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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Meet the team

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Marcus Hallam

Head of Business

Jason Booth

Retail Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

A good, easy experience. Lose points for not being offered a courtesy car while my own was serviced. I have previously been offered this without asking, but was not even asked this time. On questioning it I was told there were no cars available.

Service

Car went for recall. Part replaced free of charge. Car washed and valeted on collection

Service

No complaints. Excellent service and attention

Service

They were happy to explain exactly what the service included and the car was also given a health check for additional peace of mind.

Service

Polite efficient service

Service

Was told a couple of different issues by the service team that contradicted each other and resulted in a higher bill than expected. Initial problem unresolved.

Service

Cause I offered to trade my car in to buy something in the value of £40,000.00 but they wer not interested in my car as trade in.

Service

The service wasn't completed by the time specified despite it being made clear that the car was needed for collecting children from school.

Service
Dear Mrs Gollins, I do apologise that the work was not completed at the specific time required. Your feedback is appreciated and helps us improve on future bookings. If you have any other queries, please contact me on 01246208681. Kind regards James Nelson Service Leader

Told that the car was needed all day. We asked could we have itback asap. Called to collect and complementary vallet had been done resulting in white marks on all seats. Had to wait whilst this was rectified and drove home sitting on a plastic bag!!!

Service

experience was wot i required

Service

Service is good but waiting time is terrible . I can see my car in parking outside because it's done but I waited another 30 to 45 min before somebody finally told me the car is ready.

Service

Staff polite and attentive Very difficult to make contact with Stratstone Chesterfield. My car gained a scratch/scuff on the front drivers panel and the steering wheel had a goo that i had to scrubb off

Service

The receptionist was effecient but did not engage. The team of receptionists I previously had dealt with two years ago when I bought the current car were no longer in evidence. Something had changed

Service

Excellent service contact who kept me informed of everything

Service

All ways good to get a lift home and back whilst the service was being carried out. Some staff have a better way of presenting themselves to customers than other's and appear more interested in making sure customers have a good experience.

Service

Great job by the dealer as normal. However one comment in order to get the correct previously paid price for the service you have to negotiate. The service price quoted was 670 then we dance and it's 550 why not just set the price fairly to start

Service

As always service reception was excellent. Shannon always treats her customers well and this occasion was no exception. My car was dealt with efficiently and promptly as it usually is and all work carried out was excellent. What's not to like!!

Service

Going home from service bonnet wasn't shut properly

Service

As above.

Service

Work completed to a timely and good standard. Comfortable communication with the Service Advisor.

Service

I had to pay for a service I had already paid for once with the service package

Service

All well

Service

Service itself OK - just the high price. Does a sump full of oil really cost over £80?

Service

No problems, all went well and on time

Service

never had a problem

Service

They came and collected car and brought it back , and it had been cleaned.

Service

Very polite and helpful staff from booking the appointment helping with transport and the grubby car was returned in pristine condition

Service

Courteous professional staff, and a great service from all concerned

Service

See above

Service

They completed all I asked them to do.

Service

Carried out the work as required plus they sorted out a further issue.

Service

Health check failed to notice adblue was empty, I had to top up 10l less than a day after the service. Under tray access panel to sump drain bolt was not fixed back into place and left hanging.

Service

My car was at the garage approx 8 hours and the brake fluid was checked and was found to be ok ,I was informed that an auxiliary part was needed at a cost of 370 pounds plus labour and the cost of flushing out the windscreen washers would be 120 pds

Service
Dear Mr Stimson, your booking was originally for a brake fluid change but after key reading your vehicle, I was actually the vehicle check service that was showing due instead of the brake fluid Service. I apologise if their was confusion in this matter. The Aux belt was found to be deteriorating which required replacement and the quoted price is accurate for replacement. If you wish to discuss this then please give me a call, kind regards James Nelson 01246 208681

Simon in the parts team was very helpful & friendly

Service

Service advisor Max was really helpful a d kept me informed. The only downside was that vehicle was ot washed.

Service

Again,before EGR-completely satisfied After,I have found that EGR has missing bolts - completely dissatisfied Now,despite the car hasn't been fixed last time,I get good response from James - Fairly satisfied

Service

Competitive price for BMW

Service

Generally ok but disappointed promised map update not available.

Service

Only after considerable conversation with service staff was I able to get the urgent repairs bought forward to a reasonable date. Additional, although they offered 'a complimentary valet' this was done to a very poor standard.

Service

The reason I gave 5 stars was due to my experience when I brought my car in for work that was required on it I dealt with a lady called Shannon Ince who was very helpful in sorting every thing out for me nothing was to much trouble for her thankyou

Service

The service wasn't very good.

Service

On time, friendly

Service

Paperwork ready on arrival and upon completion. Friendly staff and plenty of tea and coffee freely available whilst we waited.

Service

I think they should have warned me that the parts may not be available and in that case I would have asked for a courtesy car rather than a home collection/delivery.

Service

The staff knew what they were talking about and so helpful nothing was too much trouble for them

Sales

Great communication , Dean was very helpful and kept me fully informed. Pleasure to deal with

Sales

I drove 3. hrs to pick up my car which arranged on a Sunday. I was told the finance wasn't in place so I couldn't take my new car. I was given a courtesy car to drive home as i had to leave my Part ex.There was also confusion over the balance payment

Sales

I ordered model deletion car came with model identification which when removed the car was scratched. Car had to go to body shop to be rectified

Sales

All very professional

Sales

The staff are friendly and well informed

Sales

Reasons already noted above.

Sales

First class response and availability of X4 Test Drive

Sales

Overall a great experience

Sales

Completely looked after my needs.

Sales

Staff engaged and tried to create a smooth and pleasant experience.

Sales

Could not fault anyone or anything

Sales

Overall experience was really good and met with a smile when my daughter and myself picked the car up. Nice touch with the sweets for the kids.

Sales

Nothing was too much trouble

Sales

There was an issue with the battery so i had to return to have it sorted. It was replaced quickly and efficiently.

Sales

slight hiccups regarding the disposal of our existing vehicle.

Sales

The sales team great and very helpful

Sales

Easy to sort transaction

Sales

The experience was good but I was given the wrong car registration so had to alter the insurance at the showroom before taking the car. Further, when I got home realised that the registration given to me didn't match the car so had to sort out again

Sales

Pleasure dealing with Alex Beebe throughout the process