OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
173 ratings and 99 comments received in the last 90 days.
20 June 2025
Love my new car! Smooth process
12 June 2025
Raj went the extra mile to make sure we got to really experience the car without having a salesperson in tow. Made lots of time to chat. Only slight issue was it took a long time to collect. It would be great to make that bit of the process smoother.
04 June 2025
nothing was to much trouble
03 June 2025
Jack Ezard, brilliant sales advisor. Always polite, honest and professional. Warm welcome from front staff.
03 June 2025
Staff were welcoming and made the process enjoyable
30 May 2025
Nothing was hard work.
29 May 2025
As above
20 May 2025
Kieran the sales executive was very helpful from start to finish. Process was smooth, quick and Kieran done all the 'heavy lifting' of the paperwork. No messing about haggling over pennies on a deal, quick to respond & proactive in comms.
27 April 2025
Sales experience was smooth, as was the collection of the car.
29 June 2025
Natasha looked after me from start to finish and kept me updated with progress along the way. I decided to take out a service plan and Natasha helped me arrange this from start to finish.
26 June 2025
Requested investigation carried out very promptly with options quickly advised and agreed.
26 June 2025
Everything was carried out to my satisfaction including the diagnostics and completed within the timescale stated
24 June 2025
The arrangements though to the dropping of and picking up were perfect. During the process they kept me up to date and informed. My care was returned on time and in perfect condition.
24 June 2025
See above
23 June 2025
Overall pleasant and good service.
22 June 2025
No valet carries out as requested
21 June 2025
Great service
19 June 2025
BMW service from the Stratsone Team was superb. Just disappointing that the fleet management company could not sign off all of the work. No reflection on the Stratstone team though.
17 June 2025
Poor, they could have told me weeks ago that the issue was not covered by warranty but booked me in anyway. On the day they tried to charge me £180 just for a diagnosis of the issue when it was obvious what the issue was. Did unnecessary health check
24 June 2025
Everything was clear and professional and the pick up of the car and the explanation of the features by the sales person was excellent.