OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
180 ratings and 110 comments received in the last 90 days.
12 April 2024
My car is lovely
09 April 2024
Once again couldn't fault any part of the process from looking at a vehicle to the end and change over even the lady cleaner was very courtesy hat's off to STRATSTONE brilliant Company
04 April 2024
10/10 we expected to have to wait for our new car as we had said we would prefer an automatic, but Matthew pulled out all the stops so we didn't have to wait.
03 April 2024
Seamless and personable experience with Rachael from start to finish.
03 April 2024
Agrippo brought me numerous cars to look at,then he came with me in the Cabriolet.i was a manual driver,until he assured me I would like automatic better,he was so right
03 April 2024
At every step I was kept informed of the progress. Extremely personal & professional service. Great job.
03 April 2024
There were no issues that were too big for the team.
01 April 2024
When I originally went to BMW Chesterfield in January they told me delivery would be June onwards based on current leadtimes. After discussions they were able to use an existing build slot within their group to achieve March.
29 March 2024
I was looked after perfectly.
25 April 2024
Staff are friendly and helpful, issue was rectified
25 April 2024
From first contact to dropping off the courtesy car I was kept informed all of the time and treated as a valued customer.
25 April 2024
its easy, quick and everybody is friendly
25 April 2024
Steve the service manager was excellent in sorting an issue out and would highly recommend taking your bmw there for service work
24 April 2024
Very pleasant staff and helpful staff
24 April 2024
My recall was completed.
22 April 2024
Perfect
21 April 2024
All went smoothly from booking the car in, use of a loan car etc all completed in a timely manner and overseen very professionally by Zoe.
21 April 2024
Punctured, irreparably damaged tyre replaced within 48 hours.
19 April 2024
The garage damaged the drivers seat and refuse to take any responsibility so I'm now out of pocket and need to fix the damage myself. Very disappointed and will not use this garage ever again having been a regular customer
18 April 2024
Always a nice place to be and made very welcome.