Service was completed quickly. There could be more room for people waiting who also need to work. Maybe plug sockets and a quieter area.

27 September 2026

Service advisor was polite and helpful. Sales were meant to call me but didn't. I asked for advice on unusual inner-edge wear on my rear tyres and had to chase for 4 days, only to get an evasive answer. A simple 'likely tracking' would have done.

23 September 2026

Premium service from BMW - fast, friendly, and absolutely spot-on. MOT done efficiently, clear communication throughout, and the team treated my car with real care. Smooth process, great staff, and total peace of mind

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23 September 2026

All good. Jake the service advisor for a someone I have dealt with previously. He always makes the process seamless and goes above and beyond every time.

23 September 2026

Easy to book, the staff are brilliant can't do enough for you. A lady named Kate looked after me at the Chesterfield dealership 10/10. The service is consistently good at this dealership!

21 September 2026

The centre and the people who work there are personable and professional, I have full faith in the people who work there and offer support/ advice within their remit.

21 September 2026

Very polite staff and good communication

21 September 2026

Great customer service - 10/10 experience

16 September 2026

Got the car in for 9 am . But it was a long day waiting until the afternoon for it to be ready for pick up .

16 September 2026

Kate Norman was fantastic and explained everything and just made it a seamless process.

16 September 2026

Very happy with the whole thing

16 September 2026

Car was collected on time and returned the same day with the issue having been resolved. I was kept informed throughout.

16 September 2026

I really need the car back asap but understood it was a leave with you booking so could take all day. It was sorted within 2 hours which was fantastic. Very pleased

16 September 2026

Very satisfied with the overall service. Amie kept me informed throughout in a friendly, polite and professional manner.

15 September 2026

Good service

14 September 2026

The staff were helpful,friendly and everything went smoothly. The centre itself would benifit from an update to create a more customer focussed experiance.

13 September 2026

Prompt service check in. Work carried out satisfactorily and within time quoted

13 September 2026

Great service from Stratstone Chesterfield but the communications between Stratstone and BMW Roadside Assistance were problematic meaning we had to make lots of phone calls to both parties and that it took 3 days to get our vehicle back.

12 September 2026

The appointments was easy from booking to confirmation to execution.

10 September 2026

We were satisfied

08 September 2026

Brilliant service

08 September 2026

Great customers service

08 September 2026

Aimee was really helpful and is always friendly. She set up a servicing plan for me and I am grateful as it saves me money.

08 September 2026

Staff are friendly and polite. Car was well looked after.

08 September 2026

Unable to give the correct low score as the system won't let me. The service is very over priced and very disappointed as BMW charges are extremely expensive and I will never use a main dealer again

07 September 2026

I dropped off and collected car, no issues. Service advisor was polite and informative.

06 September 2026

Efficient and friendly service advisor.

03 September 2026

Excellent professional service from booking to completion of recall and even a valet and full vehicle check included...just brilliant.

03 September 2026

As always, works were carried out as expected. This visit was at the highest standard possible and the team went way beyond expectations to get my vehicle back to me. Very special mention to Paige who made it happen. Well done again Stratstone

02 September 2026

Clean tidy pleasant area to wait in but not easily accessible

01 September 2026

I disagree with the decision given about the issue with my car. There is a clear split in the prop shaft donut, this will obviously get worse and now my car is out of warranty and I will therefore have a costly repair once the inevitable happens

01 September 2026

Excellent support from my Service Advisor, Paige Garnett - regular updates & a very helpful and friendly manner.

31 August 2026

No issues, all went to plan.

31 August 2026

Good advice, great service from Jake.

31 August 2026

Aimee was great very professional and knowledgeable. Very warm welcome.

30 August 2026

Paige was absolutely fantastic, very personable, efficient and professional. An absolute asset to BMW chesterfield. Deserves a pay rise to 50K minimum

29 August 2026

Welcoming and helpful throughout. From the original appointment booking, dropping off the car and finally collecting post service. First class service that instills my confidence.

28 August 2026

Amazing team, can't thank them enough for their support

27 August 2026

I recently had my BMW in for a service and dealt with Paige Garnett throughout. From start to finish, Paige was absolutely brilliant. She was friendly, professional and really helpful, keeping me updated throughout the process.

27 August 2026

Polite, friendly and helpful staff.

27 August 2026

Very easy process. Helpful staff Jake and Paige .

27 August 2026

Booked in straightaway by service department and dealt with in 30 minutes

27 August 2026

Excellent: friendly, helpful amd professional service from Amie and her colleagues.

26 August 2026

Was dealt with speedily and they supplied a really nice courtesy car while my car was being MOTed

26 August 2026

On line book in over ridden by over zealous receptionist. Asked for and told the car had been cleaned inside and out - it wasn't. Overzealous receptionist directed to incorrect staff member who was more interested in talking to his colleague than me

25 August 2026

Was all managed very promptly and professionally

25 August 2026

On arrival I was greeted by Paige who very professionally took care of everything including sorting out a lovely X5 loan car for the two days that my X3 was in for a new headlight fitted and both front rubber gaters replaced.

25 August 2026

Comfy sit down area, free drinks ??

24 August 2026

The standard of work for which the vehicle was booked in for was perfect. I also noted fluids were topped up which is appreciated. The level of service from the team was exemplary. The only negative is the car being dirtier on return.

24 August 2026

efficient , thorough throughout , excellent person to person communication

23 August 2026

Straightforward, good communication and easy.

22 August 2026

Charity at all times, booking ease, hospitality and friendly staff

20 August 2026

Very good and very friendly

20 August 2026

all good, very proffesional, kept updated through the service

20 August 2026

Staff were friendly, helpful and efficient. Work carried out to a high standard and on time.

19 August 2026

Helpful staff who listen

19 August 2026

The booking in process was simple and efficient. Although the problem with my car wasn't resolved during the first visit the issues was rectified subsequently. All staff were helpful, friendly and knowledgeable.

19 August 2026

Friendly helpful staff

18 August 2026

Andy obviously is the right guy for this job, I couldn't be happier with his professional attitude towards all aspects of work, can do will do attitude,

18 August 2026

Able to accommodate a change of date when needed. Communication was really good and service finished within expected time.

18 August 2026

Good service, good communication as well

18 August 2026

Great communication and I felt confident they had planned in the correct work

17 August 2026

Novelty of a short video report and sweet reception staff!

17 August 2026

Very well looked after by Amie Brammal who kept me informed the whole time my car was with you. Very attentive staff.

17 August 2026

Efficient courteous and friendly service advisor Amie Brammall

17 August 2026

Friendly staff and easy to book in. Kept fully informed throughout the booking and service process.

17 August 2026

was very satisfied with the service experience. The team were professional, helpful and friendly throughout, and the service was carried out efficiently. Communication was clear, and I was kept informed throughout the process. Overall, very positive

14 August 2026

The whole experience was professional, friendly, and clear from start to finish.

13 August 2026

11 August 2026

The problem was corrected and a health check free.The car was returned in a clean and good condition.

11 August 2026

Staff were very friendly and accommodating

10 August 2026

Even though I have issues with the car and have had to go back for warranty work, Amie has been fantastic.

10 August 2026

Brilliant service advice

10 August 2026

Amy was extremely friendly, professional throughout my visit. Overall a great visit.

09 August 2026

Friendly and professional service from Kate.

09 August 2026

Communication and. Service received both during break down and post service was exceptional

09 August 2026

Still waiting on the full quote for the repair nearly 2 weeks later

05 August 2026

Polite, worked quick and did a good job on the hoover and clean after

05 August 2026

Efficient and friendly service.

05 August 2026

Excellent booked in straight away and waiting time lass than 2hrs

04 August 2026

Very happy with all the staff we came in contact with at BMW Chesterfield. All 5 Star people and must be seen as an asset to the company. This is our fourth car from this dealership over a long period of time. Excellent customer service.

04 August 2026

Friendly and knowledgeable staff

02 August 2026

You collected our car & fixed the problem & delivered it back to us as promised we needed new tyre fitted the wheel key was missing & Kate Norman was our contact & sorted it out & had one delivered to our house as promised she has been fantastic.

31 July 2026

My issue was resolved but sadly not on the same day. I was given a curtesy car that day free of charge and collected my car the next day with the work completed

31 July 2026

Booking was easy Communication was good I prefer this BMW CENTRE to others in the region

30 July 2026

The health check highlighted some faulty parts which had only recently been replaced by another garage. This had enabled us to get these parts replaced under warranty by our usual garage.

30 July 2026

Service carried out as requested, reception was friendly

29 July 2026

Free health check clutch was marked as red when I questioned this I was told it would cost me in excess of £500 to have the clutch checked surely it was checked if it was flagged at the health check?!

29 July 2026

Prompt

28 July 2026

Everytime I visit Stratstone Chesterfield I come away confident that all the work that has been done to my car is of a very high standard. They do their work very efficiently.

27 July 2026

Hayley was great, sorted everything out

26 July 2026

Chesterfield Stratstone BMW were excellent, friendly, professional and efficient service

26 July 2026

At Stratstone chesterfield they are always friendly and professional and treat you like you are special customer

24 July 2026

Very friendly and speedy service, nice waiting area and decent coffee too ??

23 July 2026

Job was completed in good time . I had to wait quite a while for a Saturday appointment but all went as expected.

23 July 2026

Excellent customer service by Paige

23 July 2026

Friendly

22 July 2026

It's a 5 star service from start to finish.

22 July 2026

From arriving to leaving everything was fantastic. the young lady I saw even asked me if she could fetch me a bottle of water. how kind. all the Staff was so friendly. made my stay very satisfying yours truly mr housley.

22 July 2026

Kindly reception greeting and told me exactly what was going to be done to my vehicle

22 July 2026

Very polite receptionist hand over car brilliant and loan car was very good.

21 July 2026

Very good service from amie

21 July 2026

My Service advisor Kate was polite and helpful

21 July 2026

Prompt & efficient

19 July 2026

Clean car, safety check and oil change smooth delivery and collection in and out

19 July 2026

The service advisor could not have been any more friendly and helpful in ensuring that the minor issue with my vehicle was rectified. This was service over and above what one could expect.

18 July 2026

Prepared and efficient

16 July 2026

I did not encounter any issues and the service from the people was excellent, especially the regular updates.

16 July 2026

Matt, Kate Paige and the TEAM members know exactly what they are doing . That is good for me , the Customer ! From Welcome Reception desk entry to drive away of a clean car they are totally professional in every way. Well done !!

14 July 2026

Kate in the service centre went above and beyond in regards to customer experience I found Kate to be excellent in every regard 10 out of 10 a perfect example of how customers should be treated how support should be delivered. Fitting of Tyres awful.

14 July 2026

Friendly helpful staff

14 July 2026

The staff I dealt with were very helpful and professional, I purchased a new car a big thanks to Hayley and on the service side a big thanks to Amie.

13 July 2026

Fitted in with my work times

13 July 2026

Great customer service and communication from the service team at the Chesterfield branch!

12 July 2026

Friendly, professional and polite staff. Trouble fee experience.

12 July 2026

As always, welcoming, comfortable and reception prepared for visit.

12 July 2026

Amazing service and experience

11 July 2026

We are always treated with kindness and respect as well as being very professional, cannot fault the staff at all,

10 July 2026

I was completely satisfied during the service experience

08 July 2026

Very pleasant to deal with. Super helpful

08 July 2026

Very satisfied I Have been consistently looked after by Jake Wilkinson from the service team who has gone above and beyond to get multiple issues rectified for me after my purchase.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Chesterfield BMW

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0124 694 1646

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0124 694 1343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0124 694 1343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 18:00
Sun:Closed

Phone

01246 941 343

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map