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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW 118i Sport £299 / £999 Deposit.

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Your New 18 Plate.

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Delivery Mileage/Ex-Demonstrator.

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Test drive the new BMW X2.

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We Want Your BMW.

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Women in Automotive.

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BMW M Performance Accessories.

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0% Aftersales Finance.

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Job Vacancies.

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A Fleet of Benefits.

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£2000 Scrappage Allowance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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New Head of Business.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Stuart Hill

Head of Business

Rhian Beisty

Customer Service Leader

Craig Allen

New Car Sales Leader

Robert Mason

Business Development Manager

James Nelson

Service Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Servicing and MOT completed to manufacturers standards, andto timescale and budget.

Service

Oil and filter changed. Received video evidence of vehicle check

Service

have complained by email re item and labour pricing and on the phone and have heard nothing back

Service

Queuing system for a dealership service desk a joke at busy times. Told to sit in the coffee area and advisors ignored us preferring to serve those that pushed in. Also service advisor left message on wrong number despite giving her a new one to call

Service

Car was said to be cleaned which it wasn't also advised on replacing condenser, turns out nothing wrong

Service

The staff at Chesterfield are very friendly and helpful. The call centre takes that personal service away.

Service

The service reception and associate services were excellent.My BMW X3 Dash board indicator reporting low tyre pressures specifically relating to the rear near side tyre, could not be traced.The problem returned 3 days after the BMW inspection

Service

Quick efficient service

Service

On return: service light still showing, oil warning light intermittently came on and Valet was mediocre .

Service

All staff were very courteous

Service

Reception sent me to the service area and everything done on-time and ok

Service

Stratstone Chesterfield have tried very hard to fix the problem and have been very supportive. They are working within the rules and regulations of BMW the manufacturer and have been unable to fully solve my problem.

Service

As above, very easy to book and deal with nothing was a problem

Service

Quoted price indicating it was discounted, on arrival I commented it was considered too high and therefore further reduced to satisfactory level. Initial quote should have been lowest price possible as a loyal customer for almost twenty years.

Service

rang dealer with query, they told me they would call me back, they never returned my call. poor video report, poor visual quality and the report was rushed. oil level not checked. unclear explanations of the work the vehicle requires. poor staff.

Service

My car was recalled, appointment made. It was then fixed and returned within that appointment day.

Service

Car came back on time cleaned inside and out.

Service

From Booking to collection I felt the team had it all under control

Service

I called in for a price and as it was a major service and it was expensive.. i shopped around and the new BMW dealership in Sheffield was less expensive - but my local dealer matched the price. The overall experience was excellent.

Service

Couldn’t fault the service I received

Service

Everything as planned.

Service

it would have been nice to have a choice of courtesey car. I always have driven an automatic and was given a manual it would have been nice to have the option to choose a automatic

Service

As above

Service

The service was very good and the staff helpful

Service

Within 2 days the cars systems told me it was low in washer fluid. Why didn’t it get picked up at the review?

Service

Upto the developing the second fault, was very satisfied with the initial service.

Service

All the jobs I gave them to do on top of the brake fluid change were all completed on the same day- result

Service

asked for the car to be valated but it was done really bad but service was great.

Service

I was satisfied as I gave specific detail of the car I was looking forward , from the colour I required up to the type of wheels I was looking for , and this car was found within their company and brought over to Chesterfield for me to be test drive.

Service

Please see above. No reason to award otherwise

Service

Not easy to book vehicles in when you want to however once booked in OK Amy was extremely helpful and friendly

Service

Staff friendly, helpful and knowledgeable

Service

Ready on time all cleaned

Service

The coolant problem was dealt with very well.

Service

Great car-Great company -Great service and not to forget Great people

Service

As stated above, more communication.

Service
Thank you for your feedback. As a result, we have put some new internal systems in place to improve our communication with customers. We hope you will notice the improvements during your next experience with us. We are pleased to hear the Technician was helpful.

Always completely satisfied

Service

Always a friendly/knowledgeable welcome at Stratstone Chesterfield.

Service

main agent delivering performance to match car

Service

Generally satisfied, however it would be appreciated if a call back from Stratstone was timely.

Service

the service was quick and the taxi transfers to Chesterfield were very good

Service

The staff know how to treat customers with respect.

Service

Very easy and friendly

Service

Moving is two much trouble

Service

Most of the personnel I dealt with were ok however having worked in the public sector all my life I did find my telephone conversations with some of the staff left a little to be desired. Customer service / communication skills could be improved.

Service

Everything carried out in less time than indicated with the car washed as well

Service

The guys in the parts department, both James and Alex were very helpful and helped me with the purchase and fitting of my Winter Wheels. Great Customer Service!

Service

Kept upto date with repair progress

Service

They were ready for me, knew what the potential issue with the car was, how much it would cost, and when I proposed to collect the car (next day). They also called later that day to say it was ready for collection the next morning. No drama, no fuss

Service

Satisfied but thought expensive

Service

Everything was dealt with professionally, courteously and efficiently

Service

Everything is covered and dealt with smoothly.

Service

Did not put a foot wrong happy to help with anything

Service

Work completed as promised and on time.

Service

Very helpful from seeing me at the door to waving bye after the work was completed

Service

First class

Service

Very profesional and friendly

Service

As above, excellent experience

Service

Staff and service were excellent.

Service

The way you are looked after.

Service

I could not get through to your service booking staff. I was promised a call back which did not happen. I then booked online (which normally takes longer than a phone call). The next day I got two emails; one saying 8.00 appointment the other 9.00.

Service

EFFICIENT

Service

Changed my tyres while I waited

Service

Excellent response when service staff realised my service was not actually due. Health check including valet clean offered instead within my service plan.

Service

Service was carried out satisfactorily and valeting excellent. Some confusion about availability of courtesy car and length of time car required, including dealing with child seat fix recall.

Service

Very good hand over with explanation of the new features of the car.

Sales

Painless from start to finish and a great car

Sales

I would like to compliment the whole sales team. I did not feel under pressure and after agreeing a part exchange price the whole experience was seamless straight forward unexpected quick and completely satisfying. The process taking less than a week

Sales

Great customer focused process

Sales

I will 100% come back because of the service given by the team (especially dan). Also my wife will want a new car in the summer and i will be bringing her to bmw now

Sales

Cause Sam my sales person was amazing.

Sales

Everything was perfect

Sales

The salesman did his best to understand my requirements. Once he was aware of this he showed me thevarious options and when I decided on the model I required he was able to locate an available one at another dealership.

Sales

Samantha Lategan did a first class job.She dealt with everything very professionally nothing was too much trouble.

Sales

Mark Stockman was very helpful and did his best to get everything through as fast as possible