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Booked in at 9am, arrived at 08:55 and made myself known. Was told someone would be with me shortly and asked to take a seat. Waited patiently until 10:10. Watched multiple people arrive, get served and then leave before running out of patients.
O.K. but there was a communication problem - see below
My new vehicle was in their care for 2 days before repair started. Nobody called to discuss & they were unaware it needed to be returned to me in Bristol. I was without my car for 5 days & it was returned filthy. My complaint has received no reply!
The four hour wait for my winter wheels changing
Once again down to Shannon she ensured that I received my car back in a timely manner
I was advised that my front brakes needed attention which I authorised but when I picked my car up the work hadn't been done.
The staff are very friendly and even when busy always have time for each customer
The service history on my car Idrive was not updated.The promised wash and vacuum of my car was not carried out.This has left me with a lack of confidence in your ability to carry out services to my expected high level.
My issue was not resolved
Jamie on the service desk very unhelpful
the service is to expensive. I left the car at 9 15am and it was ready at 11 15am I was sent text after being told it would be 1pm for a pensioner far to dear 2hrs for a service
Personal service and kindness
Polite efficient staff. Treated same as othershaving costly maintenance work undertaken.
As above - technical aspect great, paperwork and admin less so.
Only 1 problem. Didn't update the sat nav
Staff are always very pleasant
The dealership replaced the parts when they arrived they informed me of progress the work was completed before estimated time and the car was cleaned inside and out to a high standard
It was a brake fluid change and a clean. What could possibly go wrong.
On arrival I waited a long time to be served only to be told the booked courtesy car was not available. I had to ring the dealer to find out when my car was ready. I had to remind them to send a taxi because I didn't have a courtesy car.
No problems and a smooth easy service.
Love the car - but have lost all confidence in your servicing capabilities
Car was worked on on time, scope of work was as expected, car was cleaned well, excellent customer service from Carly (name on service invoice of advisor), couldnt ask for anything more.
I didnt get the call backs that were promised to update me on the progress after I rang.
I am yet to send them an email about this.I would not recommend because 1. I still have the same flat tyre 2. The good tyre was replaced3. Having to take time off work again to get the flat tyre fixed.
Communication = awful Did not return car to me so stranded and had to get a taxi home made me late 7pm2nd time this has happened when car returned late or not at allSpoke directly to dealer principal who hopefully will sort this shambles of a team
See above.Shannon was very caring and tried hard to sort my issue but lack of documentary evidence stymied us.
asked for a problem to be sorted the phone wasnt connecting with car, i was told it was sorted and it was my phone that was the problem. I told him that had tried 3 other phones still the same problem, instead was fobbed off just get me out the door
I booked in through calling direct and asking not to be put through to the call centre which is a terrible experience. I asked for my car to be ready for 3.00 pm, I had no call to say it was ready so I turned up at 3:30 and had to wait nearly an hour
People don't ring you back, lack of continuity when speaking to people, not fixing the obvious issue with my car (body work hanging off visible in dark), don't seem interested in phoning you back... But the car is great
You left me nor reasons to complain about the dealings I had with you.
Everything was fine
Overall OK, but some doubt about the thoroughness of the service, especially as it was carried out with the vehicle on a service plan. Although I think all manufacturers can be guilty of this. Very high price on consumables.
Just did what you had to without telling me I needed other things doing
always found the staff very friendly and professional.
Only with regard to the difficulties I have always experienced in making contact with the service department, invariably I have been on the phone transferred to different extensions for some ten minutes.
It was friendly and helpful at reception, totally looked after by the service team and my service and MOT was handled in a efficient and professional manner
Serviced the brakes as requested.
Everything done well
Always great customer service as per my expectations.
Dealt with in a professional manner
Felt a bit disappointed the car haven't been washed or cleaned inside.my last car a Hyundai every service the car was returned immaculate. The young man at the desk was very nice tho
No hire car available so I went without a car for 2 days due to a warranty fault, it was booked in at short notice But I did get lift to and from stratstone so I can't complain.
Car returned clean and service completed satisfactorily. Courteous complimentary lift into town and prompt pick up for return to service centre.
Reception staff friendly. Gentleman who served me could not have been better. Service was excellent and made sure the car had a quick once over, wash and clean despite only being in for a recall check-up. Very impressed.
Car went to Stratstone for corrosion on two of the wheels, which I didn't expect after two years. Bmw agreed to replace the two wheels under warranty, and four centre caps. A special thanks to Ben in service and your warranty manager, thanks guys.
Staff were amazing
Service was tip top from walking in....to walking out....
The way I was dealt with by Shannon in the service department was disgusting
No issues experienced
As previous statementment
On my last visit I waited to receive a quote to trade in my car for one I was interested in located in Derby. It took 20 minutes before a sales person came down to see me , then another 20 minutes before he came back to say he was working on costing
I really rate this dealership, consistently high levels of service
Service dept.will not communicate. Won't answer phone & wont ring back when asked. Totally frustrated.
ServiceOK,but unable to fit winter tyres to existing wheels - they obviously wanted to sell a new set!
Fast, efficient service from excellent staff where I was made to be the most important.
All works carried out as per request.
As stated earlier the service is brilliant
The team were under extreme pressure and still managed to remain professional .
Happy to accommodate my unscheduled appointment and serviced the car the same day.
Further to above, service staff were moaning about slow computer systems and being short staffed.
Price far too high
All members of staff were very polite, courteous and informative.
Very satisfied with the way I was treated and communicated with but I would in hindsight have liked a more comprehensive insight into just what the car does.I still can't find out if the car locks and unlocks without digging in my pocket for the fob
Well looked after great coffee
If I'd have known BMW could not support with the transfer of my personal number plate I would not have orderd my car. There failure to contact me to discuss or rectify the issue was extremly stressful.
Was a great experience overall but started poorly with one particular individual in dealership . Not what I excpected from a premium branded car in a renowned franchise
The sales experience with Richard Melissa and Bethany was first class
The entire purchasing process was completed with efficiency, courtesy and professionaly. Enjoyable and a pleasure - as such experiences should always be.
Full marks. Only one minor complaint that the dealership is understaffed and it was sometimes difficult to get to speak to someone looking after my purchase