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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW O% APR Offers

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Delivery Mileage BMW

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BMW Test Drive Event

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BMW X1 1.9% APR Offer

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A Fleet of Benefits.

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BMW Motability

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£2000 Scrappage Allowance.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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The BMW Lower Emissions Allowance.

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We want your BMW.

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Careers.

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BMW 118d Sport Limited Offer.

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One Car. One Fixed Monthly Service Cost.

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New Head of Business.

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BMW i Electric Experience 19 – 21 May.

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Delivery Mileage BMW.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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BMW Individual Colours

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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CP Teens Ball.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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BMW 2 Series Gran Tourer Competition.

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BMW i3 – Your invitation.

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BMW GB Classic Car Relay

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BMW Convertible Open Event

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Summer in your new BMW?

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The new 16 Plate

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Technology Experience

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Stuart Hill

Head of Business

Rhian Beisty

Customer Service Leader

Ben Poleykett

New Car Sales Leader

Craig Allen

Used Car Sales Leader

Robert Mason

Business Development Manager

Stephen Stone

Service Leader

James Nelson

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Initial service poor - but situation rectified with acknowledgment of issue and proposed solution

Service
Thank you for giving us the opportunity to rectify the issue with you. We trust that we have now restored your faith in BMW Stratstone Chesterfield.

Superb service from Hannah throughout the purchase of our latest addition from Stratstone.

Service

easy to book, and pleasing time at collection despite the coffee machine being out of order.

Service

MOT only

Service
Thank you for bringing your car to us here at BMW Stratstone Chesterfield for it' MOT.

Value for money

Service

Due to above. Also, when the car was returned AdBlue was ready to be refilled, this obviously hadn't been checked on the service

Service
Thank you for taking the time to speak with us regarding your recent experience, we appreciated the opportunity to resolve this for you.

I can only say that all aspects of my dealings at strastone have been excellent

Service

Professional, trustworthy and friendly.

Service

Polite and prompt service

Service

Everything went smoothly & i have had no problems with the car

Service

It has been so difficult contacting your service advisor.

Service
We apologise for the difficulties you experienced in getting through to an advisor initially. I am aware that one of our team has personally taken on your case and resolved with the relevant third party. We trust that we have, in turn, restored your faith in BMW Stratstone Chesterfield.

completely satisfied as always first class service

Service

excellent attention to detail and customer satisfaction

Service

Prompt attentive service with good communication.

Service

Completed with no issues - put engine spark plug cover in place properly after previous service at derby didn't replace correctly

Service

Polite and efficient service.

Service

This dealership has always provided me with excellent customer service. It is one of the reasons why I have stayed with the BMW brand.

Service

Car serviced while I waited, pleasant environment with nice coffee.

Service

friendly and welcomingcomfortable to wait for work to be completedgreat coffeerubbish wifi

Service

Amy kept me informed throughout including finding a fault which myself had asked them to investigate - all fixed

Service

Good service

Service

Excellent service car collected on time by a very polite and pleasant driver and delivered back service completed washed and valeted

Service

Excellent collection and delivery of my car from my home.

Service

Friendly non patronising help.

Service

Didn't get an automatic vehicle after requested

Service

From the first telephone call to completion, made me feel welcome and did everything they said they would do, a very pleasant experience. Thank you STRATSTONE

Service

Last service ended up booked further off than expected. Apart from that it was fine.

Service
Thank you for your feedback. We can assure you that we endeavour to get our customers booked in as soon as possible. We are pleased that you were happy with the service team during your visit.

Great staff, friendly helpful and technically proficient.

Service

as above

Service

You did what you said you would do - and my car was washed and vac'd as well

Service

Because of the damage caused to the wheels and not notifying me of this (presenting the car to me as if it was completely ok) I am not happy with this element of the work. All other work undertaken was very good (as usual with this Centre)

Service
We apologise for not meeting our usual high standards on this occasion. Thank you for allowing us to rectify this matter for you in a timely manner and we would also like to apologise for the extra inconvenience caused. We trust that we have restored your faith in BMW Stratstone Chesterfield.

Four instead of five i wasn't given a persons name to see

Service

As above

Service

Friendly staff.

Service

The main individual who has helped to give this score is Matt in the Service department. He is always very helpful, freindly and listens to my questions concerns. He also assisted when sorting a car to try for the day. Excellent service.

Service

the service took longer than I was advised. was told car as not finished when I had seen it driven from thee workshop to the carpark

Service
Thank you for your feedback and apologies for not meeting your expectations and our usual high standards.

Was very professional service. dropping my car off late friday. The courtesy car was good. so I could still get to work Saturday morning.

Service
Thank you for your feedback and lovely comments.

Work done to satisfaction.

Service

Can't fault anything - great friendly staff

Service

Same as above

Service

I was kept updated throughout the mot and the car came back nice and clean

Service

same as above, the only gripe I have is when you ring BMW no one picks up the phone, So I jumped in the car and drove to BMW Chesterfield from my house because its quicker than the phone. No picks up the phones I see this in the showroom.

Service

As above

Service

See previous answer.

Service

everyone at Stratstone are both friendly and professional

Service

As per last survey, I felt the rep wasn't acting in my interest. I am yet to hear any feedback.

Service
Thank you for your feedback. We always strive to act in the best interests of our customers. I can also confirm that as a company we have listened to customer feedback and improved our tyre offers in general.

They completed the work in the time stated

Service

Since I purchased the car back in May 2017, there has been a rattling noise from the boot area. I have taken the car in twice and it's still not resolved.

Service
Thank you for your feedback. We appreciate your comments, we have shared and investigated them with the team. Please get in touch if there is anything further we can assist you with.

When my vehicle was eventually in for a service every consideration was provided to me. Again Neal Hinds was very helpful.

Service

Inconsistency regarding the mot/service between telephone & face to face

Service

Prompt service, much improved. No waiting around.

Service

Started vehicle on time and were speedy at getting the car finished.

Service

I was phoned to ask me to book an MOT and was told that it needed doing that month - August - and I agreed and had it done. I subsequently find out that it didn't need doing until September so I have lost a month's worth of MOT cover.

Service
Thank you for taking the time to bring this matter to our attention and for giving us the opportunity to rectify this for you. I trust that we have now restored your faith in BMW Stratstone Chesterfield.

Upfront customer service qualities.

Service

the service was part of a service pack arrangement.

Service
Thank you for your feedback and positive comments regarding our communication and helpful staff.

It just took a little longer than expected

Service

See comments above. Courteous and helpful service and good quality workmanship.

Service

Staff helpful, polite and knowledgeable.

Sales

There were some logistic issues in getting the vehicle delivered to the dealership which caused a delay in handover. This was disappointing but in no way was attributed to the sales executive who was faultless in his handling of the sale.

Sales

More updates throughout the process would get 5 stars.

Sales

Mark was really good and answered all my questions. Car sales men have a really bad reputation but mark excelled in all departments and if salesmen were all like mark then buying a car would be a pleasure.

Sales

The staff considered my age and didn't try to sell the "extras" that I would never use, and were very helpful in talking me through moving over to "automatic" after over 50 years of driving "manual", and the offer of after sales help.

Sales

Brilliant service throughout however the trim wasn't the final spec that i had chosen and emailed to Peter at the time. No massive issue.

Sales

Mark Stockholm was great , and I even received flowers in my birthday when I collected the car

Sales

Everything went very smoothly, we were well informed by both Ian & your financial rep (? John Paul?). It was a pleasure to deal with your team

Sales

Again all down to Ben and Samantha

Sales

A mix up on delivery dates but beautifully dealt with by Ian

Sales

A smooth easy and pleasant experience

Sales

Again Sam was a credit to the centre and couldn't do enough

Sales

Staff leaving, new staff replacing old staff, notes not updated, timescales not updated. However, things were put right eventually.

Sales
Thank you for taking the time to share your feedback with us. I can assure you we have addressed the matters raised. We apologise for the delays but are pleased that everything has been put right for you now.

we were able to build the car specification towards our own needs. They were most helpful and gave honest opinions to whether we would need certain elements.

Sales

From the coffee to delivery a great experience.

Sales

Samantha made my wife and myself very welcome, And kept us informed from start to finish about the car we purchased,And was very understanding and helpful on the day we collected or car