About Your Local BMW Retailer | Stratstone Chesterfield

0124 694 1646

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

179 ratings and 110 comments received in the last 90 days.

24 August 2025

Very happy

20 August 2025

I didn't feel I was dealing with a sales person but with a customer adviser, who actual had my best interests at heart.

03 August 2025

Extremely satisfied. Lewis went above and beyond to ensure I got my car in time for my holiday.

03 August 2025

Straight forward process.

03 August 2025

Really friendly people

01 August 2025

Nothing too much trouble and plenty of patience

01 August 2025

Very - delivered to location of choice. Only slight thing - a few things I was expecting on car weren't there on delivery - paddles. Remote keys and phone charging pad.

01 August 2025

Excellent as always

29 July 2025

This is the second time I've gone through the sales journey at stratstone chesterfield and they always make it hassle free with a polite, professional and helpful approach.

29 July 2025

This dealership is at the top of its game. It's staff are first rate. Lewis Drury deserves a special mention and is an asset to the team there. Nothing was too much trouble for him and he gently and helpfully led us through our latest purchase.

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28 July 2025

Professional service from receptionist, sales advisor and general manager. Clean sales centre with good facilities. Car of choice available to test drive straight away.

23 July 2025

A lovely experience as always

22 July 2025

I was kept up to date with everything and the purchase process was quick and smooth

17 July 2025

Kadie Horton was excellent throughout the whole process

17 July 2025

Purchase was easy, Delivery and handover was excellent thanks to Joe Barber who is a credit to the dealership I would like to offer my sincere thanks for his understanding and personally award him a score of 10/10

08 July 2025

Very satisfied as from ordering the new car until picking it up, I was kept in the loop as to how everything was progressing.

05 July 2025

Staff were keen to help me get the right car for me, with the right finance option.

04 July 2025

As above

01 July 2025

Bent over backwards to meet my needs

24 June 2025

Everything was clear and professional and the pick up of the car and the explanation of the features by the sales person was excellent.

20 June 2025

Love my new car! Smooth process

12 June 2025

Raj went the extra mile to make sure we got to really experience the car without having a salesperson in tow. Made lots of time to chat. Only slight issue was it took a long time to collect. It would be great to make that bit of the process smoother.

04 June 2025

nothing was to much trouble

03 June 2025

Staff were welcoming and made the process enjoyable

03 June 2025

Jack Ezard, brilliant sales advisor. Always polite, honest and professional. Warm welcome from front staff.

27 August 2025

Great service from start to finish, lady who greeted in service was FANTASTIC.. ??

25 August 2025

Dealt with Aimee from beginning to end; she was friendly and very helpful throughout. The whole place seemed purposeful, clean and wel organised.

20 August 2025

Everything worked according to the schedule planned.

20 August 2025

Friendly staff, provided me with a courtesy car while mine was being repaired without me having to ask for one. Advised when car was ready and kept informed

17 August 2025

Great communication

14 August 2025

£1100 still same problem

13 August 2025

Servi e took longer than anticipated due to wrong parts ordered twice.

11 August 2025

I knew there was a problem with the screen wash when I booked the car in but was told that collection and delivery was only available for minor service items. This was obviously incorrect.

10 August 2025

Good service

10 August 2025

Car breakdown but no explanation.

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08 August 2025

My car was well looked after and returned lovely and clean I was update through out the day. Was very pleased with the service.

08 August 2025

Drop my vehicle off got my work done within the day back the end of working day back on the road no time lost running perfect ??

07 August 2025

I'm disappointed in my experience, I was advised twice incorrectly on my quote. No evidence of the repairs needed on video, this is why I originally came back to bmw for the work because last time this was provided I guess only for your benefit.

07 August 2025

Everything went smoothly and quickly

06 August 2025

Pleased Every thing was done on time Car was given a fee a valet

06 August 2025

It was a safety recall and the booking was just a few days after notification, it was completed within the communicated timeframe and there was a free vehicle check and the car was cleaned.

05 August 2025

Very friendly staff. Kept me updated throughout the time the car was in there. And work on the car was completed ok. Only small gripe but not much of an issue was the car was not vacuumed out inside when told it would be. But no big deal.

04 August 2025

Only reason I didn't give 5 stars, was, I had wash and vac and the boot wasn't vacuumed - I know it is a free service, but would have been nice if the boot was vacuumed, other than that, all good.

02 August 2025

Fantastic coffee machine!

01 August 2025

Chesterfield BMW are great there.

30 July 2025

Although my work was delayed the team let me know in advance and arranged for me to have a courtesy car

30 July 2025

The service experience was great due to the staff explaining everything that had gone on with my car

30 July 2025

Please see above

30 July 2025

As above comment

30 July 2025

Satisfaction

29 July 2025

brilliant amazing unreal

29 July 2025

Everything was explained with a full breakdown of costs

28 July 2025

The visit for the recall was done and dusted within approximately half a day. Friendly faces and friendly chat.

28 July 2025

Friendly and good at keeping me updated

28 July 2025

All staff extremely helpful

27 July 2025

The whole experience was very fast and reliable and was welcomed by such lovely staff and car was done very quickly.

27 July 2025

Friendly service and nothing complicated with an oil change.

27 July 2025

I have made several phone calls before the service as I was alarmed that the service would be soon. I spoke a staff who working at service department and I explained to him the situation. He said that it could be a technical problemt.

26 July 2025

Service carried out on time and at the quoted cost.

26 July 2025

Car looked good when I collected it

25 July 2025

Dealt with Page and Paul chief technician

25 July 2025

Hhh

24 July 2025

Efficient service

23 July 2025

Effortless from start to finish, the booking, confirmation and on the day.

23 July 2025

Very satisfied cleaned and hoovered my vehicle didn't take long got the car back same day good service

21 July 2025

See above.

19 July 2025

Excellent

19 July 2025

My first time using a BMW dealership. I felt very well looked after and afforded an exceptionally professional service. I was called as promised and at intervals that were agreed to.

15 July 2025

As above. Always good service with polite and helpful staff on hand if needed.

14 July 2025

Not to impressed having to pay for a courtesy car

13 July 2025

Easy drop off. Good communication during the day and easy pickup

13 July 2025

Comfortable waiting area, easy to get a service appointment and very helpful staff

12 July 2025

Jake explained what the was and what had to be done.

12 July 2025

Quick tesponse

11 July 2025

Completely satisfied with customer service

11 July 2025

As above

09 July 2025

Friendly staff

09 July 2025

All good

09 July 2025

Friendly and kept updated along the way - Natasha was really helpful and informative

07 July 2025

Repair seemed ok and quite fast. BMW refused to bring my car back to me. I had to drive to collect my car and return the courtesy car. This was an urgent recall/defect due to BMW failures.

07 July 2025

Simple and easy to do, well looked after being regularly offered drinks whilst sat waiting etc.

04 July 2025

Great service.

01 July 2025

Clean car

01 July 2025

Almost 3 hours for MOT and wah which seems a long time, could be quicker for MOT.

01 July 2025

I felt the level of service was poor. My car was not cleaned despite being requested and I never received a video of the safety check stated on the invoice. Also I had requested a value for my car prior to my visit and this was missed too

30 June 2025

Staff where friendly so helpful and easy to deal with

30 June 2025

Service was good. Labour charges are uncomfortably high but the standard of work and care is excellent.

29 June 2025

Natasha looked after me from start to finish and kept me updated with progress along the way. I decided to take out a service plan and Natasha helped me arrange this from start to finish.

26 June 2025

Everything was carried out to my satisfaction including the diagnostics and completed within the timescale stated

26 June 2025

Requested investigation carried out very promptly with options quickly advised and agreed.

24 June 2025

See above

24 June 2025

The arrangements though to the dropping of and picking up were perfect. During the process they kept me up to date and informed. My care was returned on time and in perfect condition.

23 June 2025

Overall pleasant and good service.

22 June 2025

No valet carries out as requested

21 June 2025

Great service

19 June 2025

BMW service from the Stratsone Team was superb. Just disappointing that the fleet management company could not sign off all of the work. No reflection on the Stratstone team though.

17 June 2025

Poor, they could have told me weeks ago that the issue was not covered by warranty but booked me in anyway. On the day they tried to charge me £180 just for a diagnosis of the issue when it was obvious what the issue was. Did unnecessary health check

15 June 2025

Not satisfied

15 June 2025

The car was in for a steering wheel recall. Was found to be satisfactory and the mechanic, David Marshall, could find no faults with the car. Natasha kept me informed of progress, car cleaned as well. I rewarded staff with a pack of small cakes.

14 June 2025

I'm a fleet vehicle customer, so usual service providers seem to 'drop' the service provision to suit, not so with Stratstone Chesterfield, fantastic service

13 June 2025

Everything I ask for was completed

13 June 2025

Car was lovely and clean when got back.

11 June 2025

no issues kept informed of progress

10 June 2025

had to wait 25 minutes to be seen when I arrived at the time I was booked in

09 June 2025

All went smooth and I was kept informed at all times.

08 June 2025

Booking in - Don't like the touch screen solution. Much prefer a face to face discussion to confirm work to be done. Work Complete - Appreciated the phone call. Pickup - Actually saw a service advisor (excellent). Service Advisor - Excellent!

06 June 2025

Other than the car not having a valet as agreed on drop off. Everything else went as planned.

03 June 2025

Great service

03 June 2025

A few teething issues with Bluetooth etcwhen we bought the vehicle

02 June 2025

Good value, friendly professional advisers

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