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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability- £249 Advance.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Award Win.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Nick Wilson

Head of Business

Richard Hirons

Head of Sales

Jason Booth

Head of Sales

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service its self was very good, after inspection was washed and valeted This was let down by booking the car in via online. Tried to book car in via web and fast lane automated message but no follow up for the service. Reverted to telephone

Service

Nothing to complain about

Service

extremely satisfied with whole experience of dealing with BMW Stratstone, Chesterifeld.

Service

Good customer service always welcoming

Service

Friendliness and courtesy all excellent. Refer to note in above answer. My issue not resolved.

Service

Great service and staff on the service desks

Service

Ok....addressed the last issues we had following our service.

Service

The service received again was very good.

Service

BMW Service failed to contact me whilst my vehicle was in for a Brake Fluid Service. I had to telephone them at 16:50hrs that day to ask if my car was ready for collection. Furthermore on arriving to collect my car I brought this to the attention of

Service

Helpful staff in the whole - perhaps too many people involved though?

Service

Kept informed at all times- no issues.

Service

Very good dealership everyone acknowledges you and speaks even if you are not at that moment in time "their customer".

Service

Fitted me in very quickly for rear brake pad change. However car was dirty upon handover (probably had a road test after the wash)

Service

Friendly, helpful staff.

Service

Had no problems at all.

Service

Provably the best service I've received from any BMW dealership. The staff are friendly, down to earth, polite and offer a great customer experience.

Service

Booked car in for a time and date job done on day had a coffee car was ready??

Service

Car subject to recall (not advised earlier) which, if bolts were broken during check, would require parts not available that day. Deterioration in facilities - no newspapers/biscuits. General feeling of 'penny pinching' vs.BMW luxury brand image?

Service

Car was booked in for tyre check and potential replacement. Requested that Pirelli tyres were fitted (as original) - was advised that Pirelli not available and Dunlop would be fitted - found that Bridgestone had been fitted upon collection.

Service

On this occasion only.

Service

I was frustrated that I had to lose half a days work because of the last minute recall. I get the safety of the car is paramount but I had made a specific visit from Mansfield to Chesterfield to complete the service with other bits planned for PM.

Service

Friendly and efficient service from the welcome by the reception staff to the communication during the day and the car valeting before I left the premises

Service

Really good. The gentleman I dealt with (I think his name was Max) was really good. I got there and they had no knowledge of my booking but he was able to sort it out for me and ensured my car was dealt with on the day

Service

No fuss, hassle just quality.

Service

Because I was totally satisfied

Service

Nice to see smiling faces on entry. Hot chocolate great too.

Service

Perfect service

Service

Everything was done but it took a little longer than expected.The car was washed and vacuumed even the boot

Service

All my warranty details were accessed to apply

Service

jobs done satisfactorily, but promised wash not done

Service

Because they didn’t rectify the fault and had to rebook the car in again

Service

The whole process was efficient and friendly although the taxi company used let you down slightly as I had to wait 25 minutes from the time it was supposed to arrive.

Service

Booked in for a morning service for pick up at 1.00 pm.Work on the service had not started at pick up time. It was another 3 hours before it was ready. And no apology.

Service

Very happy

Service

Booked the car in for its first service and asked if someone could look at an area of paint that was flaking off, showed the reception staff the area. This was not done and I had to make a second visit, 28 mile trip and a couple of hours wasted.

Service

I was only slightly under satisfied due to 2 things. The first one being told I would receive a link to a video that did not work and seeing as this is the kind of thing I enjoy I was disappointed.

Service

The car was repaired,but the interaction with staff was stressful and unsatisfactory

Service

No problems.

Service

Good service on a Saturday

Service

Whilst overall the experience was good, my car was booked in for 08:45 but I was not advised that it could be up to 4pm before going into the workshop until I enquired 2 hours in.

Service

Vehicle serviced promptly and on time, plus free was and vacFriendly + informative staff

Service

Not everything went to plan.

Service

Despite raising my compliant at the inconvenience this cause my family, the garage still hasn't called or replied to my email asking about this situation.

Service

I was happy with the investigation and resolution of the issue I had with my lights

Service

Great service from parts department. Winter tyres and wheels supplied and loaded into boot. Friendly efficient service.

Service

fine no problem

Service

As noted above.

Service

Had a bad experience with you guys unfortunately.. need to book the car in again and will have to keep booking it in til the boot is fixed

Service

Chesterfield were excellent, they gave me a first class service after being given a poor communication from Stratestone Derby

Service

Answer in the first panel

Service

Because 6 stars were not available ! Seriously, buying a new car is often like a pantomime experience - you feel like your in a quiz trying to win it whilst spending £40k+. This time the experience was open, fair, honest, quick and professional.

Sales

The wrong spec wheels had been fitted to the vehicle at factory but not noticed until I pointed it out.

Sales

Long day

Sales

All of the staff we dealt with were absolutely great. Helpful, friendly and never did we feel pressured in any way. It was simply a matter of helping and guiding us towards our final decision.

Sales

The car was lost and handover delayed by a week. Sat Nav wasn't activated for a week after getting the car

Sales

Smooth transition through the process

Sales

The handover second time around was Ok, but both the member of staff doing the handover and the sales manager did not know the car as well as I had expected.

Sales

Tom (Thomas) is an invaluable asset to BMW and someone who i will personally recommend, his understanding, knowledge, focus, drive and passion outweighs anyone i have ever known within the motor industry.