OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
181 ratings and 112 comments received in the last 90 days.
05 September 2025
Looked after from start to picking the car up
04 September 2025
Queries were answered super quickly and efficiently, everyone was super friendly and the whole experience was great
31 August 2025
Smooth transaction -Hayley at Chesterfield kept us well informed at all times and answered all our queries.
31 August 2025
Sales rep could not have been more helpful / friendly. Actual delivery of the car excellently staged. Totally satisfied.
24 August 2025
Very happy
20 August 2025
I didn't feel I was dealing with a sales person but with a customer adviser, who actual had my best interests at heart.
03 August 2025
Really friendly people
03 August 2025
Straight forward process.
03 August 2025
Extremely satisfied. Lewis went above and beyond to ensure I got my car in time for my holiday.
10 September 2025
No problem's straight in straight out
10 September 2025
I have confidence that they always do a great job. Admittedly they're probably a bit more than some one-off/independent garages, but I've always found the quality of work extremely good and it's been worth it for the confidence they're BMW experts.
10 September 2025
I once had a recall carried out here and broke down outside due to poor workmanship. I only went back for this service for my own convenience and I'm glad I did. This visit was total contrast and 10/10, couldn't have been better.
10 September 2025
Natasha was very helpful and responsive despite the difficulties that arose - an additional fault meaning an extension of loan car period and the loan car having a slow puncture.
10 September 2025
The staff are extremely friendly and always greet you with a smile. The service from the Technicians are second to none and very thorough explaining everything in simple terms.
08 September 2025
The issue was addressed in a timely manner
08 September 2025
I used the key drop when leaving the car but the advisor when collecting was very friendly and efficient.
07 September 2025
Car was done in the time specified no problem supplying hire car for the time my car was spent in the garage overall brilliant service. Thank you
07 September 2025
Good feedback from service
05 September 2025
Good sales, however items were missed by the service department so I had to take the car to my local bmw garage to then have Chesterfield pick up my car to take it back for issues within a week of owning the car
07 September 2025
Great communication throughout. Car was delivered on time with no issues