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The service staff are great - very helpful and friendly.However they are understaffed and you are waiting a considerably length of time to see someone. On the last occasion the car had to go in, there was only one member of staff trying to manage.
Been a customer for many years and always a great service
Totally satisfied with every aspect and stage from initial booking of appointment to collection of vehicle post service.
There was a mix up over the brake fluid change
Very quick, with my short notice to them.
Easy no hassle experience
Unfortunately, the lasting memory is the recurring difficulty of getting connected to the service department
Whole experience was very positive because of the excellent collection/delivery service.
Poor communication from service staff, delays in getting warranty work completed on the allocated day due to the wrong parts (after waiting 2 weeks for the parts to arrive), horrible loan car provided which was changed the following day
Everything went to plan - just had to prompt to receive the video from the technician
Good service reasonable price
See below for phone calls. My car had a puncture on the M1 and BMW Assist had me recovered to yourselves. A courtesy car was arranged and we continued on our holiday. So far we were very impressed. see 3 for rest of story
I have had several dealings with Stratstone,Chesterfield, and always found them very good.
Everything was carried out to our satisfactipn
Clean tidy professional staff
As above car got damaged twice whilst in for a service
Poor collection experience
Service completed quickly and I was kept well informed of progress.
From the moment I arrived I was meet'd and greet'd with professional friendly happy people
Easy to book the service. Timely service. Efficient, all issues explained clearly.
The car was booked in for a defect a estimated completion time given this was beaten by 24 hours the defect has been repaired we were informed of progress and the car returned cleaned inside and out could not be better
Always a smile and pleasant welcome.Service staff quick and efficient.
Car park always full
As a Motability customer was allowed to wait during service/mot and was treated extremely well, coffee, biscuits etc and comfortable seating conditions.
This is really difficult because some of the service I received was outstanding (from the receptionists, Ian Haughey, my original contact but no longer with the company and Richard Hirons, Head of Sales). But on the other hand, see below.