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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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May Offers.

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A Fleet of Benefits.

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M140i Shadow Edition Offer.

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BMW X2 Introductory Offer.

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Motability- £249 Advance.

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Job Vacancies.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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New Head of Business.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Stuart Hill

Head of Business

Craig Allen

New Car Sales Leader

Jason Booth

Used Car Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was all fine.

Service

Great customer service and workmanship.

Service

Very easy experience. no problems and on time

Service

Staff were helpful and work was done satisfactorily. No complaints

Service

Please see answer to question 1. The people I have dealt with at Stratstone are fine - but I have felt compelled to spend additional money on a new vehicle because of my experience detailed in the narrative of question 1

Service

Simply the best.

Service

Quick efficient and very attractive service assistants. Beats a grease monkey!

Service

The MOT and vehicle check were done in good time while I waited

Service

Great service. Time available to suit my needs. Service completed within the time stated. Car returned in a spotless condition.

Service

My servicing is always a simple and well organised process, with strong customer service and polite staff!

Service

When I booked my service, the BMW procedure I hadn't established from the car the exact service requirements, I was quoted 4 hrs. When I took the car, it only required an oil and filter change and Stratstones did the service while I waited, great.

Service

The egr fault was sorted in one visit as i expected.

Service

Car was in for repair for longer than would have expected. Although I do recognise intermittent faults are difficult. My repair had to be instructed by BMW direct which I feel prolonged the service. Whilst waiting on replies.

Service

the staff are helpful and pleasant nothing is to much trouble for them

Service

Due to the aforementioned delay also when ringing later in the afternoon to check car was ready took around 30 minutes to get a reply.

Service

Fast & friendly.

Service

The work was completed on time and the car washed

Service

Believe I was miss sold a service pack when I purchased the car at 12 months old. Originally booked it's first service, but stratstone refused to service the car as there was too many miles left. Already paid for hire car.Connectdrive BMW only

Service

I was met by Matthew service advisor, who took time to listen to my requirements and everything was done to my satisfaction.

Service

no problems and work carried out as a expected

Service

As always Matt and Amy are excellent as is Neil who dealt with me this time. I like having my car serviced at Chesterfield because the service reception personnel are some of the nicest and best I have encountered. Long may this continue

Service

The entire process is without doubt faultless

Service

A new part was required which wasn't in stock. This delayed completion of work. But the problem was identified, the work carried out efficiently, staff were helpful and informative and the car was returned sparkling clean.

Service

My vehicle fault was diagnosed and rectified within one day, communication is excellent

Service

Friendly staff who were always willing to help and go the extra mile

Service

The service at Statstone Chesterfield is always first class. All the staff are polite and professional in their approach to their work. Booking my car in for a service is never a problem and work carried out is of the highest standard.

Service

Knowledgeable service staff and the part my vehicle required was readily available.

Service

Because I was

Service

As above

Service

First class service always

Service

See previous answer

Service

Good customer service - picked up car, did service and returned to me. Also called me to explain work carried out. Car had been cleaned on return

Service

Great service, friendly helpful staff.

Service

Polite and kept informed all the time.

Service

The guys keep in contact with you giving updates on your car.

Service

Everything explained about the service

Service

Waited 2 plus hrs for mot and end of warranty service despite being booked in for 0830

Service

The member of staff that looked after my car (Sophie Coburn) was very helpful,and made sure everything was sorted out as per my requests.

Service

Fast and efficient service

Service

Friendly staff good service

Service

As above, nothing was too much trouble

Service

No hassle at all.

Service

CAR RETURNED WITH TWO MILES LEFT OF FUEL WHEN BROUGHT TO THE GARAGE WITH PLENTY T OF FUEL. CAR HAD DONE SEVERAL ADDITIONAL MILES WHEN I WAS TOLD IT WAS BEING FIXED ON SITE. WHY? NO RESPONSE GIVEN AS TO WHY & STILL WAITING.

Service

Mistakes had been made by the booking in team and it was booked in at Hull. The staff at chesterfield excelled and made sure the car was still serviced etc.

Service

Efficient friendly service at a reasonable price with a printed report of the work carried out and the condition of my car.

Service

See above. Also very expensive - £85 + vat for the oil alone.

Service
Thank you for your feedback. Our prices follow BMW Approved Pricing and reflect the added value, quality and expertise that this offers.

I was very happy with the servicing of my car.

Service

Stratstone are very professional, polite and friendly, and know all their is to know about BMW

Service

The staffs are very helpfully.

Service

Very professional treatment for me and my car

Service

Car available for collection when required

Service

See above - I haven't had a service experience at Stratstone Chesterfield. Your and their records are incorrect.

Service
Thank you for your feedback and for taking the time to go through the details with me. I have escalated your concerns to all relevant parties.

All work done in the agreed time

Service

See above

Service

Overall its a pleasant experience..good coffee as well..

Service

The mobility lady looked after us well

Sales

Completely satisfied only because if I chose different the poor sales exec wouldn't get paid. The sales managers and business manager need a lesson in customer service and team work! They clearly don't speak to each other, so my handover was a mess.

Sales

From start to finish my experience was fantastic

Sales

Initial contact and test drive was great. Was treated much better by BMW as a motability customer than other manufacturer dealerships visited. Kept well informed during the build process. Only disappointment was collection day.

Sales

Dealt with 3 separate sales advisors.Not advised that one of the team had left, and was asking for updates on brand new car and all emails were ignored...No communication at all, When collecting car, tax was not on car, and navigation was not set up

Sales

Car was delivered on time.Sales very good friendly and informative.

Sales

Overall, I was completely satisfied. The one issue I did have, due to the car's battery requiring replacement, was handled promptly, professionally, and without any hassle.

Sales

I trusted BMW to get a good service

Sales

The offer was 1st class and was negotiated quickly with experienced staff.

Sales

Excellent customer service from Samantha, polite and patient a pleasure to spend time with to ensure we had all the information we wanted/ needed. The overall customer experience has been flawless.

Sales

There was at first an unfortunate problem with the car that was offered to me, but the dealership was very quick and efficient in finding another alternative car that exceeded the specification of the car that I originally ordered.

Sales

Because of Samantha Lategans professional service.

Sales

Unfortunately 2 staff members left the employment of Stratstone and another promoted during my order period. This left one member of staff to deal with 4 persons work load and consequently my collection date was delayed at the the last minute.

Sales

I was kept informed about delivery date. As for the purchase, we agreed a price that was satisfactory to both parties

Sales

I dealt with 2 sales staff. In both cases product knowledge could have been better and showed the need for training. I also bought the 3 year service pack and was surprised not to be given a policy number or any other documentation for the pack.

Sales

Have bought a number of cars through the Chesterfield dealership and always found the sales staff to be very knowledgeable, friendly and interested in providing answers to any question posed.

Sales

There were some issues with the contact process after purchase but before delivery (2 people I was dealing with leaving the dealership). However, Ian was able to get things sorted and Sam was brilliant during the final stages and handover.

Sales

Excellent customer service and felt like a very valued customer

Sales

As listed above

Sales

Car was ready for collection when stated

Sales

As above