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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Meet the team

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Marcus Hallam

Head of Business

Dan Seaton

Head of Sales

Nico Padovano

Local Business Development Manager

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

completly satisfied on the work done on sanitation and cleanliness of my car

Service

Always a pleasure having a look round and the staff are really nice

Service

Already answered that.

Service

Very happy with the service

Service

Work completed solving the reported problem within the promised timeframe

Service

Customer experience is very good!!

Service

I would have given a 5 but although I was given a courtesy car while my service was being done (which I was very grateful of) it wasn't very clean inside. In times like these cleanliness is important and it was a bit grubby on the interior.

Service

Friendly efficient service

Service

James Nelson's exceptional and personal customer service made the experience first class.

Service

My loan car was extended when the MOT system went down and the situation explained very well. The level of service is part of the reason why I am on my third BMW in a row. .

Service

Good staff

Service

From the recall being notified to the car return, I suffered no inconvince everyone involved was professional and helpful, including enterprise - Louise Secchi did a great job of exceeding my expectations

Service

Work was done the same day & no hidden charges

Service

Service department always strive to provide great customer service and accommodate customer requirements.

Service

You fulfilled my requirements

Service

The receptionist Rachel excellent - very helpful, really nice to have her resolving my BMW problems -five star service indeed

Service

Everything went so Easy

Service

The staff, in particular Connel, can't do enough to help and make every visit a pleasurable experience.

Service

As above, the problem was fixed properly and I was kept well informed

Service

Happy with it

Service

As stated above, the representatives will do all they can to get you back on the road ASAP, and are always friendly and helpful.

Service

The car wasn't ready on time but that wasn't the service desk's fault as the workshop told her 20 mins when it was an hour after the phone call to collect. But other than that staff were courteous and helpful and the work was of a high standard.

Service

Because Stratstone Chesterfield took into account our loyalty to BMW and that is rare these days and it was so appreciated! The young gentleman that dealt with the final stage of payment was very polite and respectful, he deserves a lot of praise.

Service

Nothing to fault

Service

Completely satisfied. Friendly and professional

Service

Professional service provided, the work was done quickly while I waited. Pleasant environment provided while I waited with very friendly and helpful staff. Extras added free clean and replacement battery for both keys.

Service

My annoying engine problem is sorted first time as don't have time to mess with cars

Service

Efficient and courteous servic

Service

So simple and quick. Friendly and helpful service and the team were first class.

Service

Louise secchi was very courteous in handling the case. There e confusion over whether or not the issue with the CGR valve shoukd/should not be paid for by BMW myself, she cleared that up

Service

If there is no room for criticism then I'm completely satisfied, I'm shielding and they even picked up and returned the car

Service

Very as I have traded with Stratstone Chesterfield for many years and enjoyed the professional service.

Service

All good despite the restrictions and great hire car

Service

Good communication, the car has been faultless, imaculately presented on its return.

Service

Too much upselling of new brakes and tyres to be 5star

Service

The staff was very friendly and helpful

Service

Excellent communication and customer service

Service

Problem dealt with efficiently as possible.

Service

Excellent service from all concerned

Service

easy no trouble picked up vehicle and delivered back A1

Service

Very helpful staffe and good service.

Service

My car was cleaned and returned on time

Service

Staff was friendly and treat me with respect.

Service

Just a very nice experience and very helpful staff polite professional staff

Service

As one above

Service

Very satisfied, this is how you would imagine BMW to be like, excellent no hassle service with exceptional customer service to make the whole experience easy and a pleasure, credit where credit is due as this is my best experience yet!!

Service

From beginning to end the service was excellent. The advice was slick and the communication was spot on.

Service

The level and quality of service was in keeping with the high expectations of BMW

Service

As above. Connor or Connell who I dealt with in the service team was particularly helpful and attentive.

Service

A good job done and kept me informed throughout. Cloey the service customer agent was great.

Service

Car was picked up serviced &returned on time which was brilliant in current crisis

Service

friendly, kept to times

Service

No complaints so all good.

Service

Friendly with great communication. All work done with no issues.

Service

Every thing explained

Service

Initial phone call was to book my car in for a recall inspection. The young woman I spoke to checked for the nearest available date and arranged for a loan vehicle ( necessary because of where I live).

Service

Kept up to date at all times.

Service

Treated as a person, not a number. Made to feel safe and welcome.

Service

Everything was completed as promised.

Service

Couldn't fault it

Service

Everything I asked for was addressed and also a complimentary clean too!

Service

Everything was on time and professional

Service

Happy at the speed of service, quality of communication and professionalism and care shown for the customer

Service

Stratstone Chesterfield always "put the customer first" and are obliging in every respect whether it be by personal visit or by telephone

Service

Loaned me a vehicle whilst my vehicle was being serviced

Service

Covid reduces the hand over experience but outside your control - otherwise excellent

Sales

They were very good, under the circumstances with Covid-19, we felt very safe.

Sales

trustworthy people

Sales

Very smooth process from start to finish. I was kept updated throughout via the sales specialist.

Sales

Ben Simmons was excellent throughout.

Sales

Despite the restrictions, this was hassle free.

Sales

Very good - I had my new car within 2 weeks (with Christmas in between) Ben Simmons who was dealing with me went above and beyond

Sales

The sales lady Hayley was very helpful with my wife on decided what x car would suit my wife better

Sales

In particular the Chesterfield Stratstone branch. Ben Simmons was fantastic. I always felt he was trying to get me the best deal.