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The service its self was very good, after inspection was washed and valeted This was let down by booking the car in via online. Tried to book car in via web and fast lane automated message but no follow up for the service. Reverted to telephone
Nothing to complain about
Friendliness and courtesy all excellent. Refer to note in above answer. My issue not resolved.
Good customer service always welcoming
extremely satisfied with whole experience of dealing with BMW Stratstone, Chesterifeld.
Great service and staff on the service desks
Ok....addressed the last issues we had following our service.
BMW Service failed to contact me whilst my vehicle was in for a Brake Fluid Service. I had to telephone them at 16:50hrs that day to ask if my car was ready for collection. Furthermore on arriving to collect my car I brought this to the attention of
The service received again was very good.
Helpful staff in the whole - perhaps too many people involved though?
Kept informed at all times- no issues.
Friendly, helpful staff.
Fitted me in very quickly for rear brake pad change. However car was dirty upon handover (probably had a road test after the wash)
Had no problems at all.
Very good dealership everyone acknowledges you and speaks even if you are not at that moment in time "their customer".
Provably the best service I've received from any BMW dealership. The staff are friendly, down to earth, polite and offer a great customer experience.
Booked car in for a time and date job done on day had a coffee car was ready??
Car subject to recall (not advised earlier) which, if bolts were broken during check, would require parts not available that day. Deterioration in facilities - no newspapers/biscuits. General feeling of 'penny pinching' vs.BMW luxury brand image?
Car was booked in for tyre check and potential replacement. Requested that Pirelli tyres were fitted (as original) - was advised that Pirelli not available and Dunlop would be fitted - found that Bridgestone had been fitted upon collection.
On this occasion only.
I was frustrated that I had to lose half a days work because of the last minute recall. I get the safety of the car is paramount but I had made a specific visit from Mansfield to Chesterfield to complete the service with other bits planned for PM.
Friendly and efficient service from the welcome by the reception staff to the communication during the day and the car valeting before I left the premises
Really good. The gentleman I dealt with (I think his name was Max) was really good. I got there and they had no knowledge of my booking but he was able to sort it out for me and ensured my car was dealt with on the day
No fuss, hassle just quality.
Because I was totally satisfied
Nice to see smiling faces on entry. Hot chocolate great too.
Everything was done but it took a little longer than expected.The car was washed and vacuumed even the boot
All my warranty details were accessed to apply
jobs done satisfactorily, but promised wash not done
Because they didnt rectify the fault and had to rebook the car in again
Booked in for a morning service for pick up at 1.00 pm.Work on the service had not started at pick up time. It was another 3 hours before it was ready. And no apology.
The whole process was efficient and friendly although the taxi company used let you down slightly as I had to wait 25 minutes from the time it was supposed to arrive.
Booked the car in for its first service and asked if someone could look at an area of paint that was flaking off, showed the reception staff the area. This was not done and I had to make a second visit, 28 mile trip and a couple of hours wasted.
I was only slightly under satisfied due to 2 things. The first one being told I would receive a link to a video that did not work and seeing as this is the kind of thing I enjoy I was disappointed.
The car was repaired,but the interaction with staff was stressful and unsatisfactory
Whilst overall the experience was good, my car was booked in for 08:45 but I was not advised that it could be up to 4pm before going into the workshop until I enquired 2 hours in.
Good service on a Saturday
Vehicle serviced promptly and on time, plus free was and vacFriendly + informative staff
Not everything went to plan.
Despite raising my compliant at the inconvenience this cause my family, the garage still hasn't called or replied to my email asking about this situation.
Great service from parts department. Winter tyres and wheels supplied and loaded into boot. Friendly efficient service.
I was happy with the investigation and resolution of the issue I had with my lights
fine no problem
As noted above.
Had a bad experience with you guys unfortunately.. need to book the car in again and will have to keep booking it in til the boot is fixed
Because 6 stars were not available ! Seriously, buying a new car is often like a pantomime experience - you feel like your in a quiz trying to win it whilst spending £40k+. This time the experience was open, fair, honest, quick and professional.
The wrong spec wheels had been fitted to the vehicle at factory but not noticed until I pointed it out.
All of the staff we dealt with were absolutely great. Helpful, friendly and never did we feel pressured in any way. It was simply a matter of helping and guiding us towards our final decision.
The car was lost and handover delayed by a week. Sat Nav wasn't activated for a week after getting the car
Smooth transition through the process
The handover second time around was Ok, but both the member of staff doing the handover and the sales manager did not know the car as well as I had expected.
Tom (Thomas) is an invaluable asset to BMW and someone who i will personally recommend, his understanding, knowledge, focus, drive and passion outweighs anyone i have ever known within the motor industry.