Loading...

ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

X Event

Read

WHAT A DIFFERENCE A DAY MAKES.

Read

The BMW 3 Series with 0% APR.

Read

THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

Read

THE BMW 3 SERIES SALOON NOW AVAILABLE WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES ONLY.*

Read

We Want Your BMW.

Read

BMW Five Star Club - For BMWs over 3yrs old.

Read

BMW X3 with 3.9% APR.

Read

Delivery Mileage/Ex-Demonstrator.

Read

Motability- £249 Advance.

Read

BMW Help: Recalls

Read

A Fleet of Benefits.

Read

BMW X2 Introductory Offer.

Read

Job Vacancies.

Read

Women in Automotive.

Read

BMW M Performance Accessories.

Read

The BMW 7 Series.

Read

0% Aftersales Finance.

Read

The new BMW i3.

Read

Current Offers.

Read

BMW i8 Roadster

Read

Ultimate Queen Event.

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

For One Night Only.

Read

New Head of Business.

Read

BMW i Electric Experience 19 – 21 May.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Technicians Wanted.

Read

CP Teens Ball.

Read

BMW GB Classic Car Relay.

Read

BMW Convertible Open Event.

Read

Technology Experience

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Craig Allen

New Car Sales Leader

Jason Booth

Used Car Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As previous statementment

Service

On my last visit I waited to receive a quote to trade in my car for one I was interested in located in Derby. It took 20 minutes before a sales person came down to see me , then another 20 minutes before he came back to say he was working on costing

Service

I really rate this dealership, consistently high levels of service

Service

Service dept.will not communicate. Won't answer phone & wont ring back when asked. Totally frustrated.

Service

ServiceOK,but unable to fit winter tyres to existing wheels - they obviously wanted to sell a new set!

Service

Very satisfied.

Service

Fast, efficient service from excellent staff where I was made to be the most important.

Service

All works carried out as per request.

Service

As stated earlier the service is brilliant

Service

The team were under extreme pressure and still managed to remain professional .

Service

Happy to accommodate my unscheduled appointment and serviced the car the same day.

Service

Further to above, service staff were moaning about slow computer systems and being short staffed.

Service

Price far too high

Service

There was a relatively long and somewhat disorganised wait to present myself to the staff and hand over the keys.

Service

Waiting around far too long. Staff talking about customers in a derogatory fashion in front of other customers. Work not carried out as requested. Still awaiting call back . No health check video as promised , no phone call to say vehicle ready

Service

All staff focussed on making your experience as smooth running as possible which is important to me as I need to know I can drop my car off, pick up a courtesy car and get to work without any delays.

Service

They take care of everything however I would like to know more about what has been done to the car. I realise a lot of people don't but I think this should be provided if a customer would like more info.

Service

Excellent service and knowledge shown by the staff

Service

Been a customer for many years and always a great service

Service

The service staff are great - very helpful and friendly.However they are understaffed and you are waiting a considerably length of time to see someone. On the last occasion the car had to go in, there was only one member of staff trying to manage.

Service

Totally satisfied with every aspect and stage from initial booking of appointment to collection of vehicle post service.

Service

There was a mix up over the brake fluid change

Service

Very quick, with my short notice to them.

Service

Easy no hassle experience

Service

Unfortunately, the lasting memory is the recurring difficulty of getting connected to the service department

Service

Whole experience was very positive because of the excellent collection/delivery service.

Service

Poor communication from service staff, delays in getting warranty work completed on the allocated day due to the wrong parts (after waiting 2 weeks for the parts to arrive), horrible loan car provided which was changed the following day

Service

Everything went to plan - just had to prompt to receive the video from the technician

Service

Good service reasonable price

Service

See below for phone calls. My car had a puncture on the M1 and BMW Assist had me recovered to yourselves. A courtesy car was arranged and we continued on our holiday. So far we were very impressed. see 3 for rest of story

Service

I have had several dealings with Stratstone,Chesterfield, and always found them very good.

Service

Everything was carried out to our satisfactipn

Service

Clean tidy professional staff

Service

As above car got damaged twice whilst in for a service

Service

Poor collection experience

Service

Service completed quickly and I was kept well informed of progress.

Service

The entire purchasing process was completed with efficiency, courtesy and professionaly. Enjoyable and a pleasure - as such experiences should always be.

Sales

Full marks. Only one minor complaint that the dealership is understaffed and it was sometimes difficult to get to speak to someone looking after my purchase

Sales

Overall, very good but very disappointed that communication should have been better from a senior member of staff, Richard Hirons, who was charged with determining as to why my p/x was not cleared with the finance company. He never returned my calls.

Sales

Poor communication left me with no hand over details as late as 48 hours before collection. Thankfully an experienced member of the team stepped in and resolved all the issues to my total satisfaction.

Sales

This is really difficult because some of the service I received was outstanding (from the receptionists, Ian Haughey, my original contact but no longer with the company and Richard Hirons, Head of Sales). But on the other hand, see below.