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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Motability- £249 Advance.

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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Job Vacancies.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Award Win.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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New Head of Business.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Craig Allen

New Car Sales Leader

Jason Booth

Used Car Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked in at 9am, arrived at 08:55 and made myself known. Was told someone would be with me shortly and asked to take a seat. Waited patiently until 10:10. Watched multiple people arrive, get served and then leave before running out of patients.

Service

O.K. but there was a communication problem - see below

Service

My new vehicle was in their care for 2 days before repair started. Nobody called to discuss & they were unaware it needed to be returned to me in Bristol. I was without my car for 5 days & it was returned filthy. My complaint has received no reply!

Service

The four hour wait for my winter wheels changing

Service

Professional outfit

Service

Once again down to Shannon she ensured that I received my car back in a timely manner

Service

I was advised that my front brakes needed attention which I authorised but when I picked my car up the work hadn't been done.

Service

The staff are very friendly and even when busy always have time for each customer

Service

The service history on my car Idrive was not updated.The promised wash and vacuum of my car was not carried out.This has left me with a lack of confidence in your ability to carry out services to my expected high level.

Service

My issue was not resolved

Service

Jamie on the service desk very unhelpful

Service

the service is to expensive. I left the car at 9 15am and it was ready at 11 15am I was sent text after being told it would be 1pm for a pensioner far to dear 2hrs for a service

Service

Personal service and kindness

Service

Polite efficient staff. Treated same as othershaving costly maintenance work undertaken.

Service

Excellent service

Service

As above - technical aspect great, paperwork and admin less so.

Service

Only 1 problem. Didn't update the sat nav

Service

Staff are always very pleasant

Service

The dealership replaced the parts when they arrived they informed me of progress the work was completed before estimated time and the car was cleaned inside and out to a high standard

Service

It was a brake fluid change and a clean. What could possibly go wrong.

Service

On arrival I waited a long time to be served only to be told the booked courtesy car was not available. I had to ring the dealer to find out when my car was ready. I had to remind them to send a taxi because I didn't have a courtesy car.

Service

No problems and a smooth easy service.

Service

Love the car - but have lost all confidence in your servicing capabilities

Service

Car was worked on on time, scope of work was as expected, car was cleaned well, excellent customer service from Carly (name on service invoice of advisor), couldn’t ask for anything more.

Service

I didn’t get the call backs that were promised to update me on the progress after I rang.

Service

I am yet to send them an email about this.I would not recommend because 1. I still have the same flat tyre 2. The good tyre was replaced3. Having to take time off work again to get the flat tyre fixed.

Service

Communication = awful Did not return car to me so stranded and had to get a taxi home made me late 7pm2nd time this has happened when car returned late or not at allSpoke directly to dealer principal who hopefully will sort this shambles of a team

Service

See above.Shannon was very caring and tried hard to sort my issue but lack of documentary evidence stymied us.

Service

asked for a problem to be sorted the phone wasnt connecting with car, i was told it was sorted and it was my phone that was the problem. I told him that had tried 3 other phones still the same problem, instead was fobbed off just get me out the door

Service

I booked in through calling direct and asking not to be put through to the call centre which is a terrible experience. I asked for my car to be ready for 3.00 pm, I had no call to say it was ready so I turned up at 3:30 and had to wait nearly an hour

Service

People don't ring you back, lack of continuity when speaking to people, not fixing the obvious issue with my car (body work hanging off visible in dark), don't seem interested in phoning you back... But the car is great

Service

You left me nor reasons to complain about the dealings I had with you.

Service

Everything was fine

Service

All fine.

Service

Overall OK, but some doubt about the thoroughness of the service, especially as it was carried out with the vehicle on a service plan. Although I think all manufacturers can be guilty of this. Very high price on consumables.

Service

Just did what you had to without telling me I needed other things doing

Service

always found the staff very friendly and professional.

Service

Only with regard to the difficulties I have always experienced in making contact with the service department, invariably I have been on the phone transferred to different extensions for some ten minutes.

Service

It was friendly and helpful at reception, totally looked after by the service team and my service and MOT was handled in a efficient and professional manner

Service

Serviced the brakes as requested.

Service

Everything done well

Service

Always great customer service as per my expectations.

Service

Dealt with in a professional manner

Service

Felt a bit disappointed the car haven't been washed or cleaned inside.my last car a Hyundai every service the car was returned immaculate. The young man at the desk was very nice tho

Service

No hire car available so I went without a car for 2 days due to a warranty fault, it was booked in at short notice But I did get lift to and from stratstone so I can't complain.

Service

Car returned clean and service completed satisfactorily. Courteous complimentary lift into town and prompt pick up for return to service centre.

Service

efficient service

Service

Easy process

Service

Reception staff friendly. Gentleman who served me could not have been better. Service was excellent and made sure the car had a quick once over, wash and clean despite only being in for a recall check-up. Very impressed.

Service

Car went to Stratstone for corrosion on two of the wheels, which I didn't expect after two years. Bmw agreed to replace the two wheels under warranty, and four centre caps. A special thanks to Ben in service and your warranty manager, thanks guys.

Service

Staff were amazing

Service

Service was tip top from walking in....to walking out....

Service

The way I was dealt with by Shannon in the service department was disgusting

Service

No issues experienced

Service

As previous statementment

Service

On my last visit I waited to receive a quote to trade in my car for one I was interested in located in Derby. It took 20 minutes before a sales person came down to see me , then another 20 minutes before he came back to say he was working on costing

Service

I really rate this dealership, consistently high levels of service

Service

Service dept.will not communicate. Won't answer phone & wont ring back when asked. Totally frustrated.

Service

ServiceOK,but unable to fit winter tyres to existing wheels - they obviously wanted to sell a new set!

Service

Very satisfied.

Service

Fast, efficient service from excellent staff where I was made to be the most important.

Service

All works carried out as per request.

Service

As stated earlier the service is brilliant

Service

The team were under extreme pressure and still managed to remain professional .

Service

Happy to accommodate my unscheduled appointment and serviced the car the same day.

Service

Further to above, service staff were moaning about slow computer systems and being short staffed.

Service

Price far too high

Service

All members of staff were very polite, courteous and informative.

Sales

Very satisfied with the way I was treated and communicated with but I would in hindsight have liked a more comprehensive insight into just what the car does.I still can't find out if the car locks and unlocks without digging in my pocket for the fob

Sales

Well looked after great coffee

Sales

If I'd have known BMW could not support with the transfer of my personal number plate I would not have orderd my car. There failure to contact me to discuss or rectify the issue was extremly stressful.

Sales

Everything fine

Sales

Was a great experience overall but started poorly with one particular individual in dealership . Not what I excpected from a premium branded car in a renowned franchise

Sales

The sales experience with Richard Melissa and Bethany was first class

Sales

The entire purchasing process was completed with efficiency, courtesy and professionaly. Enjoyable and a pleasure - as such experiences should always be.

Sales

Full marks. Only one minor complaint that the dealership is understaffed and it was sometimes difficult to get to speak to someone looking after my purchase