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ABOUT STRATSTONE CHESTERFIELD.

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Craig Allen

New Car Sales Leader

Jason Booth

Used Car Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service staff are great - very helpful and friendly.However they are understaffed and you are waiting a considerably length of time to see someone. On the last occasion the car had to go in, there was only one member of staff trying to manage.

Service

Been a customer for many years and always a great service

Service

Totally satisfied with every aspect and stage from initial booking of appointment to collection of vehicle post service.

Service

There was a mix up over the brake fluid change

Service

Very quick, with my short notice to them.

Service

Easy no hassle experience

Service

Unfortunately, the lasting memory is the recurring difficulty of getting connected to the service department

Service

Whole experience was very positive because of the excellent collection/delivery service.

Service

Poor communication from service staff, delays in getting warranty work completed on the allocated day due to the wrong parts (after waiting 2 weeks for the parts to arrive), horrible loan car provided which was changed the following day

Service

Everything went to plan - just had to prompt to receive the video from the technician

Service

Good service reasonable price

Service

See below for phone calls. My car had a puncture on the M1 and BMW Assist had me recovered to yourselves. A courtesy car was arranged and we continued on our holiday. So far we were very impressed. see 3 for rest of story

Service

I have had several dealings with Stratstone,Chesterfield, and always found them very good.

Service

Everything was carried out to our satisfactipn

Service

Clean tidy professional staff

Service

As above car got damaged twice whilst in for a service

Service

Poor collection experience

Service

Service completed quickly and I was kept well informed of progress.

Service

From the moment I arrived I was meet'd and greet'd with professional friendly happy people

Service

EFFICIENT

Service

Easy to book the service. Timely service. Efficient, all issues explained clearly.

Service

The car was booked in for a defect a estimated completion time given this was beaten by 24 hours the defect has been repaired we were informed of progress and the car returned cleaned inside and out could not be better

Service

Always a smile and pleasant welcome.Service staff quick and efficient.

Service

Car park always full

Service

As a Motability customer was allowed to wait during service/mot and was treated extremely well, coffee, biscuits etc and comfortable seating conditions.

Service

This is really difficult because some of the service I received was outstanding (from the receptionists, Ian Haughey, my original contact but no longer with the company and Richard Hirons, Head of Sales). But on the other hand, see below.