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The staff are very friendly and even when busy always have time for each customer
The service history on my car Idrive was not updated.The promised wash and vacuum of my car was not carried out.This has left me with a lack of confidence in your ability to carry out services to my expected high level.
My issue was not resolved
Jamie on the service desk very unhelpful
the service is to expensive. I left the car at 9 15am and it was ready at 11 15am I was sent text after being told it would be 1pm for a pensioner far to dear 2hrs for a service
Personal service and kindness
Polite efficient staff. Treated same as othershaving costly maintenance work undertaken.
As above - technical aspect great, paperwork and admin less so.
Only 1 problem. Didn't update the sat nav
Staff are always very pleasant
The dealership replaced the parts when they arrived they informed me of progress the work was completed before estimated time and the car was cleaned inside and out to a high standard
On arrival I waited a long time to be served only to be told the booked courtesy car was not available. I had to ring the dealer to find out when my car was ready. I had to remind them to send a taxi because I didn't have a courtesy car.
It was a brake fluid change and a clean. What could possibly go wrong.
No problems and a smooth easy service.
Car was worked on on time, scope of work was as expected, car was cleaned well, excellent customer service from Carly (name on service invoice of advisor), couldnt ask for anything more.
Love the car - but have lost all confidence in your servicing capabilities
I didnt get the call backs that were promised to update me on the progress after I rang.
I am yet to send them an email about this.I would not recommend because 1. I still have the same flat tyre 2. The good tyre was replaced3. Having to take time off work again to get the flat tyre fixed.
Communication = awful Did not return car to me so stranded and had to get a taxi home made me late 7pm2nd time this has happened when car returned late or not at allSpoke directly to dealer principal who hopefully will sort this shambles of a team
See above.Shannon was very caring and tried hard to sort my issue but lack of documentary evidence stymied us.
asked for a problem to be sorted the phone wasnt connecting with car, i was told it was sorted and it was my phone that was the problem. I told him that had tried 3 other phones still the same problem, instead was fobbed off just get me out the door
You left me nor reasons to complain about the dealings I had with you.
I booked in through calling direct and asking not to be put through to the call centre which is a terrible experience. I asked for my car to be ready for 3.00 pm, I had no call to say it was ready so I turned up at 3:30 and had to wait nearly an hour
People don't ring you back, lack of continuity when speaking to people, not fixing the obvious issue with my car (body work hanging off visible in dark), don't seem interested in phoning you back... But the car is great
Everything was fine
Just did what you had to without telling me I needed other things doing
Overall OK, but some doubt about the thoroughness of the service, especially as it was carried out with the vehicle on a service plan. Although I think all manufacturers can be guilty of this. Very high price on consumables.
always found the staff very friendly and professional.
Only with regard to the difficulties I have always experienced in making contact with the service department, invariably I have been on the phone transferred to different extensions for some ten minutes.
It was friendly and helpful at reception, totally looked after by the service team and my service and MOT was handled in a efficient and professional manner
Serviced the brakes as requested.
Everything done well
Dealt with in a professional manner
Felt a bit disappointed the car haven't been washed or cleaned inside.my last car a Hyundai every service the car was returned immaculate. The young man at the desk was very nice tho
Always great customer service as per my expectations.
No hire car available so I went without a car for 2 days due to a warranty fault, it was booked in at short notice But I did get lift to and from stratstone so I can't complain.
Car returned clean and service completed satisfactorily. Courteous complimentary lift into town and prompt pick up for return to service centre.
Reception staff friendly. Gentleman who served me could not have been better. Service was excellent and made sure the car had a quick once over, wash and clean despite only being in for a recall check-up. Very impressed.
Staff were amazing
Car went to Stratstone for corrosion on two of the wheels, which I didn't expect after two years. Bmw agreed to replace the two wheels under warranty, and four centre caps. A special thanks to Ben in service and your warranty manager, thanks guys.
Service was tip top from walking in....to walking out....
The way I was dealt with by Shannon in the service department was disgusting
No issues experienced
As previous statementment
On my last visit I waited to receive a quote to trade in my car for one I was interested in located in Derby. It took 20 minutes before a sales person came down to see me , then another 20 minutes before he came back to say he was working on costing
I really rate this dealership, consistently high levels of service
Service dept.will not communicate. Won't answer phone & wont ring back when asked. Totally frustrated.
ServiceOK,but unable to fit winter tyres to existing wheels - they obviously wanted to sell a new set!
Fast, efficient service from excellent staff where I was made to be the most important.
All works carried out as per request.
As stated earlier the service is brilliant
The team were under extreme pressure and still managed to remain professional .
Price far too high
Happy to accommodate my unscheduled appointment and serviced the car the same day.
Further to above, service staff were moaning about slow computer systems and being short staffed.
There was a relatively long and somewhat disorganised wait to present myself to the staff and hand over the keys.
Waiting around far too long. Staff talking about customers in a derogatory fashion in front of other customers. Work not carried out as requested. Still awaiting call back . No health check video as promised , no phone call to say vehicle ready
All staff focussed on making your experience as smooth running as possible which is important to me as I need to know I can drop my car off, pick up a courtesy car and get to work without any delays.
They take care of everything however I would like to know more about what has been done to the car. I realise a lot of people don't but I think this should be provided if a customer would like more info.
Well looked after great coffee
If I'd have known BMW could not support with the transfer of my personal number plate I would not have orderd my car. There failure to contact me to discuss or rectify the issue was extremly stressful.
The sales experience with Richard Melissa and Bethany was first class
Was a great experience overall but started poorly with one particular individual in dealership . Not what I excpected from a premium branded car in a renowned franchise
The entire purchasing process was completed with efficiency, courtesy and professionaly. Enjoyable and a pleasure - as such experiences should always be.
Full marks. Only one minor complaint that the dealership is understaffed and it was sometimes difficult to get to speak to someone looking after my purchase
Poor communication left me with no hand over details as late as 48 hours before collection. Thankfully an experienced member of the team stepped in and resolved all the issues to my total satisfaction.
Overall, very good but very disappointed that communication should have been better from a senior member of staff, Richard Hirons, who was charged with determining as to why my p/x was not cleared with the finance company. He never returned my calls.