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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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EXTENDED: THE MULTIPLIER EVENT.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Job Vacancies.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Award Win.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Nick Wilson

Head of Business

Richard Hirons

Head of Sales

Jason Booth

Head of Sales

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Taken in 9:30 AM on Friday 24 May. Appreciated parts needed ordering & with bank holiday (Mon 27) it might be Tues/Weds before collection but ended up Friday PM. Lack of updates too. Tues Phoned, told service dep. would ring back but didn't

Service

same as above, don't look after customers once a sale has been made

Service

good

Service

My recent experience at Stratstone has left me with far too many questions and far too few answers starting with 'are my other wheels ok and what happened to my car in the first place?'

Service

I was very satisfied all aspects covered

Service

Car settings had been played with, which may be part of the service!? The car was cleaned which was a nice touch however there was some greasy green substance near the door handle, this was easily removed with no lasting damage.

Service

I could not fault it.

Service

Just a little error with the time given for the service.

Service

Excellent staff good reception

Service

Many issues - I suggest you call me.

Service

Service completed on time as arranged

Service

Great staff good service.

Service

On time on cost as promised

Service

Everything was done to a high standard and the service was done before the stated time.

Service

Problems every time I take my car to Stratstone. Called the day before my car was due as hadn't had reminder email/call and they had no record of my appointment. Had to get the tapes pulled to prove it. Turns out they had deleted my appointment!

Service

Have had issues in the past with Stratstone Chesterfield service but this time was excellent. Hopefully next experience will be very satisfying too.

Service

Service were not to provide me with the Bluetooth module passkey pin number unless I approved a full technical diagnosis at £100+. I found it myself on a label on the module in the boot after a little research. The was and vacumn was not done either.

Service

It does go up and down depending on the staff you see on the day.

Service

Received phone call informing car was ready early afternoon, during the call I requested a return taxi to showroom at a specified time. Service did not complete all jobs as discussed - tyre pressure was not checked and rectified.

Service

Didn't look at the issue it was booked in for, just fobbed me off

Service

I did not encounter any problems

Service

service carried out as requested

Service

Excellent service advisor

Service

I was completely dissatisfied until the Service Manager resolved the issues. The receptionist also needs to learn that you do not win an argument with a customer - particularly a dissatisfied one.

Service

I wanted to complain. A sign at the exit invites dissatisfied customers to contact the Manager, Nick Wilson, but there is no way to contact him.

Service

The car was left in a filthy state deslite beibg told my car was having a valet and would be ready in an hour. I returned for thr car and it was completely covered in sandy dust with handprints all over. The car was immaculate when i dropped it off.

Service

Ben was extremely helpful and kept me fully informed of the progress of the service

Service

Work was completed slightly later than "promised" but the overall transaction was quick and easy.

Service

The car was serviced within the agreed timescale and returned to me in a clean and presentable condition. The courtesy car provided was of a suitable type and was also clean and well presented.

Service

Always extremely helpful in service department

Service

Great servise

Service

Knocked half a star off as there is never a courtesy car available unless you book it a month in advance. Not always possible!

Service

As above completely satisfied

Sales

The checking process the vehicle goes through prior to being released to the buyer wasn't completed clearly. The car still doesn't feel safe/correct or as per the 2 previous versions of the same car I've had in the past 5 years.

Sales

Very easy to bye a vehicle friendly staff

Sales

The whole process was great.

Sales

Excellent communication including during the build time. Attentive and considerate staff with an emphasis on high quality customer experience.

Sales

Excellent service throughout

Sales

Customer service was fantastic at Chesterfield centre. We had a great salesman, Ben, who was thoughtful, thorough and personal. He was very honest and helped us choose everything to suit us. We love the car and appreciate all Bens hard work!

Sales

Very happy.

Sales

Dean Nicholson at Stratstone Chesterfield was excellent from start to finish. Good price, good communication, prompt and efficient delivery and professional handover service. Absolutely perfect in all aspects of the car and customer service

Sales

No lumbar support no rear reversing camera so do t think my new car is the same high spec as my old one I traded in.

Sales

Ok apart from sat nav not working and still awaiting code from BMW uk This should all have been completed prior to handover

Sales
Thank you for your valued feedback Mr Lamb, I would like to apologise on behalf of the team for the glitch you encountered within the handover process. Kind Regards Nick Wilson, Head of Business

The service was very professional , the staff were very efficient . The hand over of our new car was wonderful ! The best service we have ever received !

Sales

Got exactly what I wanted