Loading...

ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW Help: Recalls

Read

June Offers.

Read

BMW X Series with 0% APR.

Read

BMW 4 Series Range with 0% APR.

Read

A Fleet of Benefits.

Read

M140i Shadow Edition Offer.

Read

BMW X2 Introductory Offer.

Read

Motability- £249 Advance.

Read

We Want Your BMW.

Read

Delivery Mileage/Ex-Demonstrator.

Read

Job Vacancies.

Read

Women in Automotive.

Read

BMW M Performance Accessories.

Read

The BMW 7 Series.

Read

0% Aftersales Finance.

Read

The new BMW i3.

Read

Current Offers.

Read

BMW i8 Roadster

Read

Ultimate Queen Event.

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

For One Night Only.

Read

New Head of Business.

Read

BMW i Electric Experience 19 – 21 May.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Technicians Wanted.

Read

CP Teens Ball.

Read

BMW GB Classic Car Relay.

Read

BMW Convertible Open Event.

Read

Technology Experience

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Stuart Hill

Head of Business

Craig Allen

New Car Sales Leader

Jason Booth

Used Car Sales Leader

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

For the same reasons described in the previous answer.

Service

My service advisor, Stephanie was professional, helpful and enthusiastic.

Service

Ditto

Service

Very poor sales department would not buy a car from here again would use another dealership did not get the bmw experience you would think buy a car from stratstone

Service

Matthew Ross and the rest of the Bmw services team at chesterfield stratstone were very helpful by giving me daily updates on my car also very friendly I highly recommend them to anyone.

Service

Price quoted on the phone was several hundered pounds less than that in the garage

Service

Several settings had been lost when the car was returned - seat memory, clock not showing correct time as it had been changed from automatic, radio station presets lost. There may be more. These are not major issues, but were quite irritating.

Service

Although there was only one service advisor on during my visit on the Saturday she was very busy but still managed to be polite and courteous to customers.

Service

This was a revisit due to a previous fix failing so cost me time and money. You had to keep my car longer than planned due to a replacement horn not being in stock.

Service

The staff are professional,courteous and try very hard to provide a good service.This time I was told I could collect my car post service at 3pm but was kept waiting for 90minutes. I should have been told by phone 4.30. pm. was the new pick-up time.

Service

Great service with no problems!!??

Service

All excellent as usual

Service

The staff were excellent and kept me informed at all times.

Service

Just a very long wait - there seemed to be a misunderstanding that I'd obviously want the essential work done (tyre replacements) to get the car through the MOT. The work was stopped awaiting my return to discuss non-essential items.

Service

Reflects that you are prepared to look after all your products ( and their owners) irrespective of the background of the vehicle - subject vehicle is an ex-BMW UK. demonstrator and an ex-Met Police A.R.V. and well-worn to boot. Well done all.

Service

Service completed to the usual high standard, as expected. Unfortunately my vehicle didn't receive the wash & vacuum as requested, very disappointing with that.

Service

My car had to have a new seal fitted which meant it having to stay at the garage overnight. I was lent a BMW car for the duration which made everything so much easier. I was kept informed of everything that was being done via email and phone.

Service

Efficient staff at reception and service personnel

Service

Great Experiance

Service

Was all fine.

Service

Staff were helpful and work was done satisfactorily. No complaints

Service

Great customer service and workmanship.

Service

Very easy experience. no problems and on time

Service

Simply the best.

Service

Quick efficient and very attractive service assistants. Beats a grease monkey!

Service

The MOT and vehicle check were done in good time while I waited

Service

Great service. Time available to suit my needs. Service completed within the time stated. Car returned in a spotless condition.

Service

My servicing is always a simple and well organised process, with strong customer service and polite staff!

Service

The egr fault was sorted in one visit as i expected.

Service

When I booked my service, the BMW procedure I hadn't established from the car the exact service requirements, I was quoted 4 hrs. When I took the car, it only required an oil and filter change and Stratstones did the service while I waited, great.

Service

Car was in for repair for longer than would have expected. Although I do recognise intermittent faults are difficult. My repair had to be instructed by BMW direct which I feel prolonged the service. Whilst waiting on replies.

Service

the staff are helpful and pleasant nothing is to much trouble for them

Service

Due to the aforementioned delay also when ringing later in the afternoon to check car was ready took around 30 minutes to get a reply.

Service

Fast & friendly.

Service

The work was completed on time and the car washed

Service

Believe I was miss sold a service pack when I purchased the car at 12 months old. Originally booked it's first service, but stratstone refused to service the car as there was too many miles left. Already paid for hire car.Connectdrive BMW only

Service

I was met by Matthew service advisor, who took time to listen to my requirements and everything was done to my satisfaction.

Service

no problems and work carried out as a expected

Service

As always Matt and Amy are excellent as is Neil who dealt with me this time. I like having my car serviced at Chesterfield because the service reception personnel are some of the nicest and best I have encountered. Long may this continue

Service

The entire process is without doubt faultless

Service

A new part was required which wasn't in stock. This delayed completion of work. But the problem was identified, the work carried out efficiently, staff were helpful and informative and the car was returned sparkling clean.

Service

My vehicle fault was diagnosed and rectified within one day, communication is excellent

Service

Friendly staff who were always willing to help and go the extra mile

Service

The service at Statstone Chesterfield is always first class. All the staff are polite and professional in their approach to their work. Booking my car in for a service is never a problem and work carried out is of the highest standard.

Service

Knowledgeable service staff and the part my vehicle required was readily available.

Service

See previous answer

Service

First class service always

Service

As above

Service

Because I was

Service

Good customer service - picked up car, did service and returned to me. Also called me to explain work carried out. Car had been cleaned on return

Service

Great service, friendly helpful staff.

Service

Polite and kept informed all the time.

Service

The guys keep in contact with you giving updates on your car.

Service

Everything explained about the service

Service

Understood our needs and delivered

Sales

Mainly excellent, but on occasion I left messages to have a phone call returned when the person I wanted to speak to wasn't available, but didn't receive the call back.

Sales

no problems

Sales

The mobility lady looked after us well

Sales

Completely satisfied only because if I chose different the poor sales exec wouldn't get paid. The sales managers and business manager need a lesson in customer service and team work! They clearly don't speak to each other, so my handover was a mess.

Sales

From start to finish my experience was fantastic

Sales

Initial contact and test drive was great. Was treated much better by BMW as a motability customer than other manufacturer dealerships visited. Kept well informed during the build process. Only disappointment was collection day.

Sales

Dealt with 3 separate sales advisors.Not advised that one of the team had left, and was asking for updates on brand new car and all emails were ignored...No communication at all, When collecting car, tax was not on car, and navigation was not set up

Sales

Car was delivered on time.Sales very good friendly and informative.

Sales

Overall, I was completely satisfied. The one issue I did have, due to the car's battery requiring replacement, was handled promptly, professionally, and without any hassle.

Sales

I trusted BMW to get a good service

Sales

The offer was 1st class and was negotiated quickly with experienced staff.

Sales

Excellent customer service from Samantha, polite and patient a pleasure to spend time with to ensure we had all the information we wanted/ needed. The overall customer experience has been flawless.

Sales

There was at first an unfortunate problem with the car that was offered to me, but the dealership was very quick and efficient in finding another alternative car that exceeded the specification of the car that I originally ordered.

Sales

Because of Samantha Lategans professional service.

Sales

Unfortunately 2 staff members left the employment of Stratstone and another promoted during my order period. This left one member of staff to deal with 4 persons work load and consequently my collection date was delayed at the the last minute.

Sales

I was kept informed about delivery date. As for the purchase, we agreed a price that was satisfactory to both parties