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For the same reasons described in the previous answer.
My service advisor, Stephanie was professional, helpful and enthusiastic.
Very poor sales department would not buy a car from here again would use another dealership did not get the bmw experience you would think buy a car from stratstone
Matthew Ross and the rest of the Bmw services team at chesterfield stratstone were very helpful by giving me daily updates on my car also very friendly I highly recommend them to anyone.
Price quoted on the phone was several hundered pounds less than that in the garage
Several settings had been lost when the car was returned - seat memory, clock not showing correct time as it had been changed from automatic, radio station presets lost. There may be more. These are not major issues, but were quite irritating.
Although there was only one service advisor on during my visit on the Saturday she was very busy but still managed to be polite and courteous to customers.
This was a revisit due to a previous fix failing so cost me time and money. You had to keep my car longer than planned due to a replacement horn not being in stock.
The staff are professional,courteous and try very hard to provide a good service.This time I was told I could collect my car post service at 3pm but was kept waiting for 90minutes. I should have been told by phone 4.30. pm. was the new pick-up time.
Great service with no problems!!??
All excellent as usual
The staff were excellent and kept me informed at all times.
Just a very long wait - there seemed to be a misunderstanding that I'd obviously want the essential work done (tyre replacements) to get the car through the MOT. The work was stopped awaiting my return to discuss non-essential items.
Reflects that you are prepared to look after all your products ( and their owners) irrespective of the background of the vehicle - subject vehicle is an ex-BMW UK. demonstrator and an ex-Met Police A.R.V. and well-worn to boot. Well done all.
Service completed to the usual high standard, as expected. Unfortunately my vehicle didn't receive the wash & vacuum as requested, very disappointing with that.
My car had to have a new seal fitted which meant it having to stay at the garage overnight. I was lent a BMW car for the duration which made everything so much easier. I was kept informed of everything that was being done via email and phone.
Efficient staff at reception and service personnel
Was all fine.
Staff were helpful and work was done satisfactorily. No complaints
Great customer service and workmanship.
Very easy experience. no problems and on time
Simply the best.
Quick efficient and very attractive service assistants. Beats a grease monkey!
The MOT and vehicle check were done in good time while I waited
Great service. Time available to suit my needs. Service completed within the time stated. Car returned in a spotless condition.
My servicing is always a simple and well organised process, with strong customer service and polite staff!
The egr fault was sorted in one visit as i expected.
When I booked my service, the BMW procedure I hadn't established from the car the exact service requirements, I was quoted 4 hrs. When I took the car, it only required an oil and filter change and Stratstones did the service while I waited, great.
Car was in for repair for longer than would have expected. Although I do recognise intermittent faults are difficult. My repair had to be instructed by BMW direct which I feel prolonged the service. Whilst waiting on replies.
the staff are helpful and pleasant nothing is to much trouble for them
Due to the aforementioned delay also when ringing later in the afternoon to check car was ready took around 30 minutes to get a reply.
Fast & friendly.
The work was completed on time and the car washed
Believe I was miss sold a service pack when I purchased the car at 12 months old. Originally booked it's first service, but stratstone refused to service the car as there was too many miles left. Already paid for hire car.Connectdrive BMW only
I was met by Matthew service advisor, who took time to listen to my requirements and everything was done to my satisfaction.
no problems and work carried out as a expected
As always Matt and Amy are excellent as is Neil who dealt with me this time. I like having my car serviced at Chesterfield because the service reception personnel are some of the nicest and best I have encountered. Long may this continue
The entire process is without doubt faultless
A new part was required which wasn't in stock. This delayed completion of work. But the problem was identified, the work carried out efficiently, staff were helpful and informative and the car was returned sparkling clean.
My vehicle fault was diagnosed and rectified within one day, communication is excellent
Friendly staff who were always willing to help and go the extra mile
The service at Statstone Chesterfield is always first class. All the staff are polite and professional in their approach to their work. Booking my car in for a service is never a problem and work carried out is of the highest standard.
Knowledgeable service staff and the part my vehicle required was readily available.
See previous answer
First class service always
Because I was
Good customer service - picked up car, did service and returned to me. Also called me to explain work carried out. Car had been cleaned on return
Great service, friendly helpful staff.
Polite and kept informed all the time.
The guys keep in contact with you giving updates on your car.
Everything explained about the service
Understood our needs and delivered
Mainly excellent, but on occasion I left messages to have a phone call returned when the person I wanted to speak to wasn't available, but didn't receive the call back.
The mobility lady looked after us well
Completely satisfied only because if I chose different the poor sales exec wouldn't get paid. The sales managers and business manager need a lesson in customer service and team work! They clearly don't speak to each other, so my handover was a mess.
From start to finish my experience was fantastic
Initial contact and test drive was great. Was treated much better by BMW as a motability customer than other manufacturer dealerships visited. Kept well informed during the build process. Only disappointment was collection day.
Dealt with 3 separate sales advisors.Not advised that one of the team had left, and was asking for updates on brand new car and all emails were ignored...No communication at all, When collecting car, tax was not on car, and navigation was not set up
Car was delivered on time.Sales very good friendly and informative.
Overall, I was completely satisfied. The one issue I did have, due to the car's battery requiring replacement, was handled promptly, professionally, and without any hassle.
I trusted BMW to get a good service
The offer was 1st class and was negotiated quickly with experienced staff.
Excellent customer service from Samantha, polite and patient a pleasure to spend time with to ensure we had all the information we wanted/ needed. The overall customer experience has been flawless.
There was at first an unfortunate problem with the car that was offered to me, but the dealership was very quick and efficient in finding another alternative car that exceeded the specification of the car that I originally ordered.
Because of Samantha Lategans professional service.
Unfortunately 2 staff members left the employment of Stratstone and another promoted during my order period. This left one member of staff to deal with 4 persons work load and consequently my collection date was delayed at the the last minute.
I was kept informed about delivery date. As for the purchase, we agreed a price that was satisfactory to both parties