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ABOUT STRATSTONE CHESTERFIELD.

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Marcus Hallam

Head of Business

Jason Booth

Retail Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courteous professional staff, and a great service from all concerned

Service

See above

Service

They completed all I asked them to do.

Service

Carried out the work as required plus they sorted out a further issue.

Service

Health check failed to notice adblue was empty, I had to top up 10l less than a day after the service. Under tray access panel to sump drain bolt was not fixed back into place and left hanging.

Service

My car was at the garage approx 8 hours and the brake fluid was checked and was found to be ok ,I was informed that an auxiliary part was needed at a cost of 370 pounds plus labour and the cost of flushing out the windscreen washers would be 120 pds

Service
Dear Mr Stimson, your booking was originally for a brake fluid change but after key reading your vehicle, I was actually the vehicle check service that was showing due instead of the brake fluid Service. I apologise if their was confusion in this matter. The Aux belt was found to be deteriorating which required replacement and the quoted price is accurate for replacement. If you wish to discuss this then please give me a call, kind regards James Nelson 01246 208681

Simon in the parts team was very helpful & friendly

Service

Again,before EGR-completely satisfied After,I have found that EGR has missing bolts - completely dissatisfied Now,despite the car hasn't been fixed last time,I get good response from James - Fairly satisfied

Service

Service advisor Max was really helpful a d kept me informed. The only downside was that vehicle was ot washed.

Service

Competitive price for BMW

Service

Generally ok but disappointed promised map update not available.

Service

Only after considerable conversation with service staff was I able to get the urgent repairs bought forward to a reasonable date. Additional, although they offered 'a complimentary valet' this was done to a very poor standard.

Service

The reason I gave 5 stars was due to my experience when I brought my car in for work that was required on it I dealt with a lady called Shannon Ince who was very helpful in sorting every thing out for me nothing was to much trouble for her thankyou

Service

The service wasn't very good.

Service

On time, friendly

Service

Paperwork ready on arrival and upon completion. Friendly staff and plenty of tea and coffee freely available whilst we waited.

Service

I think they should have warned me that the parts may not be available and in that case I would have asked for a courtesy car rather than a home collection/delivery.

Service

car was not valeted and washed, tyre pressure not adjusted

Service

It was okay. Just okay.

Service

No appointments available we 19th Aug 19 for a leaking tyre valve

Service

Complimentary wash was terrible. Taken by service advisor to have re washed, still didn't notice that service light had not been turned off. Then turned off. Hour and half wasted of what should have been a 5 minute pick up. Disappointed.

Service

The girl who did the handover after my car had been MOT'd and had a brake fluid change clearly had no knowledge of anything mechanical - if she had received training,it certainly wasn't evident.

Service

The jobs was done on schedule and the complimentary car clean is a good idea,

Service

All went as agreed

Service

Staff not showing any concern by firstly reading the collection sheet to find out has the vehicle been brought in for (A) Repairing or (B) Servicing or (C) Both?

Service

Staff friendly and competent, as always.

Service

Appreciate the pick-up and drop off service and all the staff I have spoken to have been excellent. However, not a 5 star as car was dropped off with damage to the rear door. This is in the process of being resolved.

Service

unhelpful, no communication, never returned phone calls, could not give accurate information of what the problems where, parts where ordered but did not confirm when, could not confirm when parts would arrive. frankly it was unbelievable.

Service

No comment

Service

Service light back on within 1 week!

Service

They were helpful, efficient and handled my service without any problems. The showroom was clean and tidy and very pleasant to look around while waiting for my car to be serviced.

Service

I cannot recommend them highly enough, they were absolutely outstanding! 2 other family members have now bought from Stratstone as a result of their excellent customer experience.

Service

Excellent service

Service

No problems, good service

Service

Free pre end of warranty check and wash/valet

Service

They ordered me a tyre and arranged to have it fitted for me at short notice

Service

My problem was diagnosed and solved very quickly.

Service

Very expensive

Service

Although the fault I reported was not evident at the check, I was informed that there was nothing broken in the immediate area of the fault and that the car was safe to drive.

Service

Good reception on arrival with a courtesy car ready for me

Service

There was a day's delay in obtaining parts for the repair.

Service

Service indicator was not reset - 2nd time this has occured. Alloy wheels were left in worse than when they came in - looks as if the lacquer had been removed in places. Supposed to provide a quote for alloy wheel refurbishment - still waiting.

Service

Always a good service

Service

No problems

Service

excellent service picked up vehicle and returned same day first class

Service

Although service completed in the day, I was not given a call (as requested and agreed) when car ready for collection. This resulted in a dash to collect before closing time & total lack of feedback about service/healthcheck

Service

Not sure if tyre pressure is part of vehicle health check but one of tyres was over-inflated

Service

Additional work to car was called for , emergency recall , we had our One year grandson with us who was now getting ready for feed . The lovely young man on service desk arranged a curtesy car for to take home the child . And called it was done

Service

No problems with booking the service and all carried out without fuss.

Service

As a low mileage car only having 2000 miles since last service being told suspension was worn ?? Also after overfilling the engine with oil by them on the last service to be charged a high amount it doesn't take a genius to figure out

Service

It would have been 5 stars but I had to return to the garage because they hadn't stamped or signed the cars service booklet.

Service

I do not believe that I have been treated or charged either fairly or appropriately. Communication around this issue was unacceptable.

Service

The car has the the jobs highlighted completely finished and the check system works well

Service

The guys in the workshop always do a great job however was told car was ready to collect and when arrived it was not

Service

The service was great nice helpful staff

Service

Excellent service desk service !

Service

Kept me informed through out.

Service

See above. I tried to get in touch with Nick Wilson as the sign outside the dealership suggests only to be told he'd left and that there was no-one else I could complain to. I worked for 30 years in customer service and yours is currently very poor.

Service

Have had my 17 year old pride and joy in twice with recalls. Both times I was treated extremely well, the second time even lending me a loan car so I could still get around! Honestly, the best customer service I've ever witnessed.

Service

Because of the Service staff who went out their way to accommodate my needs and service was done and reported on back to me.

Service

Polite staff who seek to please and satisfy customers.

Service

First class response and availability of X4 Test Drive

Sales

Overall a great experience

Sales

Completely looked after my needs.

Sales

Staff engaged and tried to create a smooth and pleasant experience.

Sales

Overall experience was really good and met with a smile when my daughter and myself picked the car up. Nice touch with the sweets for the kids.

Sales

There was an issue with the battery so i had to return to have it sorted. It was replaced quickly and efficiently.

Sales

slight hiccups regarding the disposal of our existing vehicle.

Sales

The sales team great and very helpful

Sales

Easy to sort transaction

Sales

The experience was good but I was given the wrong car registration so had to alter the insurance at the showroom before taking the car. Further, when I got home realised that the registration given to me didn't match the car so had to sort out again

Sales

Pleasure dealing with Alex Beebe throughout the process

Sales

Melissa and Bethany were outstanding! Melissa found my perfect car and came up with a brilliant deal. Bethany dealt with the hand over expertly, despite my awkward requests. Both Melissa and Bethany are real assets to Stratstone BMW. Well done!

Sales

I used Stratstone in Chesterfield. The sales staff were very helpful in navigating the options and keeping me informed on delivery schedules. The car was delivered ahead of plan. We worked as a team to ensure a smooth delivery and part exchange.

Sales

Sales staff and handover team were great

Sales

Good service and product knowledge throughout the purchase.

Sales

Loss in satisfaction due to disappointing after sales service.

Sales

I am happy my car was ordered as i requested, dates were as they were told to me, the hand over was made a special day in terms of presentation. A staff member called Beth even popped in on her day off to ensure I was ok. I appreciate the effort.

Sales

Once again the staff are friendly and no question goes un answered