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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Job Vacancies.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Award Win.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Nick Wilson

Head of Business

Richard Hirons

Head of Sales

Jason Booth

Head of Sales

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On time on cost as promised

Service

Everything was done to a high standard and the service was done before the stated time.

Service

Problems every time I take my car to Stratstone. Called the day before my car was due as hadn't had reminder email/call and they had no record of my appointment. Had to get the tapes pulled to prove it. Turns out they had deleted my appointment!

Service

Have had issues in the past with Stratstone Chesterfield service but this time was excellent. Hopefully next experience will be very satisfying too.

Service

Service were not to provide me with the Bluetooth module passkey pin number unless I approved a full technical diagnosis at £100+. I found it myself on a label on the module in the boot after a little research. The was and vacumn was not done either.

Service

It does go up and down depending on the staff you see on the day.

Service

Received phone call informing car was ready early afternoon, during the call I requested a return taxi to showroom at a specified time. Service did not complete all jobs as discussed - tyre pressure was not checked and rectified.

Service

Didn't look at the issue it was booked in for, just fobbed me off

Service

I did not encounter any problems

Service

Excellent service advisor

Service

service carried out as requested

Service

I was completely dissatisfied until the Service Manager resolved the issues. The receptionist also needs to learn that you do not win an argument with a customer - particularly a dissatisfied one.

Service

The car was left in a filthy state deslite beibg told my car was having a valet and would be ready in an hour. I returned for thr car and it was completely covered in sandy dust with handprints all over. The car was immaculate when i dropped it off.

Service

I wanted to complain. A sign at the exit invites dissatisfied customers to contact the Manager, Nick Wilson, but there is no way to contact him.

Service

Ben was extremely helpful and kept me fully informed of the progress of the service

Service

Work was completed slightly later than "promised" but the overall transaction was quick and easy.

Service

The car was serviced within the agreed timescale and returned to me in a clean and presentable condition. The courtesy car provided was of a suitable type and was also clean and well presented.

Service

Always extremely helpful in service department

Service

Great servise

Service

Knocked half a star off as there is never a courtesy car available unless you book it a month in advance. Not always possible!

Service

Did not feel as looked after as some customers who were looking at buying cars. Already got my business, don't need to work as hard.

Service

Just love overall experience great at the garage

Service

The fault was diagnosed and repaired in the time given to our total satisfaction

Service

The car is under warranty but we were initially charged the repair cost, though this was subsequently reimbursed after making a complaint.

Service

One tyre had a bulge found during the MOT so it failed - I authorised a replacement which was very expensive, but quicker than getting one fitted elsewhere and a re-test. This backfired as the alloy was damaged and it is currently being repaired.

Service

For the reasons go in in question one.

Service

The service its self was very good, after inspection was washed and valeted This was let down by booking the car in via online. Tried to book car in via web and fast lane automated message but no follow up for the service. Reverted to telephone

Service

Nothing to complain about

Service

Good customer service always welcoming

Service

extremely satisfied with whole experience of dealing with BMW Stratstone, Chesterifeld.

Service

Friendliness and courtesy all excellent. Refer to note in above answer. My issue not resolved.

Service

Great service and staff on the service desks

Service

Ok....addressed the last issues we had following our service.

Service

BMW Service failed to contact me whilst my vehicle was in for a Brake Fluid Service. I had to telephone them at 16:50hrs that day to ask if my car was ready for collection. Furthermore on arriving to collect my car I brought this to the attention of

Service

The service received again was very good.

Service

Helpful staff in the whole - perhaps too many people involved though?

Service

Kept informed at all times- no issues.

Service

Had no problems at all.

Service

Fitted me in very quickly for rear brake pad change. However car was dirty upon handover (probably had a road test after the wash)

Service

Friendly, helpful staff.

Service

Very good dealership everyone acknowledges you and speaks even if you are not at that moment in time "their customer".

Service

Provably the best service I've received from any BMW dealership. The staff are friendly, down to earth, polite and offer a great customer experience.

Service

Customer service was fantastic at Chesterfield centre. We had a great salesman, Ben, who was thoughtful, thorough and personal. He was very honest and helped us choose everything to suit us. We love the car and appreciate all Bens hard work!

Sales

Very happy.

Sales

Dean Nicholson at Stratstone Chesterfield was excellent from start to finish. Good price, good communication, prompt and efficient delivery and professional handover service. Absolutely perfect in all aspects of the car and customer service

Sales

Ok apart from sat nav not working and still awaiting code from BMW uk This should all have been completed prior to handover

Sales
Thank you for your valued feedback Mr Lamb, I would like to apologise on behalf of the team for the glitch you encountered within the handover process. Kind Regards Nick Wilson, Head of Business

No lumbar support no rear reversing camera so do t think my new car is the same high spec as my old one I traded in.

Sales

The service was very professional , the staff were very efficient . The hand over of our new car was wonderful ! The best service we have ever received !

Sales

Got exactly what I wanted

Sales

Very pleased

Sales

Completely useless

Sales

Everything went well and smooth changeover from old car to new

Sales

Because 6 stars were not available ! Seriously, buying a new car is often like a pantomime experience - you feel like your in a quiz trying to win it whilst spending £40k+. This time the experience was open, fair, honest, quick and professional.

Sales

The wrong spec wheels had been fitted to the vehicle at factory but not noticed until I pointed it out.

Sales

Long day