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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Meet the team

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Nick Wilson

Head of Business

Richard Hirons

Head of Sales

Jason Booth

Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked the car in for its first service and asked if someone could look at an area of paint that was flaking off, showed the reception staff the area. This was not done and I had to make a second visit, 28 mile trip and a couple of hours wasted.

Service

I was only slightly under satisfied due to 2 things. The first one being told I would receive a link to a video that did not work and seeing as this is the kind of thing I enjoy I was disappointed.

Service

The car was repaired,but the interaction with staff was stressful and unsatisfactory

Service

Good service on a Saturday

Service

Whilst overall the experience was good, my car was booked in for 08:45 but I was not advised that it could be up to 4pm before going into the workshop until I enquired 2 hours in.

Service

No problems.

Service

Vehicle serviced promptly and on time, plus free was and vacFriendly + informative staff

Service

Not everything went to plan.

Service

I was happy with the investigation and resolution of the issue I had with my lights

Service

Despite raising my compliant at the inconvenience this cause my family, the garage still hasn't called or replied to my email asking about this situation.

Service

Great service from parts department. Winter tyres and wheels supplied and loaded into boot. Friendly efficient service.

Service

fine no problem

Service

As noted above.

Service

Had a bad experience with you guys unfortunately.. need to book the car in again and will have to keep booking it in til the boot is fixed

Service

Chesterfield were excellent, they gave me a first class service after being given a poor communication from Stratestone Derby

Service

Answer in the first panel

Service

Because I am completely satisfied as I have said

Service

Everyone very helpful and dealt with the problem quickly and without fuss.

Service

I called in to make the servicing/MOT arrangements as I had a few questions to ask. All my queries were dealt with to complete satisfaction. Taking the vehicle in on the appointed day and collecting a temporary replacement vehicle was straighforward.

Service

completely satisfied with everything

Service

Great service

Service

O.K. but there was a communication problem - see below

Service

My new vehicle was in their care for 2 days before repair started. Nobody called to discuss & they were unaware it needed to be returned to me in Bristol. I was without my car for 5 days & it was returned filthy. My complaint has received no reply!

Service

The four hour wait for my winter wheels changing

Service

Once again down to Shannon she ensured that I received my car back in a timely manner

Service

The staff are very friendly and even when busy always have time for each customer

Service

The service history on my car Idrive was not updated.The promised wash and vacuum of my car was not carried out.This has left me with a lack of confidence in your ability to carry out services to my expected high level.

Service

the service is to expensive. I left the car at 9 15am and it was ready at 11 15am I was sent text after being told it would be 1pm for a pensioner far to dear 2hrs for a service

Service

Personal service and kindness

Service

Polite efficient staff. Treated same as othershaving costly maintenance work undertaken.

Service

Excellent service

Service

Only 1 problem. Didn't update the sat nav

Service

Staff are always very pleasant

Service

The dealership replaced the parts when they arrived they informed me of progress the work was completed before estimated time and the car was cleaned inside and out to a high standard

Service

On arrival I waited a long time to be served only to be told the booked courtesy car was not available. I had to ring the dealer to find out when my car was ready. I had to remind them to send a taxi because I didn't have a courtesy car.

Service

It was a brake fluid change and a clean. What could possibly go wrong.

Service

No problems and a smooth easy service.

Service

Love the car - but have lost all confidence in your servicing capabilities

Service

I didn’t get the call backs that were promised to update me on the progress after I rang.

Service

Communication = awful Did not return car to me so stranded and had to get a taxi home made me late 7pm2nd time this has happened when car returned late or not at allSpoke directly to dealer principal who hopefully will sort this shambles of a team

Service

You left me nor reasons to complain about the dealings I had with you.

Service

People don't ring you back, lack of continuity when speaking to people, not fixing the obvious issue with my car (body work hanging off visible in dark), don't seem interested in phoning you back... But the car is great

Service

I booked in through calling direct and asking not to be put through to the call centre which is a terrible experience. I asked for my car to be ready for 3.00 pm, I had no call to say it was ready so I turned up at 3:30 and had to wait nearly an hour

Service

Smooth transition through the process

Sales

The handover second time around was Ok, but both the member of staff doing the handover and the sales manager did not know the car as well as I had expected.

Sales

Tom (Thomas) is an invaluable asset to BMW and someone who i will personally recommend, his understanding, knowledge, focus, drive and passion outweighs anyone i have ever known within the motor industry.

Sales

Transaction went threw smoothly without any fuss, as usual.

Sales

All members of staff were very polite, courteous and informative.

Sales

Very satisfied with the way I was treated and communicated with but I would in hindsight have liked a more comprehensive insight into just what the car does.I still can't find out if the car locks and unlocks without digging in my pocket for the fob

Sales

Well looked after great coffee

Sales

Everything fine

Sales

If I'd have known BMW could not support with the transfer of my personal number plate I would not have orderd my car. There failure to contact me to discuss or rectify the issue was extremly stressful.

Sales

Was a great experience overall but started poorly with one particular individual in dealership . Not what I excpected from a premium branded car in a renowned franchise

Sales

The sales experience with Richard Melissa and Bethany was first class