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As above. Taken in 9:30 AM on Friday 24 May. Appreciated parts needed ordering & with bank holiday (Mon 27) it might be Tues/Weds before collection but ended up Friday PM. Lack of updates too. Tues Phoned, told service dep. would ring back but didn't
same as above, don't look after customers once a sale has been made
My recent experience at Stratstone has left me with far too many questions and far too few answers starting with 'are my other wheels ok and what happened to my car in the first place?'
I was very satisfied all aspects covered
Car settings had been played with, which may be part of the service!? The car was cleaned which was a nice touch however there was some greasy green substance near the door handle, this was easily removed with no lasting damage.
I could not fault it.
Just a little error with the time given for the service.
Excellent staff good reception
Many issues - I suggest you call me.
Service completed on time as arranged
Great staff good service.
On time on cost as promised
Everything was done to a high standard and the service was done before the stated time.
Problems every time I take my car to Stratstone. Called the day before my car was due as hadn't had reminder email/call and they had no record of my appointment. Had to get the tapes pulled to prove it. Turns out they had deleted my appointment!
Have had issues in the past with Stratstone Chesterfield service but this time was excellent. Hopefully next experience will be very satisfying too.
Service were not to provide me with the Bluetooth module passkey pin number unless I approved a full technical diagnosis at £100+. I found it myself on a label on the module in the boot after a little research. The was and vacumn was not done either.
It does go up and down depending on the staff you see on the day.
Received phone call informing car was ready early afternoon, during the call I requested a return taxi to showroom at a specified time. Service did not complete all jobs as discussed - tyre pressure was not checked and rectified.
Didn't look at the issue it was booked in for, just fobbed me off
I did not encounter any problems
service carried out as requested
Excellent service advisor
I was completely dissatisfied until the Service Manager resolved the issues. The receptionist also needs to learn that you do not win an argument with a customer - particularly a dissatisfied one.
I wanted to complain. A sign at the exit invites dissatisfied customers to contact the Manager, Nick Wilson, but there is no way to contact him.
The car was left in a filthy state deslite beibg told my car was having a valet and would be ready in an hour. I returned for thr car and it was completely covered in sandy dust with handprints all over. The car was immaculate when i dropped it off.
Ben was extremely helpful and kept me fully informed of the progress of the service
Work was completed slightly later than "promised" but the overall transaction was quick and easy.
The car was serviced within the agreed timescale and returned to me in a clean and presentable condition. The courtesy car provided was of a suitable type and was also clean and well presented.
Always extremely helpful in service department
Knocked half a star off as there is never a courtesy car available unless you book it a month in advance. Not always possible!
As above completely satisfied
The checking process the vehicle goes through prior to being released to the buyer wasn't completed clearly. The car still doesn't feel safe/correct or as per the 2 previous versions of the same car I've had in the past 5 years.
Very easy to bye a vehicle friendly staff
The whole process was great.
Excellent communication including during the build time. Attentive and considerate staff with an emphasis on high quality customer experience.
Excellent service throughout
Customer service was fantastic at Chesterfield centre. We had a great salesman, Ben, who was thoughtful, thorough and personal. He was very honest and helped us choose everything to suit us. We love the car and appreciate all Bens hard work!
Dean Nicholson at Stratstone Chesterfield was excellent from start to finish. Good price, good communication, prompt and efficient delivery and professional handover service. Absolutely perfect in all aspects of the car and customer service
No lumbar support no rear reversing camera so do t think my new car is the same high spec as my old one I traded in.
Ok apart from sat nav not working and still awaiting code from BMW uk This should all have been completed prior to handover
Thank you for your valued feedback Mr Lamb, I would like to apologise on behalf of the team for the glitch you encountered within the handover process. Kind Regards Nick Wilson, Head of Business
The service was very professional , the staff were very efficient . The hand over of our new car was wonderful ! The best service we have ever received !
Got exactly what I wanted