Stratstone Chesterfield Star Rating
Sales
15 comments from 32 reviews
Service
52 comments from 142 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"the service manager and receptionist Terry and Nicola were outstanding."
"There were issues regarding the courtesy cars that was eventually resolved."
"Not happy that the dealer dont phone me back and did not give me a price and did not phone me and ask me if ok to do work and cost me £1,000. but got a bill for £1,200 but dealer did lower bill to £1,000"
"Fantastic service, absolutely brilliant. Just like my Z4, go drive one, they are amazing. Overall BMW equals excellence to me. Richard Mountain was thorough and efficient. Well done."
"An average score based on my last two service visits"
"The service was to standard other than had to wait 30 minutes and the clean was poor internal. The exterior clean was fine. I would give this dealership one more visit if same again would go elsewhere."
"I am not a fan of call centre system of booking appointments."
"No comment."
"The dissatisfaction is only really with the cost of the repair. While BMW contributed to the cost of the parts, the total bill I was faced with was just under 1000 which I thought was expensive to replace a part that should not really be failing."
Stratstone Chesterfield Dealer Principal response
"Unfortunately we do not have any jurisdiction with the manufacturer, whilst on this occasion the manufacturer agreed to cover the cost of all parts 100%, unfortunately the cost of labour was not covered."
"Slick, polite service"
"I have always found them to be efficient,courteous,excellent at explaining the technical aspects of any work needed and the whole experience makes it a pleasure to be involved with stratstone chesterfield"
"Car was in for a service but also due some recall work. Technician dd not see the second sheet of the job list and didn't carry out recall work resulting in the car later breaking down and a huge inconvenience taking it to another garage."
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Its difficult to improve on perfection, always been completely satisfied"
"Too expensive, not happy with service provided"
Stratstone Chesterfield Dealer Principal response
"We are proud of our price guarantee and are confident that our servicing prices are the lowest in the area. We offer all customers a guaranteed price match within 5 days of any servicing work being carried out."
"It always takes longer to complete the work than i am told."
Stratstone Chesterfield Dealer Principal response
"We do endeavour to acheive the requested finish times for all our customers, however, on occasions deadlines cannot be acheived and for this we apologise."
"they were prompt and great service"
"No comment given"
"Both Stratstone Chesterfield and Derby have always been excellent aftersales. Chesterfield staff, both service and sales, are always the same, friendly, efficient and nothing too much trouble."
"A puncture on the run-flat (winter tyre) but I had to wait for such a long time. But I don't want to complain."
Stratstone Chesterfield Dealer Principal response
"We have been experiencing supply issues on a number of run flat tyres, this is a manufacturing issue and we apologise for any inconvenience this may have caused. May I thank you for your valued feedback."
"As stated in previous comments, my experiences at Stratstone, Chesterfield have always been extremely efficient and friendly. The team here certainly believe in delighting their customers"
"I was happy that they changed the turbo for me but I was annoyed they tried to charge me £138 pounds for a bulb on my headlight."
Stratstone Chesterfield Dealer Principal response
"I am sorry to hear that a valued customer was unhappy with the charge relating to changing a headlamp bulb. Unfortunatly to replace a bulb on your model of BMW a removal of a major component is necessary and realignment has then to take place."
"Definitely a 5 - can they cut their prices a bit!"
"The visit was a waiting visit so I was expecting up to two hours. It took two and a half hours which wasnt too bad but is not ideal."
"I was initially very disapointed that a simple price match request became a complicated ordeal wherby it took a month to acquire the promised price match. To their credit it took a senior member of the dealership to take responsibility."
"Staff i came across were very freindly."
"Sopers have paid the utmost attention to me and my car and I cannot recommend them more highly. My service advisor has been Mr Daniel Jackson who has been excellent."
"good"
"It took longer than anticipated to change the wheel bearings it took 3.75 hours"
"Lack of communication from dealership throughout the 5 day visit and i was advised my vehicle would be cleaned inside and out but on collection it hadn't been done."
"Expensive, the girls on the telephones don't talk car problems and are reluctant to pass the call to the service department"
"they are friendly and thorough i am really happy with them. dealership is checking with BMW to find out if they update the road map on the sat nav whether the addresses stored there will be lost ."
"the main recetion desk was not busy but the service desk advisor was on the phone and i had to wait 10 minutes no-one came to see if i needed help."
"Yeah great."
"I thought it was a very good. I am always treated as though i am a valued customer."
"Came back to rectify rust coming through a previous repair. Took 1 week because the service department did not book the car in and inform the bodyshop"
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Was not informed of the collection time, did not have replacement part, was not informed until car returned"
"from the moment i walked through the door i was attended to without any waiting"
"The staff are fantastic."
"They were very helpful indeed."
"Tony Percival was really good and they sorted the problem out .the booking side was not a very good experience."
"The relocated Chesterfield dealership is difficult to find. I have recommended an arrowed signboard is installed,see my dealer survey."
"my car was picked up from my work place so i did not visit the dealership"
"no unecessary delays when leaving and collecting the car, always pleasant ambeience at the dealership."
"It went in for a routean saftey check i said i wanted the off side break wear indicator replacing they didnt do this they insisted it was fine untill i showed them the indicator tierapped to the suspension arm, I lost faith in the safety check ."
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused throughout the communication of the inspection work required on your BMW. Thank you for your valuable feedback."
"I bought the car and due to people leaving the handover prosess was not up to scratch i was told to insure it 6 weeks before arrival and as it was left outside for 4 days it took the shine off it . also the connect drive wasnt set up ."
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Had to ring several times to confirm whether car was ready"
"They were really helpful throughout. They reminded me of things i would need to do. They were really fantastic."
"It was very good."
"Receptionist very helpful, service receptionist pleasant and knowledgeable"
"They show no understanding of the end to end service experience of their customers. Yet again, they could not offer collection and delivery leaving me no option but to take my car to them and ask my wife to ferry me back and forth. Very poor"
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Everyone was very friendly and helpful as usual. People go out of their way to help."
"I felt i was treated poorly and it was assumed i knew nothing about my vehicle."
Stratstone Chesterfield Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Thoroughly professional from order to delivery"
"I informed the dealer of two small defects, to date these have not been rectified."
"Excellent sales staff with very good product knowledge, handover was very well handled"
"Sales and negotiation first class and very professional. Car supplied with slight damage"
"I was made very welcome. I am very impressed with the handover process."
"Eddie Burton was an excellent salesman who did a seamless handover in the handover room, made the whole thing exciting"
"All staff from reception to Stuart in sales were helpful, friendly courteous without being over the top."
"Please see previous comment"
"Excellent experience from all aspects."
"Particular thanks to Chris Baker and Colin Brown, both great ambassadors for BMW"
"Eddie Burton, the salesman at Stratstone, was extremely helpful, professional, friendly and courteous throughout."
"Absolutely excellent. I have bought many new cars from dealers ranging from Renault to Porsche this was the best experience bar none. Fantastic attention to detail."
"Chris Baker was absolutely amazing, the best car salesman I have ever come across, went above every expectattion"
"Overall highly satisfied, was left alone for lengthy periods wondering what was taking all the time"
"Enjoyed our BMW experience with Chris Baker more than at any other time"