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Greeted with a smile, kept informed, and professional from start to finish
Very professional service.
The staff and especially Rachel and Matt Smith have been superb. The 3 Series courtesy car provided while my 1 Series was in the workshop was a nice and very welcome gesture.
Work done on time, very professional
Very friendly people
We are shielding and Stratstone were happy to collect and return the car.
Helpful staff, car clean when I collected it and running very well
The job was done within the allocated time and the car also had a free health check.
Collected,serviced and returned to me without any fuss.
I can't fault the help from Rachel she looked after me really well nothing was too much trouble
Good comunication great service
Again the service was great, BMW have been nothing but brilliant for me since my last purchase
Very good, ticked all the boxes, serviced my 3 series and kept me up to date with what was going on while I waited.
Really easy, took good care of me
They are outstanding. Paul Chappell is really good. He has taken my software issues and really tried hard to work with them. Thank goodness for Paul.
No problems at all
The car was ready in time and was a stress free experience
Difficult times but the staff member was so accommodating
Pleasant dealership, clean and tidy, lovely experience
Alex and Melissa were amazing from start to finish of the process
They let me know what was going on with sufficient updates along the way as to what was happening couldn't fault it
Felt very comfortable and confident leaving the showroom
Because Alex Bebe kept us updated regularly and gave us a good overall deal
everything went well
I was a little unsure if an automatic would be for me. Ben patiently spent time with me to explain everything about the vehicle, including the gearbox, and how to get the best from it. After taking a test drive the decision was easy.
The entire process from ordering on the phone through to collection was both enjoyable and professional
The whole buying experience was a pleasure
Everything went brilliantly from start to finish.
Ben the person that dealt with us was absolutely fantastic very good with his communication and the way he's explained things. He was at least half of the reason we bought the car he was very adaptable and understanding with our needs.
From the first approach, to taking delivery and driving away it was an excellent service and a great experience.
The whole experience was outstanding. A fantastic team
Again an outstanding and an amazing touches throughout and how our new car was presented to us on collection. Having dealt with Ben throughout our experience, we truly believe that if it was not for him we may have searched wider
Everything was explained clearly. I got a fantastic deal that was stress free.
after ordering the car there where delays because of covid 19 but we where always kept informed about what was happening
The deal I got was fantastic, Hayley was friendly and approachable and easy to talk too.
The staff were welcoming and the facilities clean / safe under the current climate
Great experience revealing my car. Dean went through all the car and told be how everything worked he was great.
I love my car, I got exactly what I wanted, nothing was too much trouble.
I think Ben understood how much this purchase actually meant to me and he pulled out everything to ensure that the experience was superb, i really can't fault what he has done for me in making this dream purchase a reality.
Great staff. Helpful, enthusiastic, knowledgable.
Nothing was ever too much trouble. You always felt important. Alex was very attentive and went above and beyond. She accepted our indecision's with no sign of being irritated or frustration and was very patient and helpful.
Mel Wain and Alex Beeby were fantastic, they were helpful, friendly, informative and made buying a BMW a pleasure.