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ABOUT STRATSTONE CHESTERFIELD.

Find out more about what we do and our team.

Latest News & Events

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EXTENDED: THE MULTIPLIER EVENT.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Job Vacancies.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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Ultimate Queen Event.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Award Win.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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BMW i Electric Experience 19 – 21 May.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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CP Teens Ball.

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BMW GB Classic Car Relay.

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BMW Convertible Open Event.

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Technology Experience

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Meet the team

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Nick Wilson

Head of Business

Richard Hirons

Head of Sales

Jason Booth

Head of Sales

James Nelson

Service Leader

Steve Duncan

Parts Leader

Robert Gunn

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work on my car was done quickly and efficiently.

Service

First class support, workmanship and service

Service

I reported a message that the engine coolant level was low, and the reservoir cap was difficult to remove. Despite the service reception member saying that it was resolved, I found the same message appeared the next morning and coolant was required

Service

Difficult to trust the service or capability of the team.

Service

I visited to book in the job, attended whilst it was done. It was completed in less time than forecast.

Service

I have a 5 star service contract with Stratstone which, date, is a good deal and my first service and mot were carried out exactly as contract stated. I trust the rest of my plan will be as satisfactory.

Service

As above. Taken in 9:30 AM on Friday 24 May. Appreciated parts needed ordering & with bank holiday (Mon 27) it might be Tues/Weds before collection but ended up Friday PM. Lack of updates too. Tues Phoned, told service dep. would ring back but didn't

Service

same as above, don't look after customers once a sale has been made

Service

good

Service

My recent experience at Stratstone has left me with far too many questions and far too few answers starting with 'are my other wheels ok and what happened to my car in the first place?'

Service

I was very satisfied all aspects covered

Service

Car settings had been played with, which may be part of the service!? The car was cleaned which was a nice touch however there was some greasy green substance near the door handle, this was easily removed with no lasting damage.

Service

I could not fault it.

Service

Just a little error with the time given for the service.

Service

Excellent staff good reception

Service

Many issues - I suggest you call me.

Service

Service completed on time as arranged

Service

Great staff good service.

Service

On time on cost as promised

Service

Everything was done to a high standard and the service was done before the stated time.

Service

Problems every time I take my car to Stratstone. Called the day before my car was due as hadn't had reminder email/call and they had no record of my appointment. Had to get the tapes pulled to prove it. Turns out they had deleted my appointment!

Service

Have had issues in the past with Stratstone Chesterfield service but this time was excellent. Hopefully next experience will be very satisfying too.

Service

Service were not to provide me with the Bluetooth module passkey pin number unless I approved a full technical diagnosis at £100+. I found it myself on a label on the module in the boot after a little research. The was and vacumn was not done either.

Service

It does go up and down depending on the staff you see on the day.

Service

Received phone call informing car was ready early afternoon, during the call I requested a return taxi to showroom at a specified time. Service did not complete all jobs as discussed - tyre pressure was not checked and rectified.

Service

Didn't look at the issue it was booked in for, just fobbed me off

Service

I did not encounter any problems

Service

Car was a little slow in being delivered to dealer from elsewhere in the UK

Sales

5 stars all the way ( my only down point was it's so hot inside bmw with all the glass it's quite like a green house apart from this my experience was excellent and the staff go above and beyond there brilliant Laura really stood out for us brilliant

Sales

As above completely satisfied

Sales

The checking process the vehicle goes through prior to being released to the buyer wasn't completed clearly. The car still doesn't feel safe/correct or as per the 2 previous versions of the same car I've had in the past 5 years.

Sales

Very easy to bye a vehicle friendly staff

Sales

The whole process was great.

Sales

Excellent communication including during the build time. Attentive and considerate staff with an emphasis on high quality customer experience.

Sales

Excellent service throughout

Sales

Customer service was fantastic at Chesterfield centre. We had a great salesman, Ben, who was thoughtful, thorough and personal. He was very honest and helped us choose everything to suit us. We love the car and appreciate all Bens hard work!