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The work on my car was done quickly and efficiently.
First class support, workmanship and service
I reported a message that the engine coolant level was low, and the reservoir cap was difficult to remove. Despite the service reception member saying that it was resolved, I found the same message appeared the next morning and coolant was required
Difficult to trust the service or capability of the team.
I visited to book in the job, attended whilst it was done. It was completed in less time than forecast.
I have a 5 star service contract with Stratstone which, date, is a good deal and my first service and mot were carried out exactly as contract stated. I trust the rest of my plan will be as satisfactory.
As above. Taken in 9:30 AM on Friday 24 May. Appreciated parts needed ordering & with bank holiday (Mon 27) it might be Tues/Weds before collection but ended up Friday PM. Lack of updates too. Tues Phoned, told service dep. would ring back but didn't
same as above, don't look after customers once a sale has been made
My recent experience at Stratstone has left me with far too many questions and far too few answers starting with 'are my other wheels ok and what happened to my car in the first place?'
I was very satisfied all aspects covered
Car settings had been played with, which may be part of the service!? The car was cleaned which was a nice touch however there was some greasy green substance near the door handle, this was easily removed with no lasting damage.
I could not fault it.
Just a little error with the time given for the service.
Excellent staff good reception
Many issues - I suggest you call me.
Service completed on time as arranged
Great staff good service.
On time on cost as promised
Everything was done to a high standard and the service was done before the stated time.
Problems every time I take my car to Stratstone. Called the day before my car was due as hadn't had reminder email/call and they had no record of my appointment. Had to get the tapes pulled to prove it. Turns out they had deleted my appointment!
Have had issues in the past with Stratstone Chesterfield service but this time was excellent. Hopefully next experience will be very satisfying too.
Service were not to provide me with the Bluetooth module passkey pin number unless I approved a full technical diagnosis at £100+. I found it myself on a label on the module in the boot after a little research. The was and vacumn was not done either.
It does go up and down depending on the staff you see on the day.
Received phone call informing car was ready early afternoon, during the call I requested a return taxi to showroom at a specified time. Service did not complete all jobs as discussed - tyre pressure was not checked and rectified.
Didn't look at the issue it was booked in for, just fobbed me off
I did not encounter any problems
Car was a little slow in being delivered to dealer from elsewhere in the UK
5 stars all the way ( my only down point was it's so hot inside bmw with all the glass it's quite like a green house apart from this my experience was excellent and the staff go above and beyond there brilliant Laura really stood out for us brilliant
As above completely satisfied
The checking process the vehicle goes through prior to being released to the buyer wasn't completed clearly. The car still doesn't feel safe/correct or as per the 2 previous versions of the same car I've had in the past 5 years.
Very easy to bye a vehicle friendly staff
The whole process was great.
Excellent communication including during the build time. Attentive and considerate staff with an emphasis on high quality customer experience.
Excellent service throughout
Customer service was fantastic at Chesterfield centre. We had a great salesman, Ben, who was thoughtful, thorough and personal. He was very honest and helped us choose everything to suit us. We love the car and appreciate all Bens hard work!