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Really good. The gentleman I dealt with (I think his name was Max) was really good. I got there and they had no knowledge of my booking but he was able to sort it out for me and ensured my car was dealt with on the day
No fuss, hassle just quality.
Because I was totally satisfied
Nice to see smiling faces on entry. Hot chocolate great too.
Everything was done but it took a little longer than expected.The car was washed and vacuumed even the boot
All my warranty details were accessed to apply
jobs done satisfactorily, but promised wash not done
Because they didnt rectify the fault and had to rebook the car in again
Booked in for a morning service for pick up at 1.00 pm.Work on the service had not started at pick up time. It was another 3 hours before it was ready. And no apology.
The whole process was efficient and friendly although the taxi company used let you down slightly as I had to wait 25 minutes from the time it was supposed to arrive.
I was only slightly under satisfied due to 2 things. The first one being told I would receive a link to a video that did not work and seeing as this is the kind of thing I enjoy I was disappointed.
Booked the car in for its first service and asked if someone could look at an area of paint that was flaking off, showed the reception staff the area. This was not done and I had to make a second visit, 28 mile trip and a couple of hours wasted.
Good service on a Saturday
The car was repaired,but the interaction with staff was stressful and unsatisfactory
Whilst overall the experience was good, my car was booked in for 08:45 but I was not advised that it could be up to 4pm before going into the workshop until I enquired 2 hours in.
Vehicle serviced promptly and on time, plus free was and vacFriendly + informative staff
Not everything went to plan.
I was happy with the investigation and resolution of the issue I had with my lights
Despite raising my compliant at the inconvenience this cause my family, the garage still hasn't called or replied to my email asking about this situation.
Great service from parts department. Winter tyres and wheels supplied and loaded into boot. Friendly efficient service.
fine no problem
As noted above.
Had a bad experience with you guys unfortunately.. need to book the car in again and will have to keep booking it in til the boot is fixed
Chesterfield were excellent, they gave me a first class service after being given a poor communication from Stratestone Derby
Answer in the first panel
Because I am completely satisfied as I have said
Everyone very helpful and dealt with the problem quickly and without fuss.
completely satisfied with everything
I called in to make the servicing/MOT arrangements as I had a few questions to ask. All my queries were dealt with to complete satisfaction. Taking the vehicle in on the appointed day and collecting a temporary replacement vehicle was straighforward.
O.K. but there was a communication problem - see below
My new vehicle was in their care for 2 days before repair started. Nobody called to discuss & they were unaware it needed to be returned to me in Bristol. I was without my car for 5 days & it was returned filthy. My complaint has received no reply!
The four hour wait for my winter wheels changing
Once again down to Shannon she ensured that I received my car back in a timely manner
The staff are very friendly and even when busy always have time for each customer
All of the staff we dealt with were absolutely great. Helpful, friendly and never did we feel pressured in any way. It was simply a matter of helping and guiding us towards our final decision.
The car was lost and handover delayed by a week. Sat Nav wasn't activated for a week after getting the car
Smooth transition through the process
The handover second time around was Ok, but both the member of staff doing the handover and the sales manager did not know the car as well as I had expected.
Tom (Thomas) is an invaluable asset to BMW and someone who i will personally recommend, his understanding, knowledge, focus, drive and passion outweighs anyone i have ever known within the motor industry.
Transaction went threw smoothly without any fuss, as usual.
All members of staff were very polite, courteous and informative.
Very satisfied with the way I was treated and communicated with but I would in hindsight have liked a more comprehensive insight into just what the car does.I still can't find out if the car locks and unlocks without digging in my pocket for the fob
Well looked after great coffee